1 to 25 of 171 Permanent Customer Service Jobs in the East of England

Customer and Technical Support Executive Are you technically minded and passionate about providing exceptional customer support? Our well-known client in Hitchin is looking for a Customer and Technical Support Executive to join their growing team on a permanent basis. This is an excellent opportunity to take your career to the next level in a dynamic and … supportive environment. Location: Hitchin Contract Type: Permanent Salary: £27,500 - £29,500 (Dependent on Experience) Hours: 39 hours per week The Role As a Customer and Technical Support Executive , you will play a pivotal role in delivering outstanding B2B and B2C customer service within a thriving Sales Department. Key Responsibilities: Respond to and develop customer enquiries … providing accurate information regarding pricing, quotations, deliveries, and more in a timely manner. Handle and resolve customer sales emails, website queries, and telephone enquiries, including technical questions. Deliver exceptional customer service by creating quotes, obtaining lead times, and ensuring seamless order management. Liaise with internal teams including production, technical, and purchasing departments to resolve issues and improve More ❯

Your new company My client is recruiting for a proactive and versatile Operations & Support Coordinator to join their team. This is a varied and rewarding role that combines customer service, complaint handling, IT support, administrative duties, and operational assistance. If you're a strong communicator with a keen eye for detail, and have a positive attitude, I would … love to hear from you. Key Responsibilities Customer Service, Issue & Complaint Handling Deliver outstanding customer service via phone and email. Handle queries, complaints, and incidents with professionalism and efficiency. Build and maintain strong working relationships with both customers and surveyors to ensure smooth operations. Operational Support & Administration Assist the Operations Manager with the day-to-day … running of operations. Monitor and chase outstanding reports to ensure timely completion. Collaborate with the Customer Sales Team to streamline workflows and improve efficiency. Perform basic data entry and administrative tasks with accuracy and attention to detail. What you'll need to succeed Experience in a similar customer service, administrative, or support role. Bright & Positive Personality- Friendly More ❯

a positive 'can do' attitude to the team and be both capable of working together with colleagues whilst maintaining the ability to work independently when required. This is a customer facing support role, so you should have strong customer service skills, empathy, and excellent interpersonal skills. A positive demeanour and solution-based approach is key. You will … standard is essential to this role. This role involves hybrid working with up to 2 days working from home. Main duties of the job - Answering calls to the IT Service Desk in a prompt and effective manner, to a high customer service standard. - Recording detailed incident information in an efficient manner, and escalating incidents to colleagues when … early as possible as this job may close earlier than the advertised closing date once enough applications have been received. Job description Job responsibilities Answer telephone calls from the customer within service level & provide relevant support as required. Record requests, incidents and problems effectively and accurately within the helpdesk platform. Resolve requests and incidents within the helpdesk platform More ❯

Select how often (in days) to receive an alert: Service Architect Location: UK - Mobile England Job-ID: 214179 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success … and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions. We are looking for a Service Architect to join our Customer Service Design function. The Customer Service Design (CSD) team architects all of Computacenter's Managed Services Customer opportunities, delivering … market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise. Our Service Architecture group is aligned with our portfolio and provides detailed service design and commercial constructs to meet customer needs. The dynamic team is located across Europe and India and brings a wealth of experience and a wide range of skills. As More ❯

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and More ❯

the office ) Contract: Fixed Term (12 Month Contract), Full Time 35 Hours Per Week Closing Date : 27 July 2025 Are you passionate about solving technical challenges while delivering exceptional customer service? If so, we'd love to hear from you. We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part … will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day-to-day will involve analysing support trends, identifying opportunities for … product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key—you'll work closely with the Customer Service team, IT, and third-party providers, keeping stakeholders informed and More ❯

Quest Employment are looking for an experienced Customer service person to join our clients telecoms/broadband team based in Luton. The company promotes to delivering excellence services of landline and broadband across the UK since 2011. As theycontinue to grow, they arelooking for passionate individuals to join our dedicated team. If you're enthusiastic about customer service and enjoy engaging with people, we want to hear from you! Role Overview: Quest are hiring a Part-Time Customer Engagement and Support Representative to join our clients team. Your role will be toconnect with existing and prospective customers who have recently received an order confirmation or lead generation from the company. Youll confirm details, provide … friendly support, encourage customer satisfaction, and help drive sales including upselling additional services and promoting long-term customer loyalty. What Youll Do: ? Call customers whove received order confirmation letters to confirm details and gain their agreement to proceed ? Act as a helpful point of contact to support smooth onboarding and answer any immediate queries ? Promote customer retention More ❯

