About the role We’re looking for a friendly, motivated and technically capable IT Support Technician to join our growing IT team. This is a great opportunity for someone with helpdesk or support experience who’s eager to get involved in systems administration, server management and cloud technologies. You’ll be providing day-to-day technical support … Active Directory, Office 365 administration and other infrastructure projects as part of your development. This is a permanent role, ideal for someone who wants to build a long-term IT career in a busy but supportive environment. Reports to: IT Manager Key duties and responsibilities End-User Support Act as the first point of contact for IT … to automate repetitive tasks. Site Visits and Remote Support Provide on-site support at our care homes when issues can’t be resolved remotely. Help with physical setup of IT equipment (e.g. printers, routers, cabling) as required. Skills and attributes 1+ year experience in an IT support/helpdesk role (or relevant IT qualification) Solid knowledge of More ❯
IT Support Technician (First Line Support) Norwich Up to £25,000 per annum 37.5 hours per week, Monday to Friday Are you a tech-savvy problem solver with a passion for helping others? We're looking for an enthusiastic IT Support Technician to join our dynamic team in Norwich. If you have a 'can do' attitude … and enjoy tackling technical challenges, this could be the perfect role for you! REED Technology are working with a client who require an IT Support Technician, you'll be the first point of contact for end-users, providing top-notch technical support via phone, email, and in-person. You'll troubleshoot hardware, software, and network issues, ensuring our … IT systems run smoothly. Your responsibilities will include: Resolving technical issues and providing excellent customer service. Installing, configuring, and maintaining computer systems and peripherals. Performing regular system maintenance and updates. Assisting with the setup and deployment of new equipment. Keeping accurate records of support requests and resolutions. Collaborating with the IT team to solve complex problems. Ensuring compliance More ❯
Norwich, Norfolk, United Kingdom Hybrid / WFH Options
Cooper Lomaz Recruitment Ltd
Job Title: IT Support Technician Location: Norwich (Hybrid Working) Salary: £25,000 per annum Cooper Lomaz is working with a growing organisation in Norwich to recruit an IT Support Technician. This is a fantastic opportunity for someone looking to progress their career by moving from general IT support into a more software- and application-focused support … environment. Role Overview: As an IT Support Technician, you'll be a key point of contact for customers, providing high-quality support for bespoke software applications. You'll work closely with clients to resolve technical issues, track faults using a ticketing system, and ensure all support queries are handled efficiently and professionally. Key Responsibilities: Provide front-line support … Office 365 and associated desktop applications Assist in maintaining internal documentation and user guides Skills & Experience: Excellent customer service and communication skills Proven experience in 1st/2nd line IT support roles Experience supporting Office 365 and using CRM/ticketing systems Strong troubleshooting abilities with a proactive approach Ability to prioritise tasks and manage time effectively Strong relationship More ❯
Join a leading telecommunications company as an IT Support Technician ! Perfect for IT students or recent graduates, this entry-level role offers hands-on experience in desktop hardware setup and support across customer sites. Gain valuable exposure to real-world IT environments while building your technical and customer service skills. Job Overview: As an IT Support Technician , where you'll be responsible for setting up desktop hardware and peripherals as part of IT roll-out projects. This role involves on-site work, basic technical tasks, and excellent customer service, making it perfect for someone who enjoys practical, structured work in dynamic environments. Contract Rate: £19,266 per annum (will be revised … ServiceNow. Follow scripts and procedures to ensure consistent service delivery. Provide excellent customer service and communicate effectively with end users. Key Requirements Previous exposure to desktop support roles or IT environment. Strong organisational skills and ability to follow procedures accurately Comfortable working under pressure and meeting tight deadlines Effective communication, literacy, and numeracy skills Awareness of health and safety More ❯
the role. A brand new position has been created due to a very exciting time within this wonderful Charity. You will be joining the Head of IT as one of his first new recruits to a newly formed IT Department, these guys have been around doing their awesome work for almost 100 years, and have recently gone through … a period of growth and restructuring which sees them moving into new offices and starting to move their IT support back in house. This will be a busy, varied, and interesting role, supporting approx. 150 users across 4 sites, although most people are based at HQ, some occasional travel to other sites may be required. Troubleshoot a wide range … of IT issues Identify trends and monitor event logs Manage helpdesk and asset management system Support project work Support the Head of IT in maintaining the network and replacing hardware A note to say due to their location you will need a car for this one. why you should apply. This is a broad role where you will More ❯
IT Support Technician – Norwich Contract Personnel are looking for an experienced IT Support Technician for well-known client based in Norwich. How does the day-to-day look? Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware, software, and network issues. Install, configure, and maintain computer systems and peripherals. … Perform regular system maintenance and updates. Assist with the setup and deployment of new equipment. Maintain accurate records of support requests and resolutions. Collaborate with other IT team members to address complex issues. Ensure compliance with IT policies and procedures. Perform administration tasks within multiple software products. You will have: Experience in troubleshooting software within a Windows desktop … environment Ability to diagnose and resolve IT hardware technical issues Solid understanding of Local Area Networking (LAN) Previous experience in IT help desk service Good knowledge of printers and multifunction devices Ability to transport IT equipment using own transport CompTIA A+ and N+ certified (Desired but not essential) Ability to communicate clearly and professionally Strong team member More ❯
