Cambridge, Cambridgeshire, East Anglia, United Kingdom
AWD online
CustomerService and Facilities Helpdesk Manager with experience of leading a team and supervising staff within a facilities management or office service environment, excellent communication and organisational skills and proficiency in Microsoft Office is required for a well-established company based in Cambridge. SALARY … Based role JOB TYPE: Full-Time, Permanent WORKING HOURS: 37 hours per week JOB OVERVIEW We have a fantastic new job opportunity for a CustomerService and Facilities Helpdesk Manager with experience of leading a team and supervising staff within a facilities management or office service environment … excellent communication and organisational skills and proficiency in Microsoft Office. Working as the CustomerService and Facilities Helpdesk Manager you will lead the helpdesk and reception team in providing outstanding customerservice to customers and internal departments. As the CustomerService and Facilities Helpdesk more »
Position: Junior CustomerService Agent Job Description: Arrow's Enterprise Computing Solutions (ECS) business is a global technology enablement company that brings innovative IT solutions to the market to solve complex business challenges. We deliver value-added distribution, business consulting, and channel enablement services to the world's … and government markets. Find more information about us on our page: arrow.com/globules/And watching the following Arrow Corporate Video - YouTube Junior CustomerService Agent We are looking for an ambitious CustomerService Agent to join the team based in Newmarket (onsite position). … After probation period, hybrid model will be applicable (3 days office/2 days home). There are 5 excellent CustomerService Agents, including a Team Leader. They are the main point for contact for our UK & Ireland based clients, guiding our customers through the post-sales process. more »
Hemel Hempstead, Hertfordshire, South East, United Kingdom
ARL Recruitment Ltd
Join a Thriving Telecoms Company as a Technical Customer Services Coordinator! Are you ready to take your technology-based customerservice skills to the next level? Our client, a dynamic and innovative telecommunications company based in Hemel Hempstead, is on the lookout for passionate individuals to join … service. Career Growth: Join a team that values continuous improvement and encourages you to identify opportunities for enhancing processes. Key Responsibilities: Order Management: Process customer orders for new telecommunications services and ensure all details are accurate and complete. Coordination & Communication: Work closely with sales, technical support, and operations teams … to facilitate seamless service provisioning and keep customers informed throughout the process. Troubleshooting & Resolution: Identify and resolve provisioning issues, collaborating with technical teams to overcome challenges and ensure customer satisfaction. Quality Assurance: Adhere to company policies and procedures, maintaining high standards in service delivery. Customer Support more »
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
Any UK Computacenter Site - Hatfield, London, Reading, Manchester, Edinburgh, Nottingham, Milton Keynes You'll provide independent quality expertise to review, support and improve current customerservice delivery for Technology Sourcing customers and services The team will also identify and implement improvements in customerservice delivery using … quality data indicators. It includes prioritising customer engagement, collaborating with customer teams, reviewing current service delivery, and designing improvements with an end-to-end approach. The role also involves validating the effectiveness of improvements, securing agreement on new approaches, supporting implementation with training and documentation, driving adherence … and training opportunities. What youll do Use in-depth process, system knowledge and expertise to: Identify improvement opportunities using quality data indicators at a customer level Prioritise customer engagement based on customerservice and cost to serve impact vs effort Collaborate with customer teams to more »
2nd Line Application Support/Service Desk Analyst - £32,000 - £42,000 - Bury St. Edmunds (Fully Onsite) Are you a skilled problem-solver with a passion for providing top-notch application support? We are seeking a dedicated 2nd Line Application Support professional to join an innovative and dynamic team. … of supporting cutting-edge products, ensuring timely and effective resolution of issues for Business Partners and End Users. If you have a background in Service Desk/Application Support and are ready to take on a challenging and rewarding position, this is the opportunity you've been waiting for … documentation to facilitate first-time fixes. FTP and Data Requests: Follow established processes for acquiring and securely storing data, ensuring proper handling and documentation. CustomerService: Leverage your excellent customerservice skills to manage cases through to resolution, escalating to the Customer Support Manager when more »
2nd Line Application Support/Service Desk Analyst - £32,000 - £42,000 - Bury St. Edmunds (Fully Onsite) Are you a skilled problem-solver with a passion for providing top-notch application support? We are seeking a dedicated 2nd Line Application Support professional to join an innovative and dynamic team. … of supporting cutting-edge products, ensuring timely and effective resolution of issues for Business Partners and End Users. If you have a background in Service Desk/Application Support and are ready to take on a challenging and rewarding position, this is the opportunity you've been waiting for … documentation to facilitate first-time fixes. FTP and Data Requests: Follow established processes for acquiring and securely storing data, ensuring proper handling and documentation. CustomerService: Leverage your excellent customerservice skills to manage cases through to resolution, escalating to the Customer Support Manager when more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
