17 of 17 Permanent Performance Management Jobs in the East of England

solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include: Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents … Ensure accurate cost information for projects, recover incurred costs, and authorise sub-contractor payments. Record work-in-progress, conduct inspections, and compile improvement plans. Provide timely reports on project performance, targets, and budgets. Stay updated on contract management practices and legislation. Represent the company and liaise with stakeholders; stand in for the Head of Service when needed. Manage … ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. Promote health, safety, and wellbeing in all work aspects. Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures. Manage financial risks for projects and audit sub-contractor accounts. Implement the company's More ❯

Plans Support the Team Leaders via coaching and mentoring Support the Team Leaders by setting business objectives and targets Share good practice processes and successes with the operational teams Management of escalations as per the company escalation matrix Management of Service Desk Forecast against agreed budget Responsible for commercial compliance i.e. KPI deliverables Support the Team Leaders in … driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability to demonstrate an in-depth knowledge of all aspects of technical service desks Experience of leading and managing a customer service function within a large organisation Experience in managing IT Service Desk Client driven SLAs as well as … a team Excellent communication skills at all levels along with building and maintaining relationships at all levels with customers, account teams and staff Demonstrate knowledge of people and operational management issues Ability to obtain security clearance Desirable: The ability to demonstrate experience in a customer facing role within the IT industry A Service Management qualification preferable ITIL Business More ❯

Plans Support the Team Leaders via coaching and mentoring Support the Team Leaders by setting business objectives and targets Share good practice processes and successes with the operational teams Management of escalations as per the company escalation matrix Management of Service Desk Forecast against agreed budget Responsible for commercial compliance i.e. KPI deliverables Support the Team Leaders in … driving Performance Management, Scheduled Adherence & Utilisation Support cost reduction initiatives within the Service Desks What youll need Essential: The ability to demonstrate an in-depth knowledge of all aspects of technical service desks Experience of leading and managing a customer service function within a large organisation Experience in managing IT Service Desk Client driven SLAs as well as … a team Excellent communication skills at all levels along with building and maintaining relationships at all levels with customers, account teams and staff Demonstrate knowledge of people and operational management issues Ability to obtain security clearance Desirable: The ability to demonstrate experience in a customer facing role within the IT industry A Service Management qualification preferable ITIL Business More ❯

quality labelled data for machine learning (ML) technologies. Key job responsibilities As Team Manager, you will be responsible for : • Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality • Support hiring and training of new Associates • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data … on a periodic basis • Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities • Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal … Bachelor Degree (Any Stream) or advanced college education or experience in a Leadership or related position with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS • Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse More ❯

/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you’ll be the driving force behind shift performance, service quality, and continuous improvement. At Service Express, our Operations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems … operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads and development opportunities Drive incident management, root cause analysis … holiday along with your 4 days not on the schedule for a total of 12 days off Lead with Impact: You’ll play a key role in shaping the performance and culture of a 24/7 operations team, directly influencing service quality and customer satisfaction Continuous Development: We’re committed to your growth—offering leadership development, technical training More ❯

all of this information in accordance with the Information Governance policy of the organisation. The post-holder will have the skills and experience to develop analysis to support operational performance management and inform decision making for the organisations medium and long term planning process and strategy development. The post-holder will be expected to work with the services … and responses) to strict commissioning deadlines. o Produce thorough documentation for all work completed be it in the form of formal documentation or well-commented code. o Keep issue management & work planning system up to date, creating issues when work is requested and flagging its urgency during sprint planning. Fully engage with the agile management methodology that the … met. o To obtain authorization for the external submission of reports from the named Senior Manager(s), as appropriate. Ensure that external reports are ready for review by senior management within the agreed timescales. o Support all elements of the BI strategy & organizational strategy. o Provide general training on information as required. o Engage with the Business Intelligence Team More ❯

Develop and execute a delegate sales strategy to hit/exceed targets for volume, revenue, and delegate mix. Lead, mentor, and grow the Delegate Sales team; set goals, track performance, and ensure training & development. Manage the delegate sales pipeline: forecasting, budgeting, reporting, and KPI tracking. Use data and insights to inform targeting, outreach, and lead qualification. Collaborate with Marketing … of our events. Ideal Candidate: Proven track record in B2B delegate or ticket sales, ideally in tech/cybersecurity Experience managing and developing a team with strong leadership and performance management skills. Strong commercial acumen: forecasting, budgeting, pricing, and meeting revenue targets. Excellent communication, negotiation, and relationship-building skills. Data-driven, with the ability to leverage CRM and … Looks Like: Delegate revenue vs. target Delegate count and quality (seniority, demographics) Pipeline conversion rates and lead velocity Average revenue per delegate Delegate satisfaction/post-event feedback Team performance, including quota attainment and retention Benefits Include: Lead sales in a growth-focused, mission-driven B2B events business. Exposure to multiple event formats and international markets. Competitive salary with More ❯

