1 to 1 of 1 Permanent JIRA Jobs in East Yorkshire

of IT equipment, creation of knowledge base articles for team members and users. Role Profile: Supporting end users with service requests and incidents via Jira, their call logging system and ensuring that tickets contain sufficient information to be acted upon Looking after queries relating to system software, applications and … hardware Follow customer issues through to their conclusion to ensure they are resolved Ensure all contacts and actions are logged in Jira and regular updates provided to the customer Ensure that issues that cannot be resolved by the service desk are escalated to the appropriate engineer with concise details more »