1 to 25 of 81 Permanent Customer Experience Jobs in the East of England

Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good. We are the beating heart of our UK business and comprise a network … of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role We … delivering, our customers' products picked and packed and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience which means we now have an opportunity for a Senior Analyst – Data Visualization to join the team. This role exists to transform complex data into compelling visual More ❯

re redefining how the world shops. With cutting-edge technology, rapidly expanding sites, and exciting new business partnerships, we’re on a mission to create a seamless and outstanding experience for our customers and partners. Our logistics network is the beating heart of our UK operations , powered by proprietary technology and a team of passionate experts. We optimise the … supply chain to deliver excellence at scale , ensuring every customer experience is seamless, every delivery is efficient, and every opportunity for innovation is maximised . We’re growing - and fast. That’s why we have multiple Senior Analyst openings across our Planning & Analytics team . We’re looking for problem-solvers, data storytellers, and strategic thinkers to help … making across our logistics and supply chain functions. During the initial call , we’ll work with you to find the best fit within the team based on your skills, experience, and career goals. What you'll be doing As a Senior Analyst , you’ll play a key role in: Driving efficiency and optimisation across supply chain and logistics through More ❯

Harry Potter Shop are the brains behind our online presence across the UK, US, and Japan. We're not just running a website, we're driving a global retail experience that brings the Wizarding World to life for millions of fans. From revenue and profit to seamless operations, we own the performance of the business end-to-end. Working … tech. This role involves executing digital marketing initiatives such as SEO, SEM, email campaigns, and social media to drive traffic and sales, as well as analysing performance data and customer behaviour to identify growth opportunities. You'll develop and implement e-commerce strategies to boost online sales and enhance the customer experience, optimise the website for usability … profit Your Role Accountabilities Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency. Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement. Analyse customer behaviour and trends to identify growth opportunities and areas for improvement. Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical More ❯

and open communication. Track time accurately and complete special projects or additional duties as needed. Qualifications As a Lead Developer, you will bring a breadth of hands-on technical experience, alongside a passion for best practices, modern architecture, and mentoring others. The ideal candidate will demonstrate: Core Development Skills Proven commercial experience in server-side Java (v8 … and beyond), ideally gained over 10+ years in a professional environment; Java certification is advantageous. Strong proficiency in SQL, with a preference for Microsoft SQL Server or PostgreSQL. Experience with NoSQL databases, particularly DynamoDB. Solid understanding of design patterns and Clean Code principles. Architecture & Modern Engineering Practices Good working knowledge of microservices architecture and serverless technologies (e.g., AWS Lambda … Step Functions). Experience deploying and developing applications within AWS environments. Familiarity with Spring and Hibernate frameworks. Comfortable working with both traditional and low code/no code platforms. Frontend & Integration Technologies Proficiency in modern frontend technologies such as Vue.js, HTML5, CSS, jQuery, and Bootstrap (or similar). Experience with industry-standard API integrations (RESTful/JSON; SOAP More ❯

driven decisions, and agile financial leadership. Key Responsibilities: - Partner with Technology and Marketing Leaders to shape long-term digital growth strategies, identifying smart investments in brand, platform development, and customer experience innovations. - Evaluate digital pricing, promotional mechanics, and value architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial planning and forecasting to support … financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts. - Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet … both consumer impact and financial hurdle rates. - Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology and customer trends. - Build and evolve advanced financial modelling tools and dashboards, enhancing speed and quality of decision-making across business functions. - Model innovation-led initiatives, particularly those that leverage technology (e.g. AI-powered personalisation, subscription models More ❯

Accurate time tracking. Technical skill set as outlined above and below. Ability to independently problem solve and consider new or alternative approaches to a challenge Team leadership/management Experience engaging with Customers and Internal Stakeholders Ability to deliver rapid progress on tasks and development projects Qualifications Commercial experience of PHP , ideally PHP 8.3+ (likely to be gained … from at least 5 years of professionalexperience) Commercial experience with Laravel (ideally 11+) Knowledge of Automation toolsets Industry standard API integrations (JSON, Restful etc.) Source Control such as Git Experienced user of JIRA A love of technology and desire to continuously develop and improve Highly Desirable: Scrum/Agile Methodology Experience of deploying and developing applications in/… to AWS Knowledge of design patterns Knowledge of micro-services architecture Knowledge of serverless architecture (E.g., Lambda's) Knowledge of Low Code/No Code solutions Experience of Test-Driven Development Experience of CI/CD pipelines About Us For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry More ❯

