1 to 25 of 54 Permanent Incident Management Jobs in the East of England

Salary100000 - 110000LocationLondon, UKContractPermanentIndustryTransformation & Change ManagementContactDamian ShawDamian. Shaw@oliverjames.com Senior Manager/Associate Director – Cyber Incident Response Advisory & Incident ManagementThis is a senior opportunity within a leading Cyber Risk & Security practice, working with major organisations to strengthen their ability to prepare for, manage and recover from complex cyber incidents. … role sits across both proactive cyber incident response advisory and live incident management, helping clients improve resilience while supporting them through high-impact security events. You will work closely with senior stakeholders and C-suite leaders, advising on cyber incident preparedness, crisis and incident management ...

About the role As a Cyber Incident Manager at Tesco, you will lead the coordinated response to cyber incidents, protecting the integrity of the retail ecosystem that serves millions of customers every day. Acting as a central orchestrator, you will ensure swift, structured, and effective incident resolution, minimising … lifecycle. You will operate at the intersection of technology, business impact, and customer outcomes, championing innovation and resilience. You will be responsible for Lead Incident Orchestration: Direct end-to-end cyber incident management activities, coordinating cross-functional technical teams to ensure rapid containment, eradication, and recovery. Drive ...

join its IT department. Reporting directly to the Head of IT , this role offers the opportunity to lead on infrastructure design, service improvement, major incident management and the delivery of strategic technology projects across a complex and evolving environment. This is an ideal position for a senior technical … secure, resilient and high-performing IT services. The Role As Systems Engineer, you will act as a senior technical authority responsible for the design, management and continual improvement of critical infrastructure platforms, network services and enterprise applications. You will take ownership of key systems, provide third-line support ...

continuous improvement of the Bango Platform end-to-end — from the infrastructure and pipelines that build and deploy it, to the observability and incident response that keep it running to agreed service levels. You combine three things that have historically sat in separate teams: platform and cloud infrastructure engineering … automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. You design, build and operate the automation, observability and platform capabilities that other engineering teams rely on, and you are equally comfortable diagnosing a live incident as you are designing ...

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll do Acting as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response ...

enhance industry compliance. As a Technology Risk and Controls Lead within our Cloud Foundational Services Function, you will be passionate about operational risk management and control solutions for computing environments. You will partner with one or more disciplines, lines of business, regions and locations to respond to evolving business … Technology, Risk & Controls Portfolio Lead and will be responsible for a small team. Lead the strategic development and implementation of technology risk management in a dynamic, evolving tech landscape. Cloud Technology Risk & Controls Lead (Executive Director) who helps teams run cloud services safely and reliably. You'll work with ...

play a critical role in ensuring continuity, stability, and quality of service for all customer installations. This role will provide front‐line technical support, incident management, software maintenance coordination, and proactive system monitoring for Ubisense real‐time location and smart factory systems deployed at major customers. The Support … critical systems (automotive manufacturing experience is a plus). Previous roles in support, NOC, field service, IT operations, or application support. Exposure to change management, incident management, or ITIL practices. Working Conditions Office based providing remote support during operational hours and service windows (coverage varies by customer ...

support the systems that guests, owners and colleagues rely on every day. From CI/CD pipelines and observability through to database reliability, incident management and disaster recovery, this role touches every layer of our stack. This is also a great time to join. AI-assisted and agentic … business controls are in place, including supporting accreditation processes Proactively identify performance, scalability and load improvements that reduce response times Define our approach to incident management, including runbooks and response practices Ensure disaster recovery documentation, controls and training are in place and ready when needed Shape our release ...

Group Information Services team at Computacenter, this is an excellent opportunity to join a thriving team, you'll report to the Head of Services Management Systems and have the autonomy to really make this role your own! You will be part of a team of functional consultants focused … highlight reports, exceptions reports and risk & issue logs when required. What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application ...

Bango Platform. You hold everything expected of a Site Reliability Engineer — owning reliability end-to-end across the infrastructure, delivery pipelines, observability and incident response that keep the platform running to agreed service levels — but at greater scope, complexity and influence, and you take responsibility for lifting the capability … that have historically sat in separate teams: platform and cloud infrastructure engineering, automation and delivery pipeline ownership, and proactive/reactive reliability engineering including incident response and customer impact management. What sets the senior role apart is not simply doing this work to a higher standard, but becoming ...

