18 of 18 Permanent SLA Jobs in East Yorkshire

teams with the necessary detail. Resolution Ownership: Maintain responsibility for support cases until full resolution, keeping users updated throughout. Efficiency Focus: Meet or exceed SLA expectations for ticket closure rates while maintaining a keen eye for accuracy and detail. Automation Support: Identify opportunities for automation and efficiency improvements within the More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You More ❯

relevant processes Analyse build requests and specifications and convert to virtual and physical server builds in-line with process Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure Thorough understanding of IT infrastructure & IT ideologies and the interaction between physical and virtual layers More ❯

Must Have • At least 10 + years of experience in Techno-functional role • Operating System: Linux • Conversant with trouble shooting for technical issues, Support SLA's etc. • Excellent Communication skills and ability to multitask in a high-pressure Trading environment • Understanding of Unix Shell Scripts and Sybase. • Good understanding of More ❯

Responsibilities: The Client Relationship Manager is responsible for maintaining clients success and responsible for tasks including: Responsible for problem and incident management ensuring that SLA’s are achieved and client expectations are met (or exceeded). Ensure service transition for clients as services are added or removed. Build lasting relationships More ❯

and is paying up to £630 per day inside IR35. Key Responsibilities for the IaaS Project Engineer: Manage incident and request fulfilment tickets within SLA timeframes Monitor infrastructure health and respond proactively to issues Provide hands-on support for IT projects and new initiatives Investigate and remediate security vulnerabilities or More ❯

including installation, troubleshooting, problem resolution, and maintenance. Advise on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction. Manage systems within SLA parameters, proposing and implementing improvements to meet service level requirements. Take ownership of diagnosing and resolving problems, engaging with third parties when necessary to resolve More ❯

definition, list views, dynamic forms) Salesforce Experience Cloud site building experience Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Able to develop robust and advanced Salesforce Lightning Web Components (inc. familiarity with HTML, CSS, JavaScript) Knowledge of Salesforce More ❯

projects to meet business goals and objectives. Manage the day-to-day IT Systems Service Requests and Incidents using a Service Management tool, ensuring SLA standards are in place and met both internally and externally. This includes working with a wide range of external suppliers and internal stakeholders to troubleshoot More ❯

future predictive issues. • Ensure Client SLAs are met - Manage deliverables for critical applications by working with Business users and understand the IT/business SLA’s. • Collaborate with Dev/L3s on incidents/issue triages and release/change review meetings as well as identify enhancements for application platform More ❯

support and develop networking, both wired and wireless, across the customer base. The Right role: Manage workload and prioritise multiple open tickets while meeting SLA thresholds for incidents, requests, and problems. Take full technical responsibility for incidents, requests, and problems, conducting comprehensive diagnostics with end-users to ensure ticket resolution More ❯

management, mentoring junior staff, maintaining documentation, and ensuring compliance with quality and security standards. Key Skills: Information Security Cybersecurity Technical Architecture Incident & Problem Management SLA Adherence Service Improvement Team Mentoring Knowledge Base Management Apply now More ❯

This role requires technical expertise in handling and maintaining data center infrastructure, ensuring that all tasks are performed within the designated Service Level Agreement (SLA) to minimize downtime and ensure smooth operations. Key Responsibilities: Racking and Staging : Assist with the physical racking and staging of servers, switches, and other hardware … securing cables and ensuring proper cable management. Troubleshooting and Resolution : Provide troubleshooting support for hardware and network issues to avoid service disruptions. Compliance with SLA : Ensure that all tasks are completed within the designated 2-hour SLA after ticket creation and acknowledgement. Documentation : Maintain accurate records of all activities, including … the USA and Canada. The projects will require physical handling of server infrastructure and addressing any immediate hardware-related issues within the stipulated SLA. SLA : We expect all tasks to be dispatched and completed within the designated 2-hour SLA after ticket creation/acknowledgement. Note : Only local candidates in More ❯

with business readiness activities. Contribute to the development and rollout of operational readiness runbooks in partnership with business stakeholders. Ensure all service level agreement (SLA) requirements are discussed, agreed upon, and documented with relevant departments. Essential Skills and Experience Proven experience as a Business Change Lead, Project Lead, or Business More ❯

SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track … feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. Project Management Manage and execute network projects, coordinating with cross-functional … live operational environment. Extensive real time Incident/Fault management experience in a business-critical environment. Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Data Centre Customer installations More ❯