Senior Application Support Consultant - Hemel Hempstead (Hybrid) An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most … platform, ensuring timely and effective solutions. Document issues and resolutions clearly, contributing to the knowledge base. Collaborate with internal teams to escalate and resolve complex issues. Deliver an exceptional customer experience through proactive communication and empathy. Skills and Experience The ideal candidate will bring: A strong analytical and logical mindset with excellent problem-solving skills. Outstanding communication … skills, both written and verbal. A proactive, customer-first attitude and the ability to stay calm under pressure. Experience working with Accounting, ERP, or Business Management Software systems OR A degree in Computer Science, Accounting, or Business OR Strong financial knowledge and experience with management reporting. Desirable (but not essential) Experience working with SQL Server, MySQL More ❯

Senior Application Support Consultant - Hemel Hempstead (Hybrid) An exciting opportunity has arisen for a talented and customer-focused Senior Application Support Consultant to join a growing team supporting a powerful ERP software platform. This role is ideal for someone with a passion for technology, a systematic approach to problem-solving, and a desire to help customers get the most … platform, ensuring timely and effective solutions. Document issues and resolutions clearly, contributing to the knowledge base. Collaborate with internal teams to escalate and resolve complex issues. Deliver an exceptional customer experience through proactive communication and empathy. Skills and Experience The ideal candidate will bring: A strong analytical and logical mindset with excellent problem-solving skills. Outstanding communication … skills, both written and verbal. A proactive, customer-first attitude and the ability to stay calm under pressure. Experience working with Accounting, ERP, or Business Management Software systems OR A degree in Computer Science, Accounting, or Business OR Strong financial knowledge and experience with management reporting. Desirable (but not essential) Experience working with SQL Server, MySQL More ❯

to join their Business Insights & Analytics team. This is an exciting opportunity for a numerically minded graduate or early-career analyst to build technical skills and gain broad commercial experience in a supportive and collaborative environment. What you’ll be doing: Supporting teams across marketing, operations, pricing, and customer service with data-led insights Building and maintaining reports … and dashboards to monitor performance and identify trends Contributing to experimentation and testing around customer experience and pricing Learning modern tools including SQL, Python, Tableau, and Databricks (training provided) Collaborating with stakeholders across the business and within the wider analytics team What we’re looking for: A degree (or equivalent experience) in Maths, Economics, Statistics or similar … Strong communication and problem-solving skills Some Excel experience and a keen interest in data and technology A passion for learning and personal development This role offers a great platform to grow within a data-driven, customer-focused business that values collaboration, innovation, and real-world impact. If you're a motivated individual looking to kick-start or More ❯

of remote working combined with regular on-site collaboration. You will play a key role in designing, configuring, and supporting Dynamics 365 solutions that enhance business processes and improve customer experience across sales, marketing, and service functions. Key Responsibilities: Collaborate with business stakeholders to understand and document CRM requirements, translating them into functional specifications. Configure and customise Microsoft … and enhancement recommendations for the CRM system. Stay up to date with Microsoft Dynamics 365 updates and best practices, advising on how new features can benefit the business. Skills & Experience: Proven experience in a similar CRM Functional Consultant role, with a strong focus on Microsoft Dynamics 365 (CE/CRM) . Solid understanding of CRM principles and business … processes, particularly within sales, marketing, and customer service. Experience gathering business requirements, conducting workshops, and creating functional documentation. Ability to configure Dynamics 365 out-of-the-box features (entities, forms, views, workflows, security roles, etc.). Excellent interpersonal and communication skills, with the ability to engage effectively with stakeholders at all levels. Strong analytical and problem-solving abilities. More ❯

Workforce Planning Program Manager Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world-changing the way the world shops, for good. We are the beating heart of our UK business … and comprise a network of cutting-edge warehouses and offices across the country. We optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience-while delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role We wouldn … delivering, our customers’ products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, we now have an opportunity for a Workforce Planning Program Manager to join the team. This role exists to drive complex business change projects across workforce planning More ❯

What do you want to search? Keyword Apprenticeship Type Location Lead Management, CX and Digital Communications Data Analyst Apprentice Lead Management, CX and Digital Communications Data Analyst Apprentice , Apply From: 27/05/2025 Learning Provider Delivered by JUST IT TRAINING LIMITED Employer NISSAN MOTOR MANUFACTURING (UK) LIMITED Vacancy Description Main Tasks & Responsibilities: Marcomms Performance Analytics: Support the Marketing … monitoring and solving stock errors, refunds and sales follow-up, and become the key point of contact for the field team and dealer queries. Monitor and report on website customer satisfaction metrics, highlighting trends and issues to the digital team. Using Adobe Analytics, become able to produce ad-hoc reporting to help explain behaviours observed in weekly website and … delivery of the Nissan Business Plan by supporting ad hoc analysis requests in the area of media performance, website analytics and lead management Key Details Vacancy Title Lead Management, CX and Digital Communications Data Analyst Apprentice Employer Description We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and More ❯

