11 of 11 Permanent Service Delivery Jobs in East Sussex

Service Delivery Manager – MSP Brighton, BN1 (primarily on-site, 1 day hybrid)£50,000 - £55,000 plus benefits My client is a well-established Managed Service Provider (MSP) , supporting long-standing clients across a variety of sectors. With a fantastic reputation, they pride themselves on building strong client relationships and a collaborative culture. They are now looking … for a Service Delivery Manager to take ownership of the IT services department and play a central role in the leadership team. This is an exciting opportunity to lead and grow a team of 6 talented IT Technicians while shaping how to deliver outstanding service to clients. What you’ll be doing Leading, coaching, and developing the … Service Desk Team to deliver consistent, high-quality support Driving improvements in service delivery processes, performance, and client satisfaction Working closely with the Operations Manager and wider leadership team to influence strategy and growth Managing and reporting on KPIs, SLAs, and service metrics Ensuring best use of tools and systems, including the ConnectWise suite Building strong More ❯

Join Capita Public Service as HR & Payroll Services Lead Capita is seeking an experienced HR & Payroll Services Lead to design and implement high-quality, user-centric shared services for one of our key strategic clients. This is a unique opportunity to shape service delivery across a multi-phase transformation programme, underpinned by a newly implemented ERP platform … and a comprehensive solution that includes a multi-channel contact centre, correspondence services, a data warehouse, and automation and AI capabilities. Ready to lead the design and delivery of future-facing HR & Payroll services for a major transformation programme? Apply now and help shape the next generation of service excellence at Capita! What you'll be doing Reporting … will lead the design and implementation of HR & Payroll services, ensuring seamless integration with client requirements and Capita's solution capabilities. You will contribute to the creation of the Service Blueprint and High-Level Operating Model, then oversee detailed service design and operating models for HR & Payroll. You will manage a team of Functional Analysts and SMEs, facilitate More ❯

We are recruiting on behalf of a leading Microsoft Partner seeking a highly skilled Service Director to oversee service delivery operations across their Dynamics 365 practice. This senior leadership role requires strong leadership expertise within the Microsoft Dynamics sector, ideally with Dynamics 365 Business Central (BC) and/or Dynamics 365 Customer Engagement (CE/CRM), as … well as proven experience managing high-performing service teams in a consultancy or partner environment. Key Responsibilities Lead and manage the Service department for a growing Microsoft Partner. Oversee delivery, optimisation, and support of Dynamics 365 BC and CE projects. Define and implement service strategies, processes, and KPIs to ensure consistent operational excellence. Work closely with … Sales, Delivery, and Technical teams to ensure successful end-to-end service performance. Foster a culture of continuous improvement, identifying opportunities to enhance quality and efficiency. Provide leadership, coaching, and development for service and support teams. Act as a senior escalation point for key customers, ensuring exceptional customer satisfaction. Support departmental budgeting, forecasting, and resource planning. Skills More ❯

telecoms and IT solutions, delivering innovative connectivity, infrastructure, and managed services to businesses across the UK. They are currently on the lookout for a Project Manager to lead the delivery of complex telecoms and IT projects for their business clients. This company are in the office 5 days a week, you need to drive for this option they are … any public stops but loads of parking You’ll be responsible for managing timelines, budgets, resources, and stakeholder expectations to ensure successful outcomes across infrastructure deployments, system integrations, and service transitions. Lead end-to-end project delivery across multiple client engagements. Develop detailed project plans, timelines, and resource allocations. Coordinate cross-functional teams including engineering, service delivery More ❯

will work closely with the Dynamics Sales Director and project teams to provide consultancy and pre-sales support across a wide client base. The role includes hands-on solution delivery with pre-sales activities, including demonstrations and detailed scoping. You'll be responsible for the full lifecycle from requirements gathering to delivery, across both ad-hoc consultancy engagements … and full project implementations. Key Skills Lead Pre-Sales (demos, scoping, client presentations) D365CE Consulting (Functional) End-to-end project lifecycle delivery Strong documentation and business analysis skills Deep product knowledge of D365CE (CRM) modules and configuration Ability to produce accurate estimates for service delivery Collaborate with sales and development teams to ensure accurate project estimations and More ❯

Title: Manager, Professional Services (People & Delivery) Location: Brighton Salary: Competitive About Us: At Trident, we make IT a source of strength. Helping organisations thrive so they can better support the people who rely on them every day. We’ve built a different kind of partnership. One that puts people first. We work side by side with our clients to … consultants and engineers. Oversee resource allocation, utilisation, and performance reviews. Ensure compliance with ISO standards and company procedures. Drive efficiency improvements and support technical escalations. Maintain high security and service delivery standards. Contribute to strategic direction as part of the leadership team. Requirements: 3+ years in a line management role within professional services or project delivery. Strong communication … organisational, and troubleshooting skills. Ability to work under pressure and adapt to changing priorities. A passion for customer service and team development. Benefits: 25 days holiday + bank holidays (increasing with service). Access to training resources and wellbeing programs. Cycle-to-work scheme, vendor discounts, and social events. 7,000+ hours of on-demand IT training. Bupa More ❯

skills, and opportunities they need to succeed in their chosen fields. About the Role As Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all BIMM University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available to them. As … as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery. What You’ll Do: Lead, mentor, and develop the technology support team. Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service More ❯

and opportunities they need to succeed in their chosen fields. About the Role A s Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all of our client's University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available … as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery. What You’ll Do: Lead, mentor, and develop the technology support team. Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service More ❯

and opportunities they need to succeed in their chosen fields. About the Role A s Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all of our client's University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available … as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery. What You'll Do: Lead, mentor, and develop the technology support team. Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service More ❯

and opportunities they need to succeed in their chosen fields. About the Role A s Technology Support Manager, you will be responsible for leading and enhancing the technical customer service experience across all of our client's University campuses. Your role will be essential in ensuring that students and staff can confidently access and utilise the technology services available … as a key escalation point for technical issues. Additionally, you will collaborate closely with senior leadership, regional supervisors, and external vendors to drive operational efficiency and continuous improvement in service delivery. What You'll Do: Lead, mentor, and develop the technology support team. Manage the Technology Operations helpdesk, ensuring timely resolution of tickets across the University while maintaining service More ❯

and rapid issue resolution. Act as a trusted advisor to customers, helping them make confident, informed decisions. Maintain up-to-date subject matter expertise in relevant Idox Local Government service areas e.g. Built Environment, Address Data Solutions, Public Protection. Share knowledge and best practices with colleagues, supporting cross-skilling and team development. Contribute to the continuous improvement across onboarding … and wider professional services delivery processes. To be successful, you should bring: Hands-on experience using Idox software solutions (or similar Local Authority). A good understanding of Council processes in areas such as in Public Protection or Regulatory Services. Previous experience in software consultancy and/or training. A strong problem-solving mindset and consultative approach to solution … to manage multiple projects and customers simultaneously with care and attention to detail. Excellent written, listening, and verbal communication skills. High levels of commitment, professionalism, and passion for delivering service excellence. Additional desirable qualities: Experience in data migration activities. Knowledge of the Idox implementation processes and methodologies. About Idox Our specialist software solutions power the performance of government and More ❯