10 of 10 Permanent Incident Management Jobs in the East of England

passionate about patient safety, governance and using data to drive meaningful improvements in healthcare? Join Elysium Healthcare as an Incident Reporting Administrator and play a key role in supporting and improving our incident management and patient safety reporting systems. In this rewarding role, you will be responsible … supporting the development, maintenance and continuous improvement of Elysium's Incident Management System (IMS), ensuring it enables the safe, effective and compliant management of patient safety events. Working closely with clinical teams, governance leads, IT colleagues and external stakeholders, you will help ensure the system aligns with ...

service transition standards. Leading specialist 2nd and 3rd line support services, ensuring service levels are consistently achieved or exceeded. Driving ITIL-aligned service management practices, incident resolution and continuous improvement initiatives. Owning security, access governance, data governance and audit readiness across supported platforms. Building strong relationships across Technology … Strong understanding of Workday security, access governance, data governance, audit readiness and data privacy. Proven experience delivering solutions using agile methodologies. Significant experience of incident management, change management and IT service management practices. Experience leading and developing technical teams. Proactive approach to continuous improvement and ensuring ...

governance, compliance and assurance with oversight of operational cyber security activities. You'll play a key role in maintaining the organisation's Information Security Management System (ISMS), ensuring compliance with recognised security frameworks, managing risk and assurance activities, and acting as a trusted adviser to both technical … Cyber Security who is looking to develop their career within a highly regulated and complex environment. Key Responsibilities Own and maintain the Information Security Management System (ISMS) Ensure compliance with ISO 27001, GDPR and wider security governance requirements Develop and maintain security policies, standards and procedures Conduct security risk ...

Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve efficiency. Create … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

improvement of DevOps services, cloud platforms, business applications, and technology projects. This is a senior technical role that combines DevOps engineering, application support, database management, cloud infrastructure, data warehousing, and technical leadership. You will work closely with IT Operations, Project Management, business stakeholders, and third-party suppliers … with business owners and third-party vendors on troubleshooting and enhancements. Ensure applications are monitored, documented and maintained to minimise technical debt. Data & Database Management Support the design, implementation and enhancement of enterprise data warehouse solutions. Lead Extract, Transform and Load (ETL) processes and activities. Create, configure, maintain ...

progress projects and tasks Infrastructure & Platform Engineering: Load balancing and reverse proxy configuration (HAProxy) Message queue administration (RabbitMQ) Cloudflare CDN, WAF, and DNS management, including domain registrations Cloud engineering (e.g. GCP, Azure, AWS) DevOps & CI/CD: CI/CD pipeline development and maintenance Application deployment and release management Developer tooling administration (GitLab, Packagist, NPM, Dependabot) Dependency management and automated security updates Incident Management & Observability: Assist with the diagnosis and assessment of technical issues On-call engineering and incident response Monitoring, alerting, and error tracking (Zabbix, incident.io, Sentry) Application performance tracking and reporting Development ...

genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune … developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases ...

genuine senior position for someone who has already operated as a technical escalation point, combining hands-on Microsoft technologies with mentoring, change management and continuous improvement. The Role You'll provide technical leadership for complex incidents, support and coach junior analysts, and remain hands-on across Microsoft 365, Intune … developing junior engineers Microsoft 365 administration in an enterprise environment Microsoft Intune and Windows Autopilot administration, including backend policy configuration and endpoint provisioning Incident Management and Change Management, including participation in Change Advisory Boards PowerShell scripting and support automation Producing clear technical documentation and maintaining knowledge bases ...

services using WCF and Web API. Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022). Experience in Change and Incident Management environments with strict SLAs. Ability to coordinate application releases and ensure seamless implementation processes. Familiarity with both Agile and Waterfall project delivery methodologies. Hands … experience with DevOps practices, tools, and continuous integration/continuous deployment (CI/CD) pipelines. Desirable Skills .NET Core Razor pages. Advanced database management with SQL Server versions 2014/2016/2022. Experience with Telerik Kendo Tools, JQuery, JavaScript, and Ajax. Knowledge of Entity Framework 6.0, LINQ, Lambda ...

Foundation Trust. It will be your responsibility to provide specialist expertise in telephony systems, Interactive Voice Response (IVR), digital access channels, chatbot technology, Workforce Management (WFM), quality monitoring, call recording and reporting solutions. Main duties of the job Acts as the principal link between operational services, Digital teams, Information … Educated to Master's level degree in Digital health/informatics or equivalent specialist knowledge gained through experience Continuing professional development relevant to digital management/operational service improvement Knowledge/Experience Essential Experience of managing a complex contact centre Experience configuring/optimising IVR, chatbot, telephony platforms Experience ...