About the role Our Customer Success Managers (CSMs) play a critical role in the ongoing management of our customer relationships. As a CSM your focus will be on ensuring that our customers are wildly successful throughout their journey with Zellis. You'll work proactively with a key set of customer accounts with a focus on ensuring that … the customer is gaining their desired business outcomes. By operating as a trusted advisor and primary contact point, you'll be responsible for the end-to-end customer experience and overall success of the relationship. You'll represent the Voice of the Customer to the internal organisation to ensure their needs are fed back to the … relevant teams in the spirit of continuous improvement and ensuring success. Where the customer partnership needs to be improved you'll be required to implement and deliver on success plans to bring this back on track. By ensuring our customers are successful, it is expected that you can drive customer advocacy activities and loyalty. You'll report to More ❯

Senior Application Support Specialist Location: Hemel Hempstead, UK About Us Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide. Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact … Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact. Scope of Role The rewarding career you are looking for … Intelligence and Supply Chain Management modules within the Intact ERP Software solution and you will be a key member of this evolving team. Working as part of the wider Customer Success Office (CSO), our mission is to provide the Support and Services required to allow customers meet their ambitions for their ERP software. Responsibilities The Application Support Specialist will More ❯

performance feedback to build commercial capability and engagement. Commercial Strategy & Execution Own the UK sales strategy and go-to-market planning in alignment with SICK's EMEA goals. Drive customer acquisition and retention across manufacturing, logistics, process industries, distribution and OEM channels. Analyse market trends, competitor activity, and customer insights to shape tactical and strategic decisions. Change Leadership … ways of working across your team and drive adoption through clear communication and coaching. Stakeholder Management Collaborate with Product Management, Marketing, Engineering, and Service teams to ensure a seamless customer experience. Report regularly to UK and European leadership on commercial performance, forecasts, and operational priorities. The Successful Applicant The successful UK Sales Manager will bring:- Proven experience in … or engineering sectors. A strong track record ofleading, mentoring, and developing sales teamsin fast-paced B2B environments. Deep commercial acumen with a data-led approach to sales strategy and customer engagement. Demonstrated experience in managing through change- whether structural, cultural, or digital. Excellent communication, negotiation, and stakeholder influencing skills. Familiarity with CRM systems, sales analytics, and digital enablement More ❯

our billing application and CRM systems. This is an exciting opportunity for someone who thrives on solving complex problems, improving critical business systems, and making a tangible difference in customer experience. You'll play a key role in ensuring the smooth operation, integration, and evolution of our billing and customer platforms - particularly HiAffinity - as well as shaping how … system and CRM, advising on best practices, enhancements, and system risks. Lead on the design, implementation, testing, and ongoing improvement of key operational systems. Collaborate closely with Technology, Transformation, Customer Experience, Finance, and Operations teams to ensure alignment with business goals. Support upgrades, vendor management, and regulatory compliance, including GDPR . Investigate and resolve complex technical issues, ensuring … refreshes, code deployments, and configuration changes across multiple system instances. Contribute to technical documentation, training, and change advisory board (CAB) processes. What we're looking for: Technical Expertise: Strong experience with HiAffinity and understanding of billing processes in the utilities sector. Hands-on knowledge of CRM integrations, SQL, and reporting tools. Experience with Jira, Agile methodologies, and ITIL More ❯

security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. Job Description To provide procurement category subject matter expertise, to develop and implement Procurement category strategies that will deliver sustainable competitive advantage Globally/Regionally within the … relationships with existing Suppliers that leverage spend to reduce costs whilst delivering innovation and benefit to our business. Develop new strategic relationships with new suppliers and partners to meet customer needs and requirements. Lead cost management exercises to identify waste and drive immediate savings in external costs. Identify opportunities to exploit economies of scale (group leverage, standardization, normalisation of … suppliers etc.) Working with key stakeholders to gain an in-depth understanding of the industry and related business models is essential. The role is critical in driving improved customer experiences and reducing risk through the supply base within the categories. The role is not exhaustive, and the Company may require you from time to time to undertake other reasonable More ❯

and visibility beyond paid media, through PR and product development. Our ideal candidate will have a similar background in acquisition marketing at an ecommerce business, be able to demonstrate experience with a creative portfolio, and be able to instil the confidence the paid accounts will be in safe hands from day one. Due to the flexibility of the company … for working parents). This is a wonderful opportunity to join a fast-growing and highly rated retail organisation, whose passion is delivering on their promises and passion for customer experience is second to none. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international More ❯

to Redgate's partners, customers, and sales teams. You'll play a key role in demonstrating how our products solve real-world problems, enabling our global salesforce, and driving customer success. This is a varied and impactful role-perfect for someone who thrives on solving problems, sharing knowledge, and making a difference every day. What You'll Do Maximise … sales opportunities by offering technical expertise and recommendations both before initial sale and during the customer's contract Identify and elucidate the benefits of Redgate's solutions based on a customer's specific requirements Provide a constant focus on customer satisfaction, resulting in reference-able accounts and positive brand awareness Communicate and encourage adoption of industry best … practices Care deeply about meeting revenue targets, while contributing to a positive customer experience Attend face to face customer meetings, sharing learning about how our customers operate to the wider sales team To give technical presentations and software demonstrations as necessary Present on topics aligned with Redgate's solutions at events, on webinars, as well as through More ❯

