1 to 25 of 83 Permanent Customer Service Jobs in the East of England

dont just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt … complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, were looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership ...

their field, and they're looking for a temp to come in and support the team with some basic administration, order processing and customer service for the coming weeks/months. We are looking for someone with previous administration experience and ideally, someone that doesn't mind working … going to be looked at and will be paying a salary of 30k minimum plus attractive benefits and bonusses. Duties: Order processing General administration Customer service support - Calls and mainly emails/tickets Candidate Requirements: SAP experience is a must have. Previous Order Processing, Administration or Customer ...

their field, and they're looking for a temp to come in and support the team with some basic administration, order processing and customer service for the coming weeks/months. We are looking for someone with previous administration experience and ideally, someone that doesn't mind working … going to be looked at and will be paying a salary of £30k minimum plus attractive benefits and bonusses. Duties: Order processing General administration Customer service support - Calls and mainly emails/tickets Candidate Requirements: SAP experience is a must have. Previous Order Processing, Administration or Customer ...

line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point … assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help ...

platforms within the London Market Insurance sector, developing a strong foundation for a successful IT career. This role is a mix between technical and customer service supporting an Insurance Claims platform. Excellent communication skills are essential, as you’ll be liaising directly with clients to deliver an outstanding … customer service experience while supporting key technology platforms. Key Responsibilities Provide first-line application support by responding promptly and professionally to user queries via phone, email, and ITSM tool, ensuring all issues are tracked through to resolution within agreed SLAs. Troubleshoot a broad range of issues, from password ...

Solutions is a market leader in delivering managed IT services to major retail and hospitality brands across the UK. We pride ourselves on excellent service, technical expertise and a customer-first approach — and thanks to continued growth, we're expanding our Field Service team. … reliable, customer-focused, and enjoy a role that keeps you on the move, this could be the perfect opportunity for you. The Role As a Field Service Engineer (EPOS) , you'll be working on customer sites, travelling daily to complete swap-outs, installations, repairs, and general service ...

deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Job Purpose: The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across … organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching ...

client are currently experiencing a increase in business, and are looking to expand their team, so are currently in the market for another Service Contracts Administrator. This is a fully office-based role however once you have completed probation there is opportunity for hybrid working. The core hours … along with an attractive package of company perks including a substantial company pension, and private health insurance. Duties: Prepare, review, administer, track and manage service contract proposals and renewals. Administer and manage existing service agreements with customers. Execute the delivery of high-quality service contracts administration & management ...

options available (3 days in office, 2 days WFH) Salary: £30,000 - £33,000 dependent on experience Job Reference: 35968 Polytec are seeking a Customer Support Coordinator to join our Cambridge based client, a global leader in luxury audio technology. The successful candidate will deliver high-quality technical … customer support to distributors, dealers, and end users worldwide. This role combines hands-on technical troubleshooting with professional customer communication, supporting a premium brand whose products are installed in high-value residential environments globally. Responsibilities * Support, guide and train Level 1 and Level 2 Call Centre Agents ...

Macclesfield ! As a key member of the global account team, the Senior IDM Program Coordinator plays a critical role in delivering high-quality, attentive service for Identity Management (IDM) services and providing Vendor Management System (VMS) related support for KellyOCG’s global strategic MSP client. This customer-focused … role will ensure smooth operations for end users worldwide by managing both technical and user-related queries with strong attention to detail, maintaining excellent service standards. Working in a fast-paced and dynamic environment, the Senior IDM Program Coordinator is responsible for troubleshooting complex issues, guiding stakeholders through system ...

environments where no two days are the same? If so, we want to hear from you! We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your … precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover Delivering exceptional customer service to colleagues and external partners alike Contributing to team meetings and continuous improvement initiatives Sharing knowledge and best practices to help the whole ...

