1 of 1 Permanent Customer Support Executive Jobs in the East of England

Customer Support Executive Location: Hatfield Job Type: Full-time My client is looking for a Customer Support Executive to join their dynamic Customer Support team, where you will play a crucial role in providing first-class technical support to their customers. This position is ideal for someone passionate about enhancing customer experience and maintaining the high reputation of our company. Day-to-day of the role: Log and respond to all end-user and distributor support inquiries, ensuring all communications are recorded accurately. Follow all support cases through to completion, providing regular updates to customers or distributors and escalating to a complaint if necessary. Issue RMA numbers as … required, following all remote fault diagnosis options explored. Assist the credit control team by working with end users that require after-sales support but have overdue balances. Maintain Customer related Master logs and ensure all cases are processed within the appropriate timeframe across internal/external/distributor Support teams. Log, investigate and report on all customer More ❯