We are now recruiting for an IT Technical Engineer to join our dynamic and supportive team. What We're Looking For The ideal candidate will be someone with strong experience in network infrastructure installation and configuration, as well as expertise in server and desktop support. You'll need to be a problem solver, a strong communicator, and someone who … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd … accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong More ❯

for their customers, and empower their people to be their best. Order Management Representative Negotiable Salary (DOE) | Mon-Fri 8:30-5 | Full Time | Hybrid working | 25 days holiday | Customer Service | Excellent Company Culture & Benefits | Friendly, Supportive Team | In this role, you will take on the responsibility of ensuring the timely and accurate processing of orders for the company. … a proactive, prompt, and professional manner Be an example of professionalism and high standards Support the Client Success team in the renewal of service plans for existing customers Meet customer care goals and service levels for an exceptional customer experience Person Specification Possess strong business acumen Understand Credit Card payment processing through an automated system Experience with a CRM system Demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional Experience in Customer Service Experience supporting a dynamic team of sales professionals Technical capacity, able to understand our products to effectively assist in the accurate and timely processing of product orders Sound mathematical skills to validate orders More ❯

team as a Junior Applications Specialist. In this role, you'll be immersed in learning the ins and outs of our HiAffinity billing system and associated CRM tools, gaining experience in systems integration, process automation, and customer engagement. About Us Affinity Water is the UKs largest water-only supplier , providing sustainable, high-quality water to 3.85million customers across … make better use of water and safeguard the local environment now and in the future. What you'll be doing: Learn how our billing and CRM systems support critical customer and operational processes, including billing cycles, debt management, and financial updates. Support system operations such as overnight batch processing, data reporting, and issue troubleshooting while building your technical knowledge. … Develop your understanding of regulatory frameworks like GDPR and industry best practices in IT security and customer data management. Collaborate across teams - including Technology, Transformation, Finance, and Customer Experience - to see how systems align with business goals. Assist in system upgrades, testing, and configuration changes across multiple environments. Gain exposure to tools such as Talend, Skybot, SQL More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

Looking for a role where every customer interaction matters? Ready to be the bridge between cutting-edge technology solutions and exceptional customer experiences? Pre-Sales Coordinator now required! Join a dynamic technology company as a Pre-Sales Coordinator, where you'll play a pivotal role in supporting their sales team and channel partners across the EMEA region. This … is your opportunity to be at the heart of the customer journey, ensuring every interaction exceeds expectations from the very first point of contact. What You'll Be Doing: Supporting sales and business development teams to deliver outstanding customer experiences throughout the entire operations cycle Managing pre-sales administration including sales orders, proforma invoices, and all related documentation … Coordinating with account management teams on customer quotations and proposals Handling complex logistics including dangerous goods dispatch and export regulations Managing pending orders, monitoring stock availability and keeping customers informed Working closely with freight forwarders and couriers to provide accurate shipping solutions Creating targeted marketing campaigns and customer communications Collaborating with internal teams including Business Development Specialists, Account More ❯

play a pivotal role in supporting customers across a variety of business modules, including Accounting, CRM, E-Commerce, and Supply Chain Management. You will be part of a collaborative Customer Success Office, helping customers achieve their goals with tailored ERP software solutions. If you thrive in a fast-paced environment and have a passion for creative problem-solving, this … role is for you. Key Responsibilities: • Provide technical and operational support to a growing customer base. • Respond to inquiries on system operations and troubleshoot issues effectively. • Collaborate with internal teams to deliver optimal solutions for business challenges. • Maintain clear documentation of issues and resolutions. • Ensure excellent customer experiences by managing queries with empathy and professionalism. Essential Requirements: • A … strong problem-solver with analytical skills and a proactive mindset. • Excellent communication abilities, both written and verbal, to translate technical details into user-friendly information. • Knowledge or experience in any of the following areas is advantageous: • Accounting, ERP, or Business Management Software systems. • SQL scripting, databases (SQL Server, MySQL), and associated tools. • REST API, EDI, and other integration technologies. More ❯