Be Technology
2nd Line Application Support/Service Desk Analyst - £32,000 - £42,000 - Bury St. Edmunds (Fully Onsite) Are you a skilled problem-solver with a passion for providing top-notch application support? We are seeking a dedicated 2nd Line Application Support professional to join an innovative and dynamic team. … of supporting cutting-edge products, ensuring timely and effective resolution of issues for Business Partners and End Users. If you have a background in Service Desk/Application Support and are ready to take on a challenging and rewarding position, this is the opportunity you've been waiting for … documentation to facilitate first-time fixes. FTP and Data Requests: Follow established processes for acquiring and securely storing data, ensuring proper handling and documentation. CustomerService: Leverage your excellent customerservice skills to manage cases through to resolution, escalating to the Customer Support Manager when more »
St. Ives, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Equals One Ltd
your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Their team of Property Services Administrators provide vital customerservice & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you … their team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customerservice! To make sure they provide the best service to their customers their lines are open 24 hours a day, 365 days … providing reassurance & support) Keeping customers informed of progress Dealing with queries & chasing for updates Providing support to colleagues when things get busy Providing unforgettable customerservice that becomes the benchmark for every interaction that customer has for the rest of their consumer life Problem-solving Ensuring Servicemore »
St Ives, Saint Ives, Cambridgeshire, United Kingdom Hybrid / WFH Options
Elogs
your contribution will be instrumental in shaping a more streamlined and compliant landscape. About the role Our team of Property Services Administrators provide vital customerservice & support to over 10,000 properties across the UK through cloud-based software. This role is incredibly varied and will see you … our team of engineers you will utilise your problem-solving ability to provide solutions to these issues quickly all while providing superb levels of customerservice! To make sure we provide the best service to our customers our line are open 24 hours a day, 365 days … providing reassurance & support) Keeping customers informed of progress Dealing with queries & chasing for updates Providing support to colleagues when things get busy Providing unforgettable customerservice that becomes the benchmark for every interaction that customer has for the rest of their consumer life Problem-solving Ensuring Servicemore »
week Lynch Wood, Peterborough, PE2 6FY Summary of the role: Join Diligenta as a Complaint Handler and become an integral part of our exceptional customerservice delivery. Representing our brand, you'll ensure every customer feels relieved or satisfied after their call . With multiple positions available … your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services). What we're looking for: Strong customerservice experience is required . Experience of investigating the root cause of issues and using sound judgement to provide effective and empathetic resolutions … Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team. Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way. more »
Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customerservice and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Good working more »
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
Service Desk Team Leader - IT Service Management Permanent Hampton, Peterborough, Cambridge £30,000 - £34,000 - Company benefits Monday to Friday - Standard office hours This role would suit someone who has experience working in a call centre environment, dealing with management of people and process. Working to service … calls answers and tickets resolved. ITSM/IT would be a huge advantage! JOB SUMMARY Provide leadership, guidance and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities. Ensure company processes, procedures and contractual requirements are followed whilst maintaining high … levels of customer service. Endeavour to provide all customers with the best level of customerservice and support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets. QUALIFICATIONS, SKILLS AND EXPERIENCE Awareness of ITIL methodologies and best practice Good working more »
St. Albans, Hertfordshire, South East, United Kingdom
Mitchell Maguire
Contractors, Plumbing Installers, Main Contractors, Regional Developers, Housebuilders, Mechanical Contractors, Mechanical Consultants, Architects, Internal Sales, Internal Account Manager, Account Management, Account Manager, Business Development, CustomerService Location: Hertfordshire office Remuneration: Up to £38,000neg + commission, OTE £44,000 Benefits: Full Benefits Package The role of the Business … customers to gain a full understanding of their requirements, enabling you to offer expert advice thatll suffice their needs Providing an excellent level of customerservice at all times Following up on enquiries and updating with internal CRM system with all accurate information Typical project values vary from … experience would be highly advantageous, however not essential Must have excellent communication skills both written and verbal Strong interpersonal and relationship building abilities Excellent customerservice skills Highly organised and focused with strong time management skills Self-motivated, confident, driven and ambitious Must have a full UK driving more »
