1 to 25 of 36 Permanent ITIL Jobs in the East of England

Excellent Team Working & Customer Service Skills Proven Communication, Analytical & Problem-Solving Skills to Resolve Issues & Maximise Benefit of IT Services Exposure to ITIL Processes & Formal Change Management Experience Working within a Mergeror Integration Programme ...

centres). Experience in multi-vendor or outsourced delivery environments. Proficiency supporting enterprise applications including Microsoft 365. Excellent stakeholder management and communication skills. Strong ITIL and SIAM expertise. Experience across incident, problem, and change management. Comfort with budget oversight and cost allocation. High-quality documentation and reporting skills. Desirable: Experience ...

reporting skills. Microsoft certifications (e.g., MS-102, MD-102, SC-200, SC-200) are a plus. Experience with scripting (PowerShell) for automation. Familiarity with ITIL practices or helpdesk systems. *By submitting your CV, you are agreeing to the Terms and Conditions as stated on our website and consenting ...

client network environments Build key relationships with key technical contacts at client sites and third parties Key Skills Qualifications such as MCSA, AZs & ITIL would be highly beneficial towards your application Strong knowledge of Windows OS, 10 & 11 Strong demonstratable experience of Azure & Intune Excellent PC problem solving skills Proven ...

diagnostic capability with proven ability to achieve first-time fix. Solid understanding of Windows, Microsoft enterprise tooling, networking basics, and device troubleshooting. Familiarity with ITIL processes. Excellent communication and stakeholder-management skills. Desirable Skills Experience working in a secure or SIEM-monitored environment. Exposure to resolver group structures and cross ...

Security ticket queue, taking ownership of tickets that are assigned to the Security team and managing through to resolution in line with ITIL, meeting SLA's and working with the IT team(s) as necessary. Company benefits: 30 Days annual leave plus 1 day, 2 weeks either side of your ...

other existing solutions requiring revisions An understanding of Incident management, problem management, change management, release management and configuration management as it relates to ITIL Experience working within a hybrid Agile/Scrum/Waterfall framework Experience in the Systems Development Life Cycle processing including requirements analysis and systems design. ...

Checkpoint, Juniper) Experience with load balancers and authentication technologies Proven problem-solving skills and ability to work under pressure Excellent communication and organisational skills ITIL process knowledge and experience in a NOC or multi-customer environment ...

user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused ...

designing scalable applications for millions of users. Strong understanding of architecture frameworks (TOGAF), modelling languages (UML/ArchiMate/BPMN), and IT service delivery (ITIL). Experience with Agile, SAFe, Prince2, or PMP methodologies. Skilled in analysis, problem-solving, and effective communication across multi-tiered teams. 5–7 years ...

management best practice. Competence in risk management, financial control, budget/schedule management, and supplier management. APM PMQ or PRINCE2 Practitioner (minimum expected). ITIL Foundation 35+ years relevant project management experience. Willing to obtain Security Clearance (SC) (Minimum) and Developed Vetting (DV). Desirable Experience working within Defence ...

maintain system stability and performance. Additionally, you will plan, coordinate, and implement infrastructure changes in line with client expectations and in accordance with established ITIL change management processes. Working closely with stakeholders, you will assess user requirements and translate them into accurate, cost-effective technical specifications that support operational objectives. ...

client infrastructure, including incident and request management Perform server administration across supported environments Plan and implement changes in line with agreed processes, including ITIL change management Assess user requirements and translate them into cost-effective technical solutions Install, configure, and test operating systems and associated software in collaboration with application ...

regulated manufacturing environments Strong understanding of EBR, shop-floor processes, and MES integrations Experience supporting SaaS/platform-based MES solutions Strong understanding of ITIL-based incident, problem, and change management Experience working with EU manufacturing sites and QA teams Desirable Skills/Knowledge/Experience Experience in pharma ...

technical teams. Exposure to and understanding of key technical elements including Linux, VMware, Monitoring (Check MK), Databases (MongoDB), Vulnerability management. Working knowledge of ITIL processes and modern infrastructure management practices. It would be great if you had: Experience with Automation for patching, compliance and configuration drift mediation. Technical qualifications ...

environments. Strong communication skills to provide efficient user support and liaising with vendors. Knowledge of IT service management and governance frameworks such as ITIL to follow incident, change and request processes. Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA ...

support of client's infrastructure including Incident and request management. Server administration. Plan and undertake changes as agreed with the client (in accordance with ITIL change management process) Assess user requirements and formulate technical specifications that are cost effective and accurately meet the clients' identified needs. Install and test operating ...

support of client's infrastructure including Incident and request management. Server administration. Plan and undertake changes as agreed with the client (in accordance with ITIL change management process) Assess user requirements and formulate technical specifications that are cost effective and accurately meet the clients' identified needs. Install and test operating ...

complex B2B sales cycles Excellent communication, presentation, and consultative selling skills Self-motivated, results-driven, and accountable Desirable Knowledge of ITSM frameworks such as ITIL or SIAM Additional Information Headquartered in Finland, with a 1-week onboarding and culture immersion at HQ Global offices across London, Finland, USA, and Germany ...

Management Office, technical teams and support functions, you'll enable automation, service reporting, and continual service improvement through platform enhancements. A strong understanding of ITIL practices and experience working in a service management or IT operations environment is vital. You'll ensure the ITSM tool remains stable, secure, and aligned ...

Product Information Management, System Administration, etc. Integrations developed on Azure services Power Platform, Microsoft Azure Services (logic apps, event grid etc.) Sound understanding of ITIL support concepts Where you’ll work: Hybrid – Basildon ...

business context. Desirable: Understanding of SOX, ITGC, IT risk, and data protection, with relevant certifications (e.g. CISA, CISSP, CISM) and familiarity with frameworks like ITIL and ISF. Where you’ll work: Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most ...

external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office … services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business ...

stability, and continual improvement across foundational enterprise technologies. The successful candidate will work closely with global IT teams, service providers, and internal stakeholders, applying ITIL and SIAM principles to ensure seamless, scalable, and value-driven service delivery. Key Responsibilities: Managing user access, shared drive permissions, and data security Overseeing lifecycle … managing IT services in a multi-vendor, outsourced environment Strong experience supporting Microsoft O365 Excellent stakeholder management and relationship-building skills Practical experience with ITIL and SIAM methodologies Solid understanding of incident, problem, and change management Experience managing budgets and cost allocation Business-focused, service-driven mindset Familiarity with back ...

role. Person Specification Education & Qualification Essential NVQ3 or A-Level Education or equivalent experience Willingness to work towards further IT qualifications (ITIL, MCP CompTIA) Desirable Microsoft Professional Qualification (MCP, MCSA or Similar) Professional Membership (e.g. BCS) Additional Professional Qualification (e.g. Citrix, Cisco, VMware etc) ITIL Foundation Experience & Knowledge Essential Basic … Word Experience in Customer Service Desirable Experience managing customer expectations and service deadline Experience working within an ICT environment that operates under the ITIL Service Management framework. Skills & Abilities Essential Excellent communication skills in particular verbal on the telephone and face to face. Good interpersonal skills and the ability ...