3 of 3 Permanent Customer Journey Map Jobs in the East of England

efficient and customer-centred services. Working across operational teams, digital delivery, customer services and transformation programmes, the CX Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation … service improvements that enhance both customer and colleague experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. Gather and analyse customer, colleague and stakeholder feedback from multiple sources. Identify customer pain points ...

product leaders, UX designers, engineers, and analytics specialists to understand business challenges, identify opportunities, and define valuable outcomes. Facilitate discovery activities, workshops, interviews, journey mapping, and collaborative working sessions to uncover user needs and business problems. Translate strategic objectives, user needs, and business requirements into clear product initiatives … user stories, acceptance criteria, and delivery outcomes. Support product backlog creation, refinement, prioritisation, and release planning activities, ensuring work is aligned to customer and business value. Collaborate closely with UX colleagues to understand user journeys, validate concepts, and shape intuitive and effective user experiences. Create and maintain analysis ...

skills. Experience supporting UAT and business change. It would be great if you also have experience in business transformation, process improvement, UX/customer journey mapping, Product Ownership or working with third-party technology partners. Experience within Higher Education, EdTech or a similar work environment would ...