3rd Line Support Jobs in the East of England

Third Line Support
England > East of England

The median Third Line Support salary in the East of England is £42,500 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 191 223 249
Rank change year-on-year +32 +26 -64
Permanent jobs requiring a 3rd Line Support 26 14 34
As % of all permanent jobs advertised in the East of England 0.42% 0.26% 0.53%
As % of the Job Titles category 0.45% 0.31% 0.56%
Number of salaries quoted 24 13 29
10th Percentile - - £35,750
25th Percentile £31,250 £37,250 £37,500
Median annual salary (50th Percentile) £42,500 £39,500 £50,000
Median % change year-on-year +7.59% -21.00% +25.00%
75th Percentile £47,500 £42,500 -
90th Percentile - £43,750 £55,000
England median annual salary £40,000 £42,000 £40,625
% change year-on-year -4.76% +3.38% +1.56%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,748 4,509 6,036
% of permanent jobs with a recognized job title 93.92% 84.08% 93.62%
Number of salaries quoted 4,390 2,263 2,851
10th Percentile £25,809 £26,250 £27,000
25th Percentile £31,250 £36,750 £35,750
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,000 £67,500 £65,000
90th Percentile £75,000 £82,500 £76,250
England median annual salary £53,500 £60,800 £60,000
% change year-on-year -12.01% +1.33% +9.09%

3rd Line Support
Job Vacancy Trend in the East of England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for 3rd Line Support in the East of England

3rd Line Support
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing 3rd Line Support in the East of England.

Salary trend for 3rd Line Support in the East of England

3rd Line Support
Salary Histogram in the East of England

Salary distribution for jobs citing 3rd Line Support in the East of England over the 6 months to 9 May 2024.

Salary histogram for 3rd Line Support in the East of England

3rd Line Support
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the East of England region over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Hertfordshire +23 10 £36,250 -14.71% 2
Cambridgeshire +22 7 £42,500 +10.39% 1
Norfolk - 7 £45,000 -
Essex +16 2 £40,000 -3.98%
3rd Line Support
England

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 9 May 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring 3rd Line Support in the job title.

1 25 (96.15%) Microsoft
2 21 (80.77%) Azure
2 21 (80.77%) Microsoft 365
2 21 (80.77%) Windows
3 20 (76.92%) Microsoft Exchange
4 18 (69.23%) VMware
4 18 (69.23%) Windows Server
5 14 (53.85%) Hyper-V
6 13 (50.00%) SharePoint
7 11 (42.31%) ITIL
7 11 (42.31%) VMware Infrastructure
8 10 (38.46%) Citrix
8 10 (38.46%) Windows Server 2016
9 9 (34.62%) Remote Monitoring and Management
9 9 (34.62%) VMware ESXi
9 9 (34.62%) Firewall
9 9 (34.62%) WatchGuard
10 8 (30.77%) Social Skills
11 7 (26.92%) DHCP
11 7 (26.92%) DNS
12 6 (23.08%) Active Directory
12 6 (23.08%) iPad
12 6 (23.08%) Service Desk Management
12 6 (23.08%) Amazon RDS
12 6 (23.08%) Line Management
12 6 (23.08%) Windows Server 2019
12 6 (23.08%) Virtual Desktop
12 6 (23.08%) Data Loss Prevention
12 6 (23.08%) Ticket Management
12 6 (23.08%) Remote Desktop