Develop and execute a delegate sales strategy to hit/exceed targets for volume, revenue, and delegate mix. Lead, mentor, and grow the Delegate Sales team; set goals, track performance, and ensure training & development. Manage the delegate sales pipeline: forecasting, budgeting, reporting, and KPI tracking. Use data and insights to inform targeting, outreach, and lead qualification. Collaborate with Marketing … of our events. Ideal Candidate: Proven track record in B2B delegate or ticket sales, ideally in tech/cybersecurity Experience managing and developing a team with strong leadership and performance management skills. Strong commercial acumen: forecasting, budgeting, pricing, and meeting revenue targets. Excellent communication, negotiation, and relationship-building skills. Data-driven, with the ability to leverage CRM and … Looks Like: Delegate revenue vs. target Delegate count and quality (seniority, demographics) Pipeline conversion rates and lead velocity Average revenue per delegate Delegate satisfaction/post-event feedback Team performance, including quota attainment and retention Benefits Include: Lead sales in a growth-focused, mission-driven B2B events business. Exposure to multiple event formats and international markets. Competitive salary with More ❯

Develop and execute a delegate sales strategy to hit/exceed targets for volume, revenue, and delegate mix. Lead, mentor, and grow the Delegate Sales team; set goals, track performance, and ensure training & development. Manage the delegate sales pipeline: forecasting, budgeting, reporting, and KPI tracking. Use data and insights to inform targeting, outreach, and lead qualification. Collaborate with Marketing … of our events. Ideal Candidate: Proven track record in B2B delegate or ticket sales, ideally in tech/cybersecurity Experience managing and developing a team with strong leadership and performance management skills. Strong commercial acumen: forecasting, budgeting, pricing, and meeting revenue targets. Excellent communication, negotiation, and relationship-building skills. Data-driven, with the ability to leverage CRM and … Looks Like: Delegate revenue vs. target Delegate count and quality (seniority, demographics) Pipeline conversion rates and lead velocity Average revenue per delegate Delegate satisfaction/post-event feedback Team performance, including quota attainment and retention Benefits Include: Lead sales in a growth-focused, mission-driven B2B events business. Exposure to multiple event formats and international markets. Competitive salary with More ❯

Develop and execute a delegate sales strategy to hit/exceed targets for volume, revenue, and delegate mix. Lead, mentor, and grow the Delegate Sales team; set goals, track performance, and ensure training & development. Manage the delegate sales pipeline: forecasting, budgeting, reporting, and KPI tracking. Use data and insights to inform targeting, outreach, and lead qualification. Collaborate with Marketing … of our events. Ideal Candidate: Proven track record in B2B delegate or ticket sales, ideally in tech/cybersecurity Experience managing and developing a team with strong leadership and performance management skills. Strong commercial acumen: forecasting, budgeting, pricing, and meeting revenue targets. Excellent communication, negotiation, and relationship-building skills. Data-driven, with the ability to leverage CRM and … Looks Like: Delegate revenue vs. target Delegate count and quality (seniority, demographics) Pipeline conversion rates and lead velocity Average revenue per delegate Delegate satisfaction/post-event feedback Team performance, including quota attainment and retention Benefits Include: Lead sales in a growth-focused, mission-driven B2B events business. Exposure to multiple event formats and international markets. Competitive salary with More ❯

Manager Location: Brentwood, Essex Salary: £40,000 £45,000 per annum (depending on experience) Reporting to: Operations Director About the Role We are a people-first, service-led facilities management business delivering mechanical, electrical, and building fabric maintenance to clients across the UK. Combining national capability with the responsiveness and personal touch of a boutique provider, were proud of … were looking for a skilled and motivated Service Delivery Manager to lead our Helpdesk and Compliance Coordination teams. This is a pivotal role responsible for maintaining high standards of performance, compliance, and client satisfaction across all service lines. Role Overview The Service Delivery Manager (SDM) will oversee the day-to-day performance of the Helpdesk and Compliance functions … and the Engineering Manager, youll coordinate communication between site teams, planners, and clients to ensure operational excellence. Youll act as the key link between the delivery teams and senior management driving efficiency, accuracy, and continuous improvement across all service operations. The role combines people leadership, systems management, and compliance oversight, and is ideal for someone who thrives in More ❯

