Service Desk Analyst
- Hiring Organisation
- Vertisystem (A MOURI Tech Company)
- Location
- Brighton, England, United Kingdom
What you’ll do Act as the final escalation point for advanced technical issues across software, hardware, SaaS, identity, and networking Manage and support macOS and Windows environments using Jamf Pro and Microsoft Intune Administer and optimize Google Workspace (Gmail, Drive, Docs, Calendar, Admin Console, user lifecycle, permissions, security … quality 💡 What we’re looking for 5+ years in IT support with strong Tier 3/advanced troubleshooting experience Strong hands-on experience with macOS, Windows 10/11, Jamf Pro, Intune, and Google Workspace Experience with VPNs, SSO, endpoint security, and compliance practices Strong documentation skills (SOPs, troubleshooting ...