escalation, both internally and externally, and play a key role in managing standards, process documentation, and team training. This role offers an exciting blend of leadership, operational oversight, and client interaction ideal for someone who thrives in a dynamic, client-focused environment. Key Responsibilities Operations Set and uphold high team standards, ensuring compliance and consistency Maintain thorough knowledge … job scheduling, and database ownership Deliver continuous improvement initiatives and support internal software evolution Support wider planning and scheduling efforts when needed Ensure quality and performance measurement against KPIs Client Focus First point of escalation for client issues (internal and external) Maintain the highest standards of output quality and data accuracy Attend review meetings and support new clientonboarding Keep clients and Account Managers informed on solutions, technical data, and mailing impacts People Leadership Manage and develop a team of up to 5 Coordinators Conduct regular 1:1s, appraisals, and training sessions Monitor and manage team attendance and flexibility to ensure cover at all times Promote a culture of accountability, development, and high performance Finance More ❯
Based in Braintree, my client is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Their mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow … after-sales customer care. They exist to create a technology hub for now and in the future. About the Role They are seeking a detail-oriented and proactive CustomerOnboarding Administrator to ensure all new clients have a smooth and positive start to their journey with them. In this role, you will be the first point of contact … satisfaction throughout the onboarding journey. Gather feedback from new customers to improve the onboarding process continuously. Maintain accurate records of onboarding activities and client interactions in the CRM system Key Skills & Requirements Previous experience in customer service, administrative roles, or onboarding processes is essential. Strong organisational skills and attention to detail. More ❯
Ipswich, Suffolk, England, United Kingdom Hybrid / WFH Options
TIME Appointments Ltd
delighted to be working on behalf of a multi-award winning online software solution company who are looking to appoint an analytical, proactive and organised Customer Support Executive. Our client is passionate about developing amazing product features and providing unparalleled support to their customers. As the first point of contact, you will deliver exceptional quality of service to new More ❯
dynamic workload, combining remote troubleshooting, on-site visits, and hands-on involvement in project deployments. Responsibilities Deliver responsive 1st and 2nd line technical support via phone, remote tools, and client site visits Troubleshoot and resolve a wide range of issues related to desktops, servers, cloud platforms, and networks Configure and deploy devices including servers, laptops, desktops, tablets, and Chromebooks … accurate service desk records using Atera, ensuring timely ticket updates and resolutions in line with SLAs Escalate complex issues appropriately, maintaining clear communication with clients and internal teams Support client infrastructure, including regular system checks, patching, backups, and monitoring Participate in project work such as onboarding new clients, cloud migrations, hardware rollouts, and software upgrades Assist with … client training, documentation, and onboarding processes Provide technical input during pre- and post-sales activities Contribute to internal knowledge sharing and continuous improvement of support processes Take part in on-call support rotation during the Christmas shutdown period Attend internal training, meetings, and industry events as required Adhere to all company policies, including those related to Health More ❯
Sandy, Bedfordshire, England, United Kingdom Hybrid / WFH Options
ALH Recruitment Ltd
Sales Consultant - Sandy (Hybrid/Remote) 50,000/60,000 comms ALH recruitment are looking to recruit a Senior Digital Sales Consultant with immediate effect for our growing client who are looking to dominate their market. The role is Hybrid/Remote with the H/O being based in Sandy, Bedfordshire. Our client is a fast … full brand campaigns and websites, they deliver measurable results across multiple platforms. As they scale, they're looking for a strategic and motivated Senior Digital Sales Consultant to lead client acquisition and revenue growth across their digital service offering. Senior Digital Sales Consultant As Senior Digital Sales Consultant, you’ll take ownership of the full digital sales process from … the leadership team to define targets, shape offers, and drive new business, while collaborating with our design and digital teams to ensure seamless onboarding and long-term client success. Key Responsibilities: Own and lead the agency’s digital sales strategy Identify and develop new business opportunities through outbound and inbound channels Build and nurture relationships with high More ❯
and have a proven track record of exceeding sales targets? If so, then this exciting European Sales & Operations Manager role could be perfect for you! About the Company Our client is a privately owned, well-established Freight Forwarder who has established links across Europe and Scandinavia. They pride themselves in offering their clients first class service for all their … with potential clients to secure new business. Build and maintain strong relationships with new and existing clients throughout Europe. Collaborate with the operations team to ensure a smooth onboarding process for new clients. Track and analyse sales performance metrics and identify areas for improvement. Stay up to date on industry trends and competitor activity in the European freight More ❯
Cambourne, Cambridgeshire, United Kingdom Hybrid / WFH Options
Remotestar
Job Title: Product Manager (CustomerOnboarding/KYC - Contract) Employment Type: Contract Location: London UK (Hybrid) About the role: We're seeking a Product Manager with a strong software development background , passionate about building world-class KYC and onboarding experiences for high-growth digital platforms. In this role, you'll own the strategy and delivery of … seamless, compliant onboarding flows, balancing regulatory requirements with an exceptional user experience. You'll work closely with engineering, UX, compliance and business stakeholders to define, prioritise, and deliver scalable solutions that accelerate customer activation. What you'll do: Own the end-to-end product lifecycle for KYC and onboarding features: discovery, roadmap, specifications, launch, and iteration. … features, hands-on with technical details and trade-offs. Integrate and manage 3rd-party KYC/ID verification platforms such as Onfido, Alloy, Jumio, or equivalent . Design onboarding journeys that minimise drop-off and increase activation rates, leveraging data to optimise flows. Ensure all workflows meet relevant regulatory compliance (GDPR, LGPD, local ID laws). Work with More ❯
IT Operations Manager (FTC Maternity Cover) Location: St. Albans, United Kingdom Posted on: Heute Job Requisition ID: JR117650 As the Electronic Data Interchange (EDI) Operations Manager, you will provide first and second level technical support across Europe and work directly More ❯