1 of 1 Permanent Service Analyst Jobs in East Sussex

Job summary We're looking for two Service Desk Analysts to join our team at Eastbourne DGH, providing first-line technical support via telephone and an online portal. We have two roles available, one is a permanent position and the other is a secondment/fixed term position for up to 18 months. In this role, you'll provide … a responsive, customer focussed service to colleagues who wish to report digital faults, register requests and obtain information and advice. Wherever possible, you'll provide immediate resolution to issues, ensuring the service is delivered within our agreed Service Level Agreements (SLAs). When needed, you will escalate issues and liaise with colleagues, both within ESHT Digital and … across the wider Trust. The Service Desk is open from 8am - 6pm Monday to Friday and you will be expected to cover both the 8am - 4pm and 10am - 6pm shifts on a rotational basis. Main duties of the job Our ideal candidate will have excellent customer service skills, ideally gained from working in a telephone call centre environment. More ❯