15 of 15 Permanent Knowledge Management Jobs in the East of England

accelerate your career. Discover benefits that support your life and work. Innovate with intention Build mission-ready tech that protects the nation. As aKnowledge Management ( KM ) Spe cia liston our team, you will apply spe cia lized technical and operational expertise to directly enable operations, intelligence analysis, and mission … Tableau, and breaking down information silos across cross-functional teams. By optimizing collaboration environments, standardizing workflows, and transforming raw operational data into accessible knowledge assets, you will directly enhance organizational efficiency, reduce time spent searching for information, and empower senior leadership with data-driven decision support. What ...

contact for Digital Service's customers and providing first level Digital Support. The role will include: Telephone Call and Live Chat Handling Incident Management Service Request Management Problem Management Knowledge Management Service Asset and Configuration Management First Level remote support Providing excellent customer service … resolving Computer or Device issues Desirable Professional experience providing ICT Hardware support Skills Essential Customer Service Skills ICT Troubleshooting Skills Desirable Conflict Resolution Skills Knowledge Essential Advanced knowledge of Microsoft Windows Desirable The NHS and its operational structures Disclosure and Barring Service Check This post is subject ...

support strategic decision‐making. Capture and document business processes, ownership models, standards, and operating procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product … quality following implementation, taking action where ownership, adoption, or data integrity begins to drift. Champion practical applications of AI to improve productivity, decision‐making, knowledge management, and operational efficiency, helping teams move beyond experimentation to measurable business outcomes. Improve data quality by establishing trusted sources of truth, reducing ...

support strategic decision-making. Capture and document business processes, ownership models, standards, and operating procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product … quality following implementation, taking action where ownership, adoption, or data integrity begins to drift. Champion practical applications of AI to improve productivity, decision-making, knowledge management, and operational efficiency, helping teams move beyond experimentation to measurable business outcomes. Improve data quality by establishing trusted sources of truth, reducing ...

Booz Allen Hamilton seeks a Knowledge Management Specialist to enable operations, intelligence analysis, and mission execution by designing enterprise KM frameworks and bridging data, technology, and end-users. You will accelerate AI and analytics integration and break down silos across cross-functional teams. Responsibilities include governance, SOPs ...

spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting … span><\/p> <\/span><\/p> Community Strategy <\/span><\/span><\/li> Customer Education & Content <\/span><\/span><\/li> Knowledge Management <\/span><\/span><\/li> Cross -Functional Collaboration with Product, Product Marketing and Solution Marketing <\/span><\/span><\/ ...

Rourke), you'll lead the adoption of digital best practice across one of Europe's largest infrastructure projects, helping to transform how digital tools, knowledge and innovation are embedded across the programme. As Digital Adoption Manager – Digital Hub & Best Practice , you'll lead initiatives that drive the consistent … digital tools, establish best practice, and build capability across project teams. Working closely with Digital Engineering, Design, Information Management, IT and Operational teams, you'll develop training, governance and knowledge-sharing processes that support a modern, digital-by-default approach to construction delivery. What You'll Be Doing ...

technology operations leader to take ownership of business-as-usual IT services across a complex organisation. This role is responsible for service delivery, service management, application support, supplier performance, operational resilience, and continuous improvement, ensuring reliable, accessible, and cost-effective technology services that support organisational success. Client Details This … Description Lead the end-to-end delivery of technology operations, ensuring high-quality, reliable and accessible IT services. Own and enhance the IT service management framework, including incident, problem, change, request, configuration and knowledge management processes. Define and manage service catalogues, SLAs, OLAs, KPIs and performance reporting. ...

Services team, based in Hockley, with hybrid working considered. This is an exciting opportunity for someone with strong platform analysis, administration and service management experience to take ownership of a critical business system and help shape how technology services are delivered across the organisation. In this role … efficiency and service excellence. Working alongside the Service Desk Manager, Business Operations teams, technical colleagues, customers, and suppliers, you'll help optimise key service management processes including incident, request, problem, change, project, asset, knowledge, contract, and customer portal management. We're looking for someone who combines strong technical ...

Improve service performance using ticketing data, KPIs, SLAs and trend analysis Strengthen resource planning and service coverage across locations Oversee incident, problem, request and knowledge management Reduce recurring issues through root-cause analysis Drive automation, self-service and process optimisation Improve user satisfaction and overall service quality Produce … service performance reporting and management information Track service trends, risks and improvement initiatives Build strong stakeholder relationships across the business Support change management, audit, compliance and operational governance Key Requirements of the Service Desk & Support Manager: Proven experience managing and developing an IT Service Desk or IT Support ...

Improve service performance using ticketing data, KPIs, SLAs and trend analysis Strengthen resource planning and service coverage across locations Oversee incident, problem, request and knowledge management Reduce recurring issues through root-cause analysis Drive automation, self-service and process optimisation Improve user satisfaction and overall service quality Produce … service performance reporting and management information Track service trends, risks and improvement initiatives Build strong stakeholder relationships across the business Support change management, audit, compliance and operational governance Key Requirements of the Service Desk & Support Manager: Proven experience managing and developing an IT Service Desk or IT Support ...

people development arrangements. The success of the Civil Works Alliances (CWA) engineering delivery relies on maintaining clear, accurate and accessible information on the skills, knowledge and appointments required to deliver the works. The Coordinator will support the Engineering Development Manager by maintaining competency and appointment management processes … Assurance function to support consistent implementation of competency, appointment and development processes. The responsibilities of the role are summarised below: Support SQEP and competency management processes. Coordinate communications with the early careers community group. Support stakeholder engagement and the effective communication of competence procedures Provide coordination support for early ...

widespread adoption and use of certified Copilot agents Training, Guidance, & Support Develop and maintain Copilot guidance for different user groups, including executives, EAs, managers, knowledge workers, analysts, and operational support teams Coordinate practical training, demos, clinics, webinars, and user support materials Work with the AI Enablement & Adoption Lead … escalation routes Use Cases & Value Realisation Work with business stakeholders to identify practical Copilot use cases that improve productivity, quality, consistency, decision support, and knowledge work Prioritise Copilot use cases by value, reusability, ease of adoption, risk, and relevance to user personas Capture evidence of adoption, usage, feedback, time ...

shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction. #J-18808-Ljbffr ...

Product and Consumer Knowledge Manager Location: Bedford The Vacancy Swiss Precision Diagnostics (SPD) is a world leader in the research, design and supply of advanced consumer diagnostic products. SPD is a joint venture between Procter and Gamble (P&G) and Abbott ; and our brand Clearblue , is recognised worldwide … delivering accurate home pregnancy and fertility monitoring tests. We are looking for a Product and Consumer Knowledge Manager to join our Quality and Customer Assurance team on a full-time, permanent contract . The role will be based at our Innovation Centre in Bedford, UK with an option ...