5 of 5 Permanent Performance Management Jobs in the East of England

Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office … in Stevenage on a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical … You will also be required to provide out of hours escalation support to the out of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance More ❯

Location: Cambridge Salary: £56000-61500 Contract Type: Permanent We are seeking an experienced Senior Estates & Facilities Manager to join our team and play a pivotal role in the development, management, and operation of Estates and Facilities services. This is a senior leadership position requiring strong technical expertise, strategic thinking, and exceptional people management skills. About the Role You … will lead the Estates & Facilities team, ensuring compliance, efficiency, and continuous improvement across all services. Your responsibilities will include: Asset & Data Management: Oversee BEM Asset Management and condition appraisal processes. Manage SFG20 maintenance specifications and CAFM data. Ensure accurate annual data collection for Premises Assurance Model (PAM). Produce board-level and compliance reports. Governance & Compliance: Develop and … maintain policies, procedures, and accountability frameworks for data and information exchange. Ensure adherence to statutory, health, safety, and environmental standards. Leadership & Performance: Manage directly employed and contracted maintenance providers. Implement performance management processes and promote Trust values of Safe, Kind, Excellent . Drive staff development, training, and annual appraisals. Operational Excellence: Plan and deliver PPM schedules and More ❯

existing and new. Acting as a key point of coordination, the role will help safeguard customer, colleague, and client experiences while supporting the successful rollout of our new workflow management system – NICE. In particular you will help to build and mature the data analytics side of this new system. Benefits 33 days including Bank Holidays. Eligibility for an annual … Enable informed, strategic decision-making with timely and relevant insights. Deliver competitive advantage by identifying market opportunities and risks. Enhance customer experience through personalised journey improvements. Support colleague utilisation, performance management, and engagement through workforce insights. Take full accountability for results, departmental plans, and resource management. Guide resolution of complex issues with cross-functional impact. What we’re … looking for Familiarity of research tools and common office software. Skills in using Power BI, Tableau or similar tools. Proven analytical skills – able to translate analysis into action. Stakeholder management – able to work effectively with key business and client Stakeholders. Proven presentation skills- both verbal and written. With 5+ years of prior experience in similar role providing recommendations for More ❯

in addition to staff development, coaching and motivation within the team. To be successful in the role you will be a great team leader, able to influence and drive performance in yourself and others, working in a high-pressure environment to tight deadlines and able to meet business objectives. What you'll do Acting as a role model and … environment which is characterised by a positive team spirit. Provide a high level of operational consultancy within the peer group, to internal clients and direct reports, if applicable. Line-management responsibility for the staff within his/her area of responsibility A regular on-site presence is required to ensure regular personal contact with employees Manages, develops, motivates and … coaches team of staff to help ensure the delivery of the function and business targets and implements a performance management solution where required. Assess situations, issues and opportunities and escalate when appropriate. Responsible for managing controllable costs Ensuring the achievement of benchmark KPIs and P&L targets set by the company Prompt, values-based communication of the service More ❯

Identify and escalate potential quality issues, including hygiene and damage concerns. Lead operational functions, making strong decisions to deliver efficient service. Motivate and develop team members through coaching and performance management. Monitor and manage KPI targets to ensure cost-effective and service-focused operations. Experience Operating warehouse equipment such as pallet trucks and forklifts. Familiarity with warehouse systems and … ability to quickly learn new tools. Knowledge of safe systems of work and health & safety procedures. Experience in meeting performance targets independently. Conducting disciplinaries and managing absence reporting. Background in quality and resource management. Skills Strong communication-clear, confident, and tactful at all levels. Excellent problem-solving and critical thinking abilities. High attention to detail and accuracy. Ability to More ❯