as line manager for the Digital Development and Automation Team. Ensuring that policies and procedures as set out by HR frameworks are adhered to and where necessary invoke disciplinary, performance management. Manage theDigital Development and Automation Team in providing a proactive application development and support function, delivering services to customers as per relevant Service Level Agreements (SLAs). Working … The post holder will manage central repository database and systems development and deployment across the HBL Partnership utilising a wide range of software products and applications. Responsible for the management and performance of a team of software development and support specialists, providing 3rd/4th line escalation and delivery of projects both internally and externally across the partnership. … current healthcare 5y and appreciate the implications of this on engagement Knowledge of Automation software Desirable Knowledge of web development tools and coding (VB/ASPX,Net; PHP, Wordpress) Management Skills Essential Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance More ❯

multiple projects and services. You will oversee PMO activities, provide guidance to junior colleagues, and work closely with project managers, senior stakeholders, and clients to drive reporting, controls, and performance management. In addition to maintaining project frameworks, you will support the planning and delivery of complex work packages, monitor risks and dependencies, and provide assurance to both internal and … processes, ensuring consistent application across work packages. Produce and present high-quality reports, dashboards, and insights for senior stakeholders and clients. Provide assurance on risk, issue, dependency, and change management, escalating where necessary. Oversee financial and resource tracking, supporting forecasting and capacity planning. Facilitate key governance forums, steering groups, and project boards. Contribute to the definition and management of work packages, ensuring scope, quality, and delivery standards are met. Act as a key point of contact between delivery teams, practice management, and clients, ensuring alignment and transparency. Required Experience Proven experience in a PMO, project support, or project management environment, with exposure to complex programmes. Strong understanding of governance, controls, and reporting frameworks. Experience supporting More ❯

multiple projects and services. You will oversee PMO activities, provide guidance to junior colleagues, and work closely with project managers, senior stakeholders, and clients to drive reporting, controls, and performance management. In addition to maintaining project frameworks, you will support the planning and delivery of complex work packages, monitor risks and dependencies, and provide assurance to both internal and … processes, ensuring consistent application across work packages. Produce and present high-quality reports, dashboards, and insights for senior stakeholders and clients. Provide assurance on risk, issue, dependency, and change management, escalating where necessary. Oversee financial and resource tracking, supporting forecasting and capacity planning. Facilitate key governance forums, steering groups, and project boards. Contribute to the definition and management of work packages, ensuring scope, quality, and delivery standards are met. Act as a key point of contact between delivery teams, practice management, and clients, ensuring alignment and transparency. Required Experience Proven experience in a PMO, project support, or project management environment, with exposure to complex programmes. Strong understanding of governance, controls, and reporting frameworks. Experience supporting More ❯

multiple projects and services. You will oversee PMO activities, provide guidance to junior colleagues, and work closely with project managers, senior stakeholders, and clients to drive reporting, controls, and performance management. In addition to maintaining project frameworks, you will support the planning and delivery of complex work packages, monitor risks and dependencies, and provide assurance to both internal and … processes, ensuring consistent application across work packages. Produce and present high-quality reports, dashboards, and insights for senior stakeholders and clients. Provide assurance on risk, issue, dependency, and change management, escalating where necessary. Oversee financial and resource tracking, supporting forecasting and capacity planning. Facilitate key governance forums, steering groups, and project boards. Contribute to the definition and management of work packages, ensuring scope, quality, and delivery standards are met. Act as a key point of contact between delivery teams, practice management, and clients, ensuring alignment and transparency. Required Experience Proven experience in a PMO, project support, or project management environment, with exposure to complex programmes. Strong understanding of governance, controls, and reporting frameworks. Experience supporting More ❯

to partner with the CEO and SLT, providing financial leadership, commercial insight, and robust decision support. This role will take full ownership of the finance function, with responsibility for performance reporting, forecasting, cash management, and lender reporting, including covenant compliance. The CFO will also play a pivotal role in shaping the strategic and commercial direction of the business … making. Track record of scaling finance functions and embedding robust systems, processes, and reporting frameworks in high-growth environments. Demonstrated success in driving operational improvements and establishing KPI-led performance management. Transaction Services, M&A, or deal experience with the capability to support and lead the business through a PE exit. Gravitas to operate as a true business partner More ❯

Identify and escalate potential quality issues, including hygiene and damage concerns. Lead operational functions, making strong decisions to deliver efficient service. Motivate and develop team members through coaching and performance management. Monitor and manage KPI targets to ensure cost-effective and service-focused operations. Experience Operating warehouse equipment such as pallet trucks and forklifts. Familiarity with warehouse systems and … ability to quickly learn new tools. Knowledge of safe systems of work and health & safety procedures. Experience in meeting performance targets independently. Conducting disciplinaries and managing absence reporting. Background in quality and resource management. Skills Strong communication-clear, confident, and tactful at all levels. Excellent problem-solving and critical thinking abilities. High attention to detail and accuracy. Ability to More ❯