Service Desk Advisor Location: Welwyn Garden CitySalary: £24,000 + bonus (£2,000–£2,500 per annum)Job Type: Permanent, Full Time (37.5 hours, Monday to Friday, office based) Service Desk Advisor – About our client: Our client is a well-established and growing organisation based in Welwyn Garden … City, providing specialist services to a broad customer base. They are known for investing in their people, offering long-term career stability, strong benefits, and a supportive team environment. Service Desk Advisor – Details: Fully office-based role in Welwyn Garden City Flexible start and finish times Benefits: competitive ...

Line Support Engineer - MSP My client is a growing Managed Service Provider looking for a proactive 1st Line Support Engineer to join their technical support team, providing high-quality IT support to a diverse client base. Responsibilities: Acting as the first point of contact for IT support via phone …/3rd line engineers with clear documentation Maintaining accurate ticket notes and technical documentation Supporting remote and on-site clients when required Delivering excellent customer service and building strong client relationships Key Skills & Experience: Previous experience in a 1st Line/Service Desk role (MSP experience preferred ...

recruit someone as a Graduate Operations & Technical Support Coordinator, you will support the day-to-day running of the office and the delivery of customer services. The role blends administration, customer service, supplier coordination, and hands-on technical support. Key Responsibilities: Administration & Office Operations Maintain a tidy … professional office environment Ensure office supplies and equipment are stocked and functioning Customer Support & Service Coordination Log and manage customer requests, ensuring they reach the correct department Handle domain-related tasks including Nominet and OpenSRS administration Assist with basic customer onboarding and service changes Supplier ...

both parties Committed to staff development and training As a Helpdesk professional we are looking for someone with an excellent telephone manner and great customer service skills. The ideal candidate will have a strong technical background ideally having worked in an IT Helpdesk type role. We can also … consider a recent IT or Computer Graduate that is technically minded and has some customer service skills. Job Purpose: Offer telephone support and provide excellent, consistent and professional levels of service to their customers and all aspects of the business Main Responsibilities: General administration, including:- Understanding ...

towards industry training courses if desired Are you the right person for the job? 3+ years' experience in IT support 3+ years' experience in customer service Level 3 or 4 IT qualification (or equivalent) Strong understanding of Windows PC and Server hardware/software Networking knowledge, including DHCP … L2TP, OpenVPN, Site2Site) Experience with Microsoft 365, Azure, Entra, SharePoint, Veeam Backup, and Unifi Knowledge of Active Directory and RMM software Excellent customer service, communication, problem-solving, and organisational skills Positive, helpful attitude and keen interest in IT support Full UK driving license What will your role look ...

Line Support Engineer looking to build on their technical skills, gain exposure to a broad technology stack, and work in a fast-paced, customer-focused environment. You’ll play a key role in delivering high-quality IT support to end users, working across both on-site and remote issues … manage, and resolve support tickets efficiently, ensuring SLAs are met Escalate complex issues to senior engineers or 3rd line support when required Deliver excellent customer service, communicating technical information clearly to non-technical users Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops ...

energy accounts (retaining key accounts) & to expand business opportunities across the current client base, alongside seeking repeat business deals by delivering high end & efficient customer service to all clients. This green energy sector role is a fantastic opportunity for a sales professional (BDM, KAM, NAM, Sales Executive, Sales … sales management. Managing the complete sales process from initial lead generation to contract negotiation & agreed sale Cross-Functional Collaboration. Collaborate closely with marketing, customer accounts & the wider operational teams Industry networking & representation. Networking events, exhibitions etc. Develop & deliver a business sales strategy that is focused on sustainable growth & exceptional ...

technology platforms within the London Market Insurance sector, gaining valuable experience to build a successful IT career. This role combines technical problem-solving with customer service, supporting an insurance claims platform and delivering exceptional user experiences. Key Responsibilities Provide first-line application support via phone, email, and ITSM … SLAs. Troubleshoot a wide range of issues, from password resets and system guidance to more complex queries, including API-related problems. Triage and prioritise service requests and incidents, balancing routine tasks with advanced application queries. Support onboarding activities, including account setup and access permissions. Deliver excellent customer service ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...