/Sales Manager to lead and motivate a solutions department to achieve sales targets and drive company growth. The successful candidate will ensure that customerservice remains a top priority, monitor team member KPIs and ensure these are achieved, whilst using your experience to identify new business opportunities … Responsibilities : Overall management of the solutions team , including individual and department KPIs, training & development, performance appraisals, and daily staffing levels. Maintaining sales pipeline , attending customer meeting - ensuring customer satisfaction and retention, sales gross margin versus target, preparing and presenting sales forecasts and reports. Collaborating with internal teams , identifying … opportunities to cross-sell, and identifying process improvements. Acting as a leader amongst the team , motivating team performance, continue to drive excellent customerservice, demonstrate strong communication, enthusiasm, and a personable approach. Skills/experience Proven experience providing excellent customerservice and customer retention. Ability more »
Employment Type: Permanent
Salary: £45000 - £55000/annum Commission structure, Team bonus
steps for bugs or issues and update case notes accordingly. Data Management: Handle data requests by following established procedures, acquiring and storing data securely. Customer Case Management: Utilize customerservice skills to manage cases from start to resolution, escalating to the Customer Support Manager when necessary. … Skills & Requirements: Communication Skills: Confident communicator with strong listening and note-taking abilities, able to document technical issues clearly even without detailed technical knowledge. Customer-Focused: Highly motivated, organized, and reliable, with a structured approach to completing tasks. Self-Starter: Strong work ethic with the ability to work independently … with CRM or case management systems. Able to document and share relevant information to ensure team members can follow up as needed. Experience Required: CustomerService: Minimum 1+ years of experience in a customerservice role. Software Tools: Proven experience with Microsoft Office products. Case Management more »
Bury St. Edmunds, Suffolk, East Anglia, United Kingdom
In Technology Group Limited
steps for bugs or issues and update case notes accordingly. Data Management: Handle data requests by following established procedures, acquiring and storing data securely. Customer Case Management: Utilize customerservice skills to manage cases from start to resolution, escalating to the Customer Support Manager when necessary. … Skills & Requirements: Communication Skills: Confident communicator with strong listening and note-taking abilities, able to document technical issues clearly even without detailed technical knowledge. Customer-Focused: Highly motivated, organized, and reliable, with a structured approach to completing tasks. Self-Starter: Strong work ethic with the ability to work independently … with CRM or case management systems. Able to document and share relevant information to ensure team members can follow up as needed. Experience Required: CustomerService: Minimum 1+ years of experience in a customerservice role. Software Tools: Proven experience with Microsoft Office products. Case Management more »
St. Albans, Hertfordshire, St Albans, United Kingdom
ALLEGIANCE TECHNOLOGY LTD
products to leading businesses and institutions. This is an exciting opportunity to join a dynamic and fast-paced environment where your technical expertise and customerservice skills will make a significant impact. We are seeking a Product Support Engineer to support and implement our proprietary data security product. … In this customer-facing role, you will work directly with clients to ensure smooth integration, configuration, and maintenance of our product in their environments. The ideal candidate will be well-versed in Windows Server 2022, able to configure and administer servers, and manage firewalls. Key Responsibilities: Product Implementation: Work … Configure, manage, and troubleshoot Windows Server 2022 environments. Firewall Management: Collaborate with network teams to manage and troubleshoot firewall configurations to ensure optimal security. Customer Support: Provide exceptional customerservice through email, phone, and in-person interactions, ensuring customers receive timely and accurate support. Technical Troubleshooting: Diagnose more »
Employment Type: Permanent
Salary: £35000 - £42000/annum Superb company to work for
Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £48,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »
Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £48,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »
Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £48,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »
Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £48,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »
Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £48,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »
Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £48,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »
Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £48,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »
Field Service Engineer, Medical Diagnostic Systems Basic Salary Up To £48,000 10% Bonus Company Car Pension Healthcare Life Insurance Phone, Laptop Holidays ** The role will involve working one weekend in four (during this week you will receive two alternative days off work) ** The Role – Field Service Engineer … Medical Diagnostic Systems This market leader seeks to recruit a technically motivated and customer focused Field Service Engineer, responsible for: The service, installation, breakdown, repair and calibration of a wide range of sophisticated laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Supporting … flow cytometry, cell separation and diagnostics products located at customer sites Your Background – Field Service Engineer, Medical Diagnostic Systems To apply you should be able to demonstrate the following: A strong background working in a field service or technical support role, gained within an electronics or electro more »