2 of 2 Permanent Ticket Management Jobs in the East of England

play an important role in representing our values and supporting positive customer relationships. You'll handle both incoming and outgoing calls, using our Puzzel ticket management system to manage customer requests in line with company policies and service levels. You'll also have opportunities to build relationships with … from day one. On completion, an additional increase of £2,000 will be added to your salary! Learning at your fingertips: Access our Learning Management System (LMS) with all the latest learning materials and resources whenever you need them. Grow your knowledge at