9 of 9 Permanent Incident Management Jobs in the East of England

key supplier of services. As a Cyber Security Professional, you will therefore be expected to provide support in this area, working with confidence and initiative and applying excellent self management in order to promote successful outcomes. What you'll be doing 1. We need you to be a cyber incident decision maker, responsible for ensuring that mitigation controls … and incident response are appropriate 2. Providing security advice and remediation to Lines of Business within BT and external customers 3. Completing and owning integration testing on new products and services, producing all relevant supporting documentation 4. Positively supporting team leader and line manager 5. Ensuring full awareness of the need to safeguard sensitive customer information at all times … so that customers perceive BT to be a trustworthy organisation Essential Skills Troubleshooting Escalation Management Change Management Stakeholder Management Incident Management What we would like to see on your CV 1. External professional certification in security related discipline e.g. Fortinet NSE 4, Cisco CCNP, Checkpoint CCSE, Palo Alto etc. 2. Knowledge and understanding of TCP More ❯

security events and incidents. Other tasks involve BAU security tasks, supporting cyber security projects and assisting with regulatory compliance. Daily tasks will involve the following: * Endpoint monitoring and analysis. * Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and forensics … research. * Understanding/differentiation of intrusion attempts and false positives. * Investigation tracking and threat resolution. * Vulnerability identification & mitigation/remediation. * Compose security alert notifications. * Advise incident responders & other teams on threat. * Triage security events and incidents apply containment and mitigation/remediation strategies. * Generate reports and document security incidents/events. * Proactively monitoring the performance of systems, and make … of computer forensics; legal, government and jurisprudence as they relate to cybersecurity; operating systems; and methods for intelligence gathering and sharing * Knowledge of Cloud computing, computer network defence, identity management, incident management and network security. * Significant experience within a SOC environment. * Incident response experience * Qualification/Certification in Cyber Security Desirable * IT Qualifications/Certifications such More ❯

handled efficiently and in a timely manner. Collaborate: Work closely with the IT teams to deliver outstanding service, sharing information and best practices. Handle incidents in line with the Incident Management process, keeping all parties informed with clear and accurate updates. Participate in key tasks and contribute to the smooth operation of IT services, including Request Fulfilment, Change … Requests, Major Incident Management, and proactive Problem Management. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: Manage and monitor key performance indicators (KPIs) related to the role, constantly identifying areas for improvement to exceed service expectations. Maintain high standards in documenting processes, creating clear and … concise knowledge articles to assist in service delivery. Provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with initiative, capable of More ❯

technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · Root Cause Analysis · Knowledge Sharing & Reporting · Cross-Functional Collaboration · Release Management · Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk software … e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and drive them to resolution in a timely manner. · Deep understanding and hands-on experience supporting Windows Server/Desktop environments, including Active Directory, Group Policy, and related systems. · Solid understanding of core networking protocols, such More ❯

Systems (Windows 10, Server (Apply online only)). You'll monitor and update jobs within the ITSM system, ensuring users are kept informed, and you'll adhere to established Incident Management and Request Fulfilment processes. You'll also be able to help maintain our cybersecurity footprint, making sure all areas of responsibility comply with relevant legislation. A significant … assistance for IT projects at remote sites as required. Also, you will be responsible for documentation, assisting with the creation and maintenance of Service Desk procedures and the Configuration Management Database, and updating the knowledge base with resolution information. This role offers the chance to continue your personal development through a blend of academic learning and practical experience. About … You: Essential: Educated to A-Level or HND level. Proficiency in Desktop and Server Troubleshooting, as well as Network and Firewall Troubleshooting. Experience with Patching, Upgrade Lifecycle, Active Directory Management, and Group Policy Management. Strong knowledge of Microsoft Server OS and Microsoft Desktop OS. Proven ability in Personal Time Management, Stakeholder Management, and Teamwork. Desirable: A degree More ❯

production estate from both a technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring and automation tooling. Drive automation … and continuous improvement. RESPONSIBILITIES: Proven experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack or Datadog. Experience with cloud More ❯

pre-sales engineering within a relevant sector. Experience in network technologies, and certification (NSE7, CCNA, CCNP, Network +, or similar). Experience in Cyber Security (Security Operations, Risk Mitigation, Incident Management, Vulnerability Management, or similar disciplines). Experience in Compliance and Governance (ISO (phone number removed), NIST, GDPR, Cyber Essentials, or similar frameworks). Can build and More ❯

distributed systems in the cloud Optimize web applications to ensure performance and scalability Develop automated tests to ensure business needs are met, and allow for regression testing Cloud Infrastructure Management: Contribute to infrastructure improvement initiatives. You will assist with monitoring and Optimisation of Cloud resources. Application Development: Ensure smooth deployment and integration of features. Operations and Maintenance: Resolve operational … issues and minimize downtime when needed. Respond to customer requests this may include direct contact with customers You may need to cover incident management when one of your colleagues is on leave Key Technologies : Cloud based systems, Azure & AWS Full stack Octopus Deploy VueJS, React, Angular Mobile development in Android Studio Who you will be: Passionate about software … to using automated testing platforms and unit tests to deliver readable, maintainable code. Have an great understanding of deployment technologies and concepts Have a good working knowledge of issue management, code versioning, continuous integration and deployment tools. Programming languages that we use are c# full stack, Vue JS You are comfortable with making decisions with general concepts including dependency More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