9 of 9 Permanent Case Management Jobs in the East of England

environment. Key Responsibilities Technical Support : Provide expert payroll related support across Zellis products, resolving software and data-related issues, and contributing to product improvement. Case Management : Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge … customer support role with demonstrable knowledge of Payroll legislation and best practice Proven experience in customer service or customer support role Proficient with Payroll & case management software as well as the Microsoft suite of products Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS) A positive ...

client, a Bedford based MSP, seeks a permanent Tech Support serving one of their international clients. Duties include: * Management of incidents and requests on site at their respective locations. This includes support for the industrial environment (printers, scanners, etc.). * Case management for standard users, VIPs … senior management at their facilities and other locations, resolving them remotely. * On-site support and practical assistance in the buildings where they reside, always with the support of the service associated with the request. * Preparation of videoconferencing rooms with user profiles and, in the event of an incident, opening ...

client, a Bedford based MSP, seeks a permanent Tech Support serving one of their international clients. Minimum 2 years' IT Support experience. Duties include: * Management of incidents and requests on site at their respective locations. This includes support for the industrial environment (printers, scanners, etc.). * Case management for standard users, VIPs, and senior management at their facilities and other locations, resolving them remotely. * On-site support and practical assistance in the buildings where they reside, always with the support of the service associated with the request. * Preparation of videoconferencing rooms with user profiles ...

user adoption, confidence and engagement. Working closely with the L&D Manager, departments and stakeholders, the postholder will support the successful use of our case management system (Salesforce), in-house platforms, collaboration tools and evolving AI solutions. We are not looking for agency support, we welcome direct applications ...

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create, update … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software ...

internal departments to ensure seamless resolution of customer enquiries and distributor support. Maintain comprehensive technical and customer documentation, including knowledge base content, FAQs and case records. Support customers, distributors and internal teams with technical, service, warranty and digital platform queries. Key skills & experience: Experience in customer service, technical support … equivalent industry experience. Proficiency with CRM, ticketing systems and digital tools, ideally including LMS or SaaS platforms. Practical experience with customer support processes, case management, and digital engagement platforms. Strong problem-solving and analytical skills, with high attention to detail and accuracy. Effective communication and teamwork abilities, with ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application ...

skills, engaging confidently with CLOs, the Monitoring Officer, Legal and colleagues across the organisation.- Confidence using Microsoft Office (Outlook, Word, Excel, Teams) and digital case management tools.- Flexibility, resilience and a proactive, self-starting approach.Experience in information governance, customer service, regulatory compliance or administrative roles is desirable; however ...

AsaPayrollCustomerSupportAgent,you'llrepresentZellisinbothinternalandcustomer-facinginteractions,deliveringhigh-quality,multi-channelsupportforoursoftwaresolutions.YoullworkwitharangeofstakeholdersHR/Payrollmanagers,Finance,ITprofessionalstoresolveissues,improveservicedelivery,andenhancethecustomerexperience. Wewillprovidefullproducttraining,supportedbyyourteam,butyoullneedtobetechsavvyideallywithaPayrollbackgroundandathirsttolearnwithinterestindevelopingacareerinasoftwaresupportenvironment. KeyResponsibilities TechnicalSupport :ProvideexpertpayrollrelatedsupportacrossZellisproducts,resolvingsoftwareanddata-relatedissues,andcontributingtoproductimprovement. CaseManagement: HandlePayrollrelatedsupportcasesthroughtoresolution,ensuringtimelycustomerupdatesandSLAcompliancewhiledeliveringapositivecustomerexperience. KnowledgeSharing :KnowledgeArticlecreation. Collaboration :Provideinputinsupportteaminmeetings,followdefinedsupportprocedures,andhelpdrivecontinuousimprovement. Travel&Flexibility :OccasionaltraveltoZellis/customermayberequired.Occasionalon-callsupport(evenings/weekends)onarotabasis. Skills&Experience PriorexperienceinaPayrollprocessing,advisoryorcustomersupportrolewithdemonstrableknowledgeofPayrolllegislationandbestpractice Provenexperienceincustomerserviceorcustomersupportrole ProficientwithPayroll&casemanagementsoftwareaswellastheMicrosoftsuiteofproducts ExperiencewithSLAs ...