and update IT documentation, asset tracking, and user guides. • Collaborate with 1st and 3rd line support teams to escalate complex issues. • Support IT infrastructure, including switches, routers, and Wi-Fi networks. • Ensure all IT activities comply with security and compliance policies. • Assist in IT projects, upgrades, and rollouts. Experience • Proven experience in a 2nd line IT support role. More ❯
recurring issues Maintain and update IT documentation, including asset registers and user guides Assist with IT projects, system upgrades, and rollouts Support network infrastructure including switches, routers, and Wi-Fi Ensure compliance with IT security and data protection policies What We're Looking For: Experience in 1st and 2nd line IT support roles Strong troubleshooting skills with PCs More ❯
Beverley, East Riding of Yorkshire, United Kingdom
Permanent Futures Limited
recurring issues Maintain and update IT documentation, including asset registers and user guides Assist with IT projects, system upgrades, and rollouts Support network infrastructure including switches, routers, and Wi-Fi Ensure compliance with IT security and data protection policies What We're Looking For: Experience in 1st and 2nd line IT support roles Strong troubleshooting skills with PCs More ❯
and user guides up to date. • Work with 1st and 3rd line teams to escalate and resolve complex issues. • Assist with the maintenance of IT infrastructure (switches, routers, Wi-Fi). • Ensure all work aligns with security and compliance standards. • Support IT-related projects, upgrades, and rollouts. Experience & Skills • Proven track record in 2nd line IT support. • Strong More ❯
Willerby, Hull, North Humberside, England, United Kingdom
Quickline Communications
at this role.... - Strong leadership skills with experience managing a technical support team - Excellent communication and coaching abilities to drive team performance - Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues - Ability to manage escalated technical issues and ensure effective resolution - Passionate about delivering exceptional customer experiences and driving improvements The benefits... - Pension – 5% employer/ More ❯
Willerby, Hull, North Humberside, England, United Kingdom
Quickline Communications
at this role.... - Strong leadership skills with experience managing a technical support team - Excellent communication and coaching abilities to drive team performance - Proficiency in troubleshooting broadband, VOIP, and Wi-Fi-related issues - Ability to manage escalated technical issues and ensure effective resolution - Passionate about delivering exceptional customer experiences and driving improvements The benefits... - Pension – 5% employer/ More ❯
Willerby, Hull, North Humberside, England, United Kingdom
Quickline Communications
team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer service puts a smile … This role is based onsite at Willerby. Here’s why you’ll love this role... - You''ll provide first-line technical support to customer experiencing issues with broadband, Wi-Fi and VoIP services. - Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems - Deliver clear, professional guidance to customer through phone, or email. Assist More ❯