4 of 4 Permanent Acceptance Criteria Jobs in the East of England

writing, and platform best practice. What You'll Be Doing Engage with stakeholders to gather, challenge and refine business requirements Translate those requirements into clear, detailed user stories with acceptance criteria Run requirement playback sessions to gain approval and sign-off Document and map business process flows for both new and existing workflows Provide guidance on ServiceNow best … Looking For 5+ years as a Business Analyst, Systems Analyst, or similar Strong experience working with ServiceNow, especially in CSM and CMDB Excellent story writing, including test scenarios and acceptance criteria Comfortable advising stakeholders who are new to ServiceNow Skilled in process mapping and workshop facilitation Agile delivery experience (Scrum or Kanban) Familiar with ITIL principles and service More ❯

management ability to take a complex design and break down into features, stories and tasks - working with the Agile SCRUM team to ensure a quality backlog with well-defined acceptance criteria that can be engineered. Reflect and learn constantly, and have a growth mindset - Build, measure, learn IT experience of the Enterprise telco business with specialist knowledge in More ❯

Providing technical support, triaging incidents, and escalating issues as needed. Supporting UAT activities, including basic script writing, deployment, and reporting. Translating business needs into actionable user stories with clear acceptance criteria. Monitoring and escalating unresolved actions. Developing analytics, monitoring SLAs, and identifying trends. Offering business analysis support for ad-hoc projects. Occasionally stepping into minor project management roles. What More ❯

testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and where agreed, in line with all acceptance criteria Supporting the project or programme manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all More ❯