Service Delivery Performance Specialists page is loaded Service Delivery Performance Specialists Apply locations Cambridge time type Full time posted on Posted Yesterday job requisition id 555123 Job Title Service Delivery Performance Specialists Job Description Service Delivery Performance Specialist In this role you You are responsible for driving service delivery excellence by enhancing operational performance, productivity … continuous improvement, root cause analysis, and solution delivery-working independently with limited supervision. This includes optimizing systems, processes, and cross-functional teams that support customer service and solutions delivery, ensuring the efficient and effective execution of services and outcomes. Your role: Analyze Operational Performance Conducts thorough analysis and creates insightful reports comparing actual service delivery outcomes against … functional project teams to collect install base data necessary to meet quality and regulatory (Q&R) standards and fulfill data requirements for licensed software and hardware assets under managed service contracts. Support Strategic Improvement Initiatives Acts as a key contributor in continuous improvement programs by delivering data-driven insights, tracking service delivery trends, and enabling informed decision-making More ❯

Field Service Engineer Hertford region c£40k neg dep exp + up to £7500 call out allowance + vehicle/allowances + generous bonus + exceptional benefits package Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. … As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customer service and satisfaction in the Installation, Service, Repair and Technical Support of a range … of automated laboratory equipment associated with Clinical and Industrial markets in the Hertford region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through More ❯

time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customer service by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customer service standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯

and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA s and customer satisfaction Accurately capture and record data in line with client expectations Help solve operational problems quickly and … efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the attached … job profile, specific to site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures More ❯

customers and handle technical queries in line with Littlefish standards and SLAs. Complete technical projects: Handle specific projects including deployments, installs, moves, adds, and changes as designated by the Service Management Team. Ensure effective resource management: Forecast and identify required resources within Operations proactively. Champion a customer-centric approach: Handle all interactions with empathy, professionalism, and a focus … on delivering outstanding customer experiences. Build and maintain relationships: Develop strong relationships with key customer stakeholders to understand their needs and ensure satisfaction. Set and manage SMART objectives: Provide line management to direct reports, including personal and career development. Maintain qualifications and skills: Engage in continuous training and development to keep skills up to date. Focus on customer service: Proven track record of delivering exceptional customer service and building strong relationships. Foster accountability: Promote a culture where team members take ownership of their tasks. Instil a sense of urgency: Prioritize tasks effectively to meet customer needs and resolve issues promptly. Identify process improvements: Seek opportunities for efficiency and implement best practices. Collaborate effectively More ❯

Field Service Engineer, Laboratory Diagnostic Systems Basic Salary £50,000 Company Car 10% Bonus Healthcare Pension Full Product Training The Role - Field Service Engineer, Laboratory Diagnostic Systems Following expansion, they seek to recruit a technically motivated and customer focused Field Service Engineer responsible for: The service and breakdown repair on a wide range of sophisticated … medical and laboratory diagnostics systems utilised within pathology departments, NHS laboratories and clinical chemistry environments Visiting customer sites and providing customers with valuable solutions for troubleshooting Liaising with a whole host of external customer contacts, including laboratory managers and laboratory technicians from within the NHS and a range of private independent scientific organisations and laboratories Your Background - Field … Service Engineer, Laboratory Diagnostic Systems To succeed in this exciting role, you must be able to demonstrate: A competent background as a field service engineer or technical support engineer with extensive experience working on high value capital equipment and a qualification in electronics You may have experience of working on diagnostic systems, medical devices, laboratory systems, scientific equipment More ❯

Salary : £25K – £30K per annum, DOE + Excellent Benefits! Contract : Full time, permanent Benefits: 20 days holiday plus bank holidays, Bupa Cash plan with EAP support after 1 month service, 4% Pension contribution (matched by employee), Stock options after 1 years’ service, Private Health Insurance after 2 years’ service Chalkline are a Microsoft Solutions Partner in Modern … Work & Infrastructure Azure with an Advanced Specialisation in Azure Virtual Desktop. We are heavily customer & employee focussed and are dedicated to providing the best client experience and enjoying the journey. We will help you further your career and develop your skills through experience and training. We have extremely high standards in everything we do and place importance on continued … technical development achieved through Microsoft accreditations. 1st Line Technical Support Analyst – About the role: You will be working directly with our clients on our Service Desk, handling inbound tickets and calls, and providing excellent customer service to our valued clients. We have a lot of proactive alerts, so some of your time will also be spent looking More ❯

