8 of 8 Permanent Incident Management Jobs in the East of England

ensure operational teams can confidently support the live Finance platform. Contribute to hyper-care and early life support activities post-go-live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance. Manage incident triage, root cause analysis, and problem resolution … operational efficiency of the platform. Job Requirements: Essential: Experience in application support, ideally with finance platforms, OneStream in particular. Strong understanding of Service Management frameworks such as ITIL. Solid background in: Operating system management (Windows/Linux) Application troubleshooting and performance optimisation Log analysis, system monitoring, and incident ...

constantly improve our service offering. The successful candidate will also have significant experience in the ITIL methodology. They will have extensive experience in vendor management and have faced off to senior stakeholders both internally to their firm, but also externally to other corporate clients. Due to the critical national … would be a significant advantage in this role. This individual will have experience in the software development lifecycle, live support and knowledge of performance management and testing practices. Mission The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely ...

delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given … consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders ...

data and improvement plans Manage escalations and difficult conversations with clarity and confidence Build long-term client trust through consistent delivery and communication Escalation & Incident Management Take full ownership of escalations through to resolution Coordinate teams, remove blockers and maintain accountability Communicate proactively during incidents Lead post-incident … performance through coaching and accountability Confident engaging with senior client stakeholders (Director level and above) Technical Understanding Microsoft 365 and Azure Intune and endpoint management Networking and connectivity fundamentals (Unifi advantageous) Service management platforms (ConnectWise preferred) Personal Attributes Takes ownership without being asked and delivers without being chased ...

networks Essential Skills & Experience: Experience in an IT Support/Service Desk role Strong troubleshooting and problem-solving skills Experience with ticketing systems and incident management Ability to communicate technical issues clearly to non-technical users Experience supporting Windows environments and end-user devices Desirable Skills: Knowledge … administration Familiarity with Windows 10/11, iOS, Android Basic network troubleshooting skills Exposure to Windows Server, VMware, or Nutanix Strong organisational and time management abilities ...

systems can target the OpenStack platform. Build and lead a high-performing engineering organization. Using a product approach, establish SLOs, operational excellence standards, and incident management practices. Drive automation, infrastructure as code, and platform reliability engineering. Engage with the OpenStack upstream community, including driving contributions from Arm. Handle … vendor relationships and influence roadmap alignment. Provide executive-level reporting on capacity, performance, cost, and risk. Required Skills and Experience: Extensive experience in product management, infrastructure, cloud, or HPC environments. Demonstrated success in building a culture of accountability, engineering excellence, and continuous improvement in senior technical teams. Experience leading ...

engineering standards for quality and reliability in customer-facing systems. Non-functional Practice: Own non-functional excellence for enterprise customers: performance, reliability, observability, and incident management. Champion security best practices (e.g., vulnerability management, data protection, RBAC, audit logging) and ensure changes support SLAs/SLOs appropriate for SaaS … software design principles and design patterns; able to justify trade-offs. Familiarity with cloud environments (e.g., AWS, Azure) and modern deployment pipelines, monitoring and incident response. Strong security mindset: application security best practices and experience mitigating vulnerabilities, secure coding techniques. Experience designing and building Data Pipelines/ETL systems. ...

ensuring alignment with enterprise risk and cyber security. Develop and implement Physical Security strategy, policies, and standards, including zoning, access control, CCTV, PSOC, and incident management. Define and maintain Physical Security architecture, secure-by-design reviews, and strategic access control to reduce insider and unauthorized access risk. Lead site … assessments using a tiered model, establish PSOC operating model, incident response playbooks, and integrate physical incident response with cyber and crisis management. Manage Physical Security technology strategy, vendor relationships, gap analysis, and executive reporting on the organization’s physical risk posture. Requirements: Proven expertise in strategic and operational ...