1 to 1 of 1 Permanent Service Desk Technician Jobs in East Yorkshire

IT Service Desk Technician Location: Hull Salary: £28,500 per annum The Role The IT department are looking for someone to fill the vacancy of Service Desk Technician for the Hull office. The role will be suited to someone who is technically minded, reliable … technology and the internet, movement of IT equipment, creation of knowledge base articles for team members and users. Role Profile: Supporting end users with service requests and incidents via Jira, their call logging system and ensuring that tickets contain sufficient information to be acted upon Looking after queries relating … all contacts and actions are logged in Jira and regular updates provided to the customer Ensure that issues that cannot be resolved by the service desk are escalated to the appropriate engineer with concise details and actions taken so far Assist in creating technical documentation, knowledge base Skills more »