Looking for a role where every customer interaction matters? Ready to be the bridge between cutting-edge technology solutions and exceptional customer experiences? Pre-Sales Coordinator now required! Join a dynamic technology company as a Pre-Sales Coordinator, where you'll play a pivotal role in supporting their sales team and channel partners across the EMEA region. This … is your opportunity to be at the heart of the customer journey, ensuring every interaction exceeds expectations from the very first point of contact. What You'll Be Doing: Supporting sales and business development teams to deliver outstanding customer experiences throughout the entire operations cycle Managing pre-sales administration including sales orders, proforma invoices, and all related documentation … Coordinating with account management teams on customer quotations and proposals Handling complex logistics including dangerous goods dispatch and export regulations Managing pending orders, monitoring stock availability and keeping customers informed Working closely with freight forwarders and couriers to provide accurate shipping solutions Creating targeted marketing campaigns and customer communications Collaborating with internal teams including Business Development Specialists, Account More ❯

best. Sales Development Specialist £25-30k DOE (£32-35k year 1 realistic OTE) | Uncapped Commission | Mon-Fri 8:30-5 | Full Time | Hybrid working | 25 days holiday | Customer Service | Excellent Company Culture & Benefits | Friendly, Supportive Team | The Sales Development Specialist supports European sales efforts. Our client’s marketing activities generate leads — businesses looking to keep their … care to present how solutions solve real-world safety problems. There will also be some outbound lead generation also. The outcome of this process is a stream of qualified customer opportunities that transition to account owners for further relationship-building, product evaluation and sales. Duties (include but are not limited to) Present our client’s solutions, answer questions and … assess customer needs Demonstrate technology and solutions to client teams via online meetings Identify, capture and communicate the customer opportunities for the next stage of the sales process Pass qualified leads to sales Cultivate and follow up with inbound leads and contacts we met at trade shows and events Ensure CRM is up-to-date with relevant customer More ❯

Service Desk Administrator Annual Salary: £28,000 - £32,000 Location: London Job Type: Full-time We are seeking a dedicated and knowledgeable Service Desk Administrator to join our dynamic team. This role is ideal for someone who thrives in providing first-line support and excels in resolving technical issues efficiently and effectively. The successful candidate will have a … strong background in customer service and a solid understanding of MS Office. Day-to-day of the role: Manage customer queries, orders, and service calls both over the telephone and via email. Liaise daily with the field service team to ensure smooth operations. Log service calls and assign them to field-based engineers. Manage … the stock of parts for the field service team, including ordering and returns. Place orders with a range of suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order More ❯

reliable technology, connectivity and support to enable efficient and flexible working. We require a Digital Support Officer to work in our transformed Digital Support team. We are an innovative Service Desk support function working with all staff across the Trust. You will be involved in supporting our Electronic Patient Records and other clinical systems; making sure mobile phones and … to services to find out how we can proactively support them. Main duties of the job This role will require a person with a drive to provide high level customer service, good phone and live chat skills, the ability to multi-task using several clinical and non-clinical computer systems and great problem solving skills to resolve incidents … all staff for support and management of clinical systems. Will be collaborating on digital projects to improve the use of clinical applications and data quality to help support the service delivery and organisational objectives. As part of the role the post holder will also be processing orders and liaising with the Trusts IT shared service and external partners More ❯

IT Support Analyst to join its dynamic support team. Youll provide 1st and 2nd line support to both customers and internal users, helping resolve technical issues and maintain high service standards. Full training and career development provided. Key Responsibilities Deliver exceptional technical support and customer service Log, track, and resolve incoming support requests Troubleshoot product and IT … issues, escalating when necessary Work collaboratively with cross-functional teams Support internal users with general IT issues What youll need: Experience in IT support or customer service Degree-level education or equivalent practical experience Strong communication and problem-solving skills Solid general IT knowledge; familiarity with tools like Active Directory, PowerShell, HubSpot, or Microsoft 365 is a plus More ❯