Assurance Officer is responsible for ensuring that GSA implements and maintains all mandatory information and cyber‐security controls required under the client Information Security Management Plan (ISMP), associated security documentation and governance agreements with parent companies. The role provides assurance across corporate and project systems, oversees integration with client … security operations, ensures subcontractor compliance, and leads the development and operation of a robust Information Security Management System (ISMS) aligned to ISO/IEC 27001. You will act as the central authority for information security governance, incident management and continuous improvement across the organisation. What ...

building estate that supports critical scientific, technical and operational activities. This is a unique opportunity to take ownership of fire safety, physical security and incident management arrangements across a diverse and challenging environment where operational excellence, compliance and risk management are paramount. Your new role As Facilities … alarm systems, CCTV, access control, intruder detection, emergency response arrangements and business continuity activities. This is a role that combines hands-on operational management with strategic influence, offering the opportunity to make a tangible impact on safety, resilience and business continuity across a large estate. Key Responsibilities Lead ...

point of contact for Digital Service's customers and providing first level Digital Support. The role will include: Telephone Call and Live Chat Handling Incident Management Service Request Management Problem Management Knowledge Management Service Asset and Configuration Management First Level remote support Providing excellent ...

card processing platform and its integrations Serve as the primary senior technical contact for client, handling complex queries, escalations, and design discussions Lead major incident management, including deep‐dive diagnostics, cross‐team coordination, and root‐cause analysis. Provide hands‐on support for critical production issues across online … analysis, and data troubleshooting) Proven experience designing and supporting API‐based and event‐driven integrations with mainframe systems Strong background in production support, complex incident management, and root‐cause analysis in 24×7 environments Ability to balance architectural ownership with hands‐on execution when required Fluent Italian ...

largest banking organisations. This is a high-profile leadership role with accountability for multiple data centres, critical engineering infrastructure, operational performance, stakeholder management and service excellence across a complex and highly regulated environment. The successful candidate will lead a team of Technical Managers and approximately 55-60 engineers, ensuring … systems that support nationally important banking services. Data centre experience is essential for this position. What You'll Be Doing Leading the operational management of multiple data centres across Peterborough and Corby. Managing Technical Managers and a team of circa 55-60 engineers operating within a 24/ ...

will play a pivotal leadership role, shaping how we manage cyber risk, compliance, and governance across the Trust. This is more than a management role -- it's an opportunity to influence strategic decision-making, protect vital services, and lead meaningful change in an evolving cyber landscape. You'll work … testing programme, managing remediation plans and analysing security data, vulnerabilities and incidents to drive continuous improvement. Implement and monitor KRIs and control effectiveness. Enhance Incident Preparedness Develop and lead incident response planning, including tabletop exercises, working closely with operational, technical and information governance teams to improve resilience. Lead ...

Request for Changes, are promptly and correctly approved by authorized approvers. Ensure all Change Requests & Releases are kept up to date on the Tool Management System with progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality. Ensure the change … production environments Mediate all conflicts regarding scheduling, lack of approval or lack of documentation prior to implementation of the change Coordinate with Incident Management, Problem Management and Configuration Management to ensure correct and consistent data is provided to the Change and Release Management processes Ensure ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

work with integrated technologies in a fast-paced hospitality environment. What you'll be doing: Act as the technology specialist for kiosk, key management and guest access solutions across our hotel estate. Support the design, implementation and continuous improvement of technology solutions that enhance the guest journey from check … support processes. Understanding of performance, security, resilience and operational support requirements. Ability to work collaboratively with technology, product, operational and supplier teams. Strong stakeholder management and communication skills. Experience supporting technology change, service improvement or product delivery initiatives. Ability to diagnose complex technical issues and explain solutions clearly ...

technology operations leader to take ownership of business-as-usual IT services across a complex organisation. This role is responsible for service delivery, service management, application support, supplier performance, operational resilience, and continuous improvement, ensuring reliable, accessible, and cost-effective technology services that support organisational success. Client Details This … Description Lead the end-to-end delivery of technology operations, ensuring high-quality, reliable and accessible IT services. Own and enhance the IT service management framework, including incident, problem, change, request, configuration and knowledge management processes. Define and manage service catalogues, SLAs, OLAs, KPIs and performance reporting. ...

corporate services. You will provide advice, guidance and practical support across a broad range of Information Governance disciplines, including data protection, confidentiality, records management, information sharing, information asset management, risk management and information rights. The role offers the opportunity to work closely with service managers, clinicians … teams, helping them understand and meet their Information Governance responsibilities while supporting service improvement, digital transformation and compliance initiatives. You will also contribute to incident management, audits, assurance activities, staff training and continuous improvement programmes. This position is ideal for someone with experience in governance, administration or information ...

requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … service monitoring activities. Work closely with infrastructure, service management, and support teams to improve user experience and service delivery. Essential Skills & Experience Advanced knowledge of Google Workspace Administration. Strong experience supporting: Gmail Google Meet Google Drive Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google ...

large-scale software systems through a blend of software engineering and systems administration. Key responsibilities involve automating operational tasks,improving observability, andcontributing to incident management, while also collaborating with developmentand technologyteams to build more reliable and scalable applications. Join Altium as a Senior Site Reliability Engineer to ensure … Altium Cloud Platforms. Key Responsibilities: Understanding how an Altium Cloud Platform works Pioneer improvements in observability, including logging, monitoring, and application performance management (APM), ensuring system reliability and proactive issue detection. Develop and implement reliability frameworks and patterns that standardize and elevate the resilience of our SaaS products across ...