configuration, maintenance, upgrades, and troubleshooting for workstations, laptops, mobile devices, copiers, and printers. Install, configure, and document various software packages upon end-user request, contingent upon proper approvals. Facilitate onboarding processes for new employees, including account creation and hardware/software provisioning. Uphold workstation security through routine patch management, antivirus updates, and performance tuning. Perform remote support for computing equipment More ❯
St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised More ❯
relationships, implementation, deployment of field engineers, client support, and cross-functional coordination . You will cover the following as part of your role: Project Management New and existing Customer onboarding and support Successful deployment of contracts, software and hardware implementation, setting milestones and ensuring timely completion. Configuration of EMSOL technology to ensure successful deployments. Developing our KPI monitoring and maintenance More ❯
relationships, implementation, deployment of field engineers, client support, and cross-functional coordination . You will cover the following as part of your role: Project Management New and existing Customer onboarding and support Successful deployment of contracts, software and hardware implementation, setting milestones and ensuring timely completion. Configuration of EMSOL technology to ensure successful deployments. Developing our KPI monitoring and maintenance More ❯
Brighton, Sussex, United Kingdom Hybrid / WFH Options
15below Group
touchpoints, using questioning and listening skills to understand customer objectives and map to 15below's capabilities Using travel industry expertise to build trust, inspire and guide customers Overseeing customer onboarding to ensure optimal time-to-value, in collaboration with the Product Training Manager and other teams Identifying, qualifying and mitigating for risks at the use-case, module and account level More ❯
team travel Assisting with diary management, including booking departmental meetings Reconciling credit card usage and processing expenses Supporting the Head of People and the IT Manager with new starter onboarding, including arrangements for studio access, workspace setup, and induction Creating and ordering studio merchandise for conferences and events, and purchasing tickets Updating the website and posting to social media accounts More ❯
packages · Reporting progress and pipeline updates while you're out in the field · Very occasional overnight stays - all expenses covered Whats in It for You · Full training & fast-track onboarding to get you selling quickly · Clear promotion & progression routes · 20% commission on all new business · 45p per mile reimbursed · Be part of a driven, supportive sales team with genuine career More ❯
a long life of learning. About the Product Eequ is a product-led company. Our software drives discovery, adoption, and retention. We have a self-serve model, low-friction onboarding, and user experience is at the centre of our business strategy. As we enter a key growth phase, we're looking for a backend developer to strengthen our existing systems More ❯
of the product. You'll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the pre-sale stage through to full onboarding, helping them get the very best start with our platform. Key Responsibilities : - Investigate and resolve customer issues raised via their ticketing system (Zoho Desk), ensuring clear communication throughout. - Manage support … improvements. - Work directly with customers via email, phone, and remote meetings to troubleshoot and resolve technical queries. - Partner with Sales and Implementations teams to provide a smooth handover and onboarding experience for new customers. - Analyse database queries and data sets to diagnose and resolve issues. - Maintain accurate documentation of issues, resolutions, and processes. Skills & Experience Essential - Previous experience in a More ❯
of the product. You'll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the pre-sale stage through to full onboarding, helping them get the very best start with our platform. Key Responsibilities : - Investigate and resolve customer issues raised via their ticketing system (Zoho Desk), ensuring clear communication throughout. - Manage support … improvements. - Work directly with customers via email, phone, and remote meetings to troubleshoot and resolve technical queries. - Partner with Sales and Implementations teams to provide a smooth handover and onboarding experience for new customers. - Analyse database queries and data sets to diagnose and resolve issues. - Maintain accurate documentation of issues, resolutions, and processes. Skills & Experience Essential - Previous experience in a More ❯
meaningfully reduce business risk. Role Overview As our first Customer Success hire, you will own the post-sale experience. Reporting directly to the CEO, you will design and implement onboarding, support early customers, and build the Customer Success function from scratch. You will serve as the trusted advisor for our initial clients, translate feedback into product improvements, and work closely … CPO to refine our service model. Key Success Metrics You will be measured on: Metric Target Time to First Value 14 days from sign-up to first completed deliverables Onboarding Completion 90 % complete core onboarding within 30 days Customer Health Score Maintain average health score 80/100 Net Revenue Retention 110 % by month 6 Churn Rate 5 % monthly logo … churn Customer Satisfaction CSAT 4.5/5 and NPS 30 Support Response Time < 4 hours initial response, < 24 hours resolution Role Responsibilities Design and execute the end-to-end onboarding journey, including playbooks and self-serve materials. Act as primary point of contact for beta and early-paying clients; conduct regular check-ins and business reviews. Establish support processes, SLAs More ❯