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (76.92%) Microsoft Exchange
2 13 (50.00%) SharePoint
3 4 (15.38%) Exchange Server 2007
3 4 (15.38%) Exchange Server 2010
3 4 (15.38%) Exchange Server 2013
4 2 (7.69%) WordPress
Applications
1 5 (19.23%) Microsoft Office
2 1 (3.85%) Microsoft Excel
2 1 (3.85%) MS Visio
Cloud Services
1 21 (80.77%) Azure
1 21 (80.77%) Microsoft 365
2 4 (15.38%) Mimecast
3 3 (11.54%) AWS
4 2 (7.69%) Google Workspace
5 1 (3.85%) IaaS
Communications & Networking
1 9 (34.62%) Firewall
2 7 (26.92%) DHCP
2 7 (26.92%) DNS
3 6 (23.08%) Remote Desktop
4 5 (19.23%) TCP/IP
5 4 (15.38%) LAN
5 4 (15.38%) VPN
5 4 (15.38%) WAN
6 2 (7.69%) IP Telephony
6 2 (7.69%) Wi-Fi
6 2 (7.69%) Wireless
7 1 (3.85%) Cisco ISE
7 1 (3.85%) Network Security
Database & Business Intelligence
1 6 (23.08%) Amazon RDS
General
1 8 (30.77%) Social Skills
2 1 (3.85%) Finance
2 1 (3.85%) Organisational Skills
2 1 (3.85%) Pharmaceutical
Miscellaneous
1 6 (23.08%) iPad
2 2 (7.69%) Driving Licence
3 1 (3.85%) Data Centre
3 1 (3.85%) Management Information System
3 1 (3.85%) Security Posture
3 1 (3.85%) Video Conferencing
Operating Systems
1 21 (80.77%) Windows
2 18 (69.23%) Windows Server
3 10 (38.46%) Windows Server 2016
4 6 (23.08%) Windows Server 2019
5 4 (15.38%) Windows Server 2008
5 4 (15.38%) Windows Server 2012
6 2 (7.69%) Linux
6 2 (7.69%) Mac OS
Processes & Methodologies
1 11 (42.31%) ITIL
2 9 (34.62%) Remote Monitoring and Management
3 6 (23.08%) Data Loss Prevention
3 6 (23.08%) Line Management
3 6 (23.08%) Service Desk Management
3 6 (23.08%) Ticket Management
4 5 (19.23%) Problem-Solving
5 4 (15.38%) Break/Fix
6 3 (11.54%) Customer Service
6 3 (11.54%) Data Security
7 2 (7.69%) Mentoring
7 2 (7.69%) Migration
8 1 (3.85%) Analytics
8 1 (3.85%) Cybersecurity
8 1 (3.85%) Kalman Filter
8 1 (3.85%) Patch Management
8 1 (3.85%) Security Operations
8 1 (3.85%) SIEM
8 1 (3.85%) Threat Detection
8 1 (3.85%) Vulnerability Scanning
Programming Languages
1 3 (11.54%) PowerShell
2 1 (3.85%) SQL
Qualifications
1 5 (19.23%) CCNA
1 5 (19.23%) Cisco Certification
2 2 (7.69%) CCNP
3 1 (3.85%) Azure Certification
3 1 (3.85%) CWNA
3 1 (3.85%) MCP
3 1 (3.85%) Microsoft Certification
3 1 (3.85%) Network+ Certification
3 1 (3.85%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 2 (7.69%) Cyber Essentials
1 2 (7.69%) SLA
2 1 (3.85%) GDPR
2 1 (3.85%) GxP
2 1 (3.85%) ISO/IEC 27001
System Software
1 14 (53.85%) Hyper-V
2 11 (42.31%) VMware Infrastructure
3 9 (34.62%) VMware ESXi
4 6 (23.08%) Active Directory
4 6 (23.08%) Virtual Desktop
5 1 (3.85%) Virtual Machines
Systems Management
1 4 (15.38%) Jamf Pro
1 4 (15.38%) Microsoft Intune
2 2 (7.69%) Microsoft Data Protection Manager
2 2 (7.69%) SCDPM
3 1 (3.85%) Active Directory Federation Services
3 1 (3.85%) Cisco CUCM
3 1 (3.85%) DatAdvantage
3 1 (3.85%) QRadar
3 1 (3.85%) SCCM
3 1 (3.85%) Stealthwatch
3 1 (3.85%) Symantec Endpoint Protection
3 1 (3.85%) vCenter Server
3 1 (3.85%) WSUS
Vendors
1 25 (96.15%) Microsoft
2 18 (69.23%) VMware
3 10 (38.46%) Citrix
4 9 (34.62%) WatchGuard
5 5 (19.23%) Cisco
6 3 (11.54%) Veeam
7 2 (7.69%) Acronis
7 2 (7.69%) Apple
7 2 (7.69%) ConnectWise
7 2 (7.69%) Dell
7 2 (7.69%) Google
7 2 (7.69%) HP
7 2 (7.69%) MikroTik
7 2 (7.69%) Ubiquiti
8 1 (3.85%) Qualys
8 1 (3.85%) ServiceNow
8 1 (3.85%) Symantec
8 1 (3.85%) Varonis