11 of 11 Permanent 3rd Line Support Jobs in the East of England

IT Manager - 3rd Line Support. £50K + Benefits Package. Permanent. Clapham, London. Onsite - Monday to Friday - Term Time/Flexibility to work from home during school holidays. * Education Sector experience preferred* *Must be Eligible to work in the UK* The IT Manager must have hands-on 2nd …/3rd Line Support experience & ideally Education Sector experience. Additional IT Support is provided by an external MSP which provide 3rd Line Support. Role will support 240 staff & 800 students. *Will consider a Senior IT Engineer with Education … Sector experience* Skills Experience Required: IT Manager/or/Senior IT Engineer - 3rd Line IT Engineer - Education Sector experience. 2nd Line/3rd Line IT Support experience - hands-on. MS 365 Administration. Windows 11/10. Support More ❯

Job Title: 3rd Line Support Engineer Location: Office-Based - Southend-On-Sea Salary: Up to £42,000 per annum Job Type: Full-Time, Permanent About the Role: We are looking for a highly skilled and experienced 3rd Line Support Engineer … to join our client's internal IT team. This office-based role is critical in providing advanced technical support to internal colleagues and acting as an escalation point for 1st and 2nd line support teams. As the team's technical expert, you will be … by developing the Knowledge Base, authoring articles that support internal staff development, and promoting a customer self-service approach. Key Responsibilities: Provide 3rd line support for escalated technical issues across systems, networks, and applications. Act as a mentor and escalation point for 1st More ❯

3rd Line Support Engineer Norfolk Are you a experienced IT professional ready to take the next step in your career? On behalf of a growing company, we're looking for a 3rd Line Engineer to join a dynamic team where your expertise … team members, handling complex escalations, and delivering solutions on client sites. Responsibilities: Act as a senior technical escalation point for 1st and 2nd line engineers. Mentor and support junior team members, fostering technical development and knowledge sharing. Own and resolve high-level support tickets … and maintain systems and solutions. Play a key role in service improvement initiatives and best practice enforcement. Ensure customer satisfaction through timely, professional support and communication. Requirements: Strong knowledge of the Microsoft 365 platform, including Exchange Online, SharePoint, Teams, Azure AD, and Intune. Experience in a Senior Helpdesk More ❯

We’re recruiting for a 3rd Line Support Engineer where you’ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system performance, and … addressing problems that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration, networking, software … and hardware. As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd line support engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the knowledge base by More ❯

Azure 3rd Line/Infrastructure Support Engineer - Chelmsford £50,000 + permanent benefits, Chelmsford - On-site Our client is looking to recruit an Azure Support Engineer to act as the main point of contact for 3rd Line Azure support More ❯

I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please note this … interaction and face-to-face coaching. This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict More ❯

I'm recruiting for a 3rd Line Engineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please note this … interaction and face-to-face coaching. This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd line support including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict More ❯

Job Description Application Support Analyst 2 nd and 3 rd Line Our Client an international company a looking to recruit an Application Support Analyst with experience of 2 nd and 3 rd line support. The main responsibility for providing day to day … operational support for the Clients Application Portfolio, through the effective use and management of incident, requests and problems. You will be responsible for the regular monitoring and maintenance of the application portfolio. In addition you will provide appropriate SharePoint expertise, in terms of support, content management … and development of sites, services and functionality. Responsibilities Provide 2 nd and 3 rd line support for the Clients application portfolio Monitor application systems, identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated More ❯

Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot technical issues … ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from 1st and … 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of More ❯

Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot technical issues … ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from 1st and … 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of More ❯

Warning: in order to be eligible for this role you must have a full right to work in the UK About the role: The 3rd line engineer post will be responsible for providing advanced technical support for all IT systems. They will troubleshoot technical issues … ensure systems are performing optimally, and deal with all issues that cannot be resolved within the 2nd line team. The role is to operate within stringent SLA’s delivering a high level of customer satisfaction. Key Responsibilities • Investigate and resolve technical problems that are escalated from 1st and … 2nd line support. • Manage and maintain IT infrastructure. • Handle high-priority incidents, coordinate with vendors and service providers as needed, and ensure issues are resolved within agreed SLAs. • Perform detailed analysis of recurring problems to identify root causes and implement preventive measures. • Create and maintain detailed documentation of More ❯