Field Service Engineer The work is based on the customers sites and involves driving to various sites daily to perform the replacement and swap out of customer retail IT devices. Complete Technical Solutions are market leaders in the provision of managed IT services to the retail and hospitality sectors. We thrive on delivering customer satisfaction providing them … Typically calls will be scheduled between 08.30 and 17.30. A clean driving licence is essential for this role as it does require significant driving. Your Duties as a Field Service Engineer include: Provide on-site swap out services ensuring adherence to Customer contract commitments. Provide a professional approach to all Complete Technical Solutions customers and adhering to all … as required by the business Ensure that use of the Company call management system, via Web or mobile access is utilised correctly All paperwork to be completed exactly to customer requirements. Ensure that you follow all the documentation and procedures to fulfil the role at all times. Support colleagues where necessary at Head Office and in the field ensuring More ❯

diary systems for quick staff access. Prepare client valuations for annual reviews and invoice for additional services outside the standard package. Process servicing tasks in line with the Client Service Agreement, including invoicing for extra requests. Ensure timely and accurate processing of work to meet client service standards and targets. Build and maintain relationships with clients, consultants, and … third parties. Participate in project work to support team goals. Assist colleagues as needed to distribute workloads and achieve team objectives. Experience and Qualifications: Previous administration and customer service experience is essential. Telephone-based customer service experience is beneficial. Financial Services experience is preferred, especially in life and pensions sectors. Relevant qualifications or willingness to study More ❯

About Us At Anglian we’re a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a 1st Line Support Technician to join our … issues efficiently and effectively. This is a fantastic opportunity for someone with a passion for technology to expand their experience in front line IT Services. Key Responsibilities Delivering exceptional customer service by promptly assisting with any queries or concerns, using phone or e-ticket, logging tickets via Heat software Log faults with 3rd party maintainers, following up and … level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. As required, assist the build of IS Devices to an agreed standard, laptop, desktops and mobiles. What We’re Looking For Excellent communication More ❯

About Us At Anglian we're a leading home improvement company committed to providing high-quality products and exceptional service. Our success is built on innovation, dedication, and a customer-first approach. Join us to make a real impact in an exciting and fast-paced industry. The Role We are seeking a 1st Line Support Technician to join our … issues efficiently and effectively. This is a fantastic opportunity for someone with a passion for technology to expand their experience in front line IT Services. Key Responsibilities Delivering exceptional customer service by promptly assisting with any queries or concerns, using phone or e-ticket, logging tickets via Heat software Log faults with 3rd party maintainers, following up and … level for fault tickets not resolved by the First Line Support Team. Arrange distribution of any inventory items which need to be dispatched from the IS Department Deliver 'best customer service' to all company staff. As required, assist the build of IS Devices to an agreed standard, laptop, desktops and mobiles. What We're Looking For Excellent communication More ❯

in the hire and sale of plant and powered access equipment for mechanical, electrical, HVAC, and fire protection industries. Over 40 years of industry expertise with a commitment to customer service excellence. Operating from 4 strategic locations across the UK. Focused on constant fleet investment and providing top-tier service. Key responsibilities of the Powered Access Engineer: Service and repair powered access equipment, including cherry pickers, scissor lifts, boom lifts, and MEWPs. Complete all administration tasks accurately and on time. Ensure a high standard of customer service, maintaining a positive attitude under pressure. Adhere to company Health and Safety standards at all times. To be successful in this Powered Access Engineer role, you may have … worked as a Powered Access Technician, Access Equipment Engineer, MEWP Technician, Plant Mechanic, Service Engineer, Mobile Access Engineer, Hydraulic Engineer, Cherry Picker Technician, Workshop Engineer, or Field Service Engineer. Ready to join a thriving team and grow your career? Apply today and become a valued Powered Access Engineer More ❯

Field Service Engineer Our client, leading inspection machinery manufacturers, are seeking to add a competent, versatile Engineer to their Field Service team. Field Service Engineer - duties This broad and varied service role includes carrying out repairs, commissioning, calibration and upgrades of equipment at customer sites as well as providing remote technical support via phone and … email plus other related duties. Field Service Emgineer - requirements The position requires an Electrical/Electronics qualification (ONC minimum), ideally with experience in a field-based role. Well-developed customer service and communication skills are essential attributes along with an organised approach to working, the ability to problem solve and a full, current driving license. PLC programming … knowledge and an appreciation of PC hardware are advantageous. Field Service Engineer - salary Basic salary £35,000 - £38,000 OTE to £60,000 including bonus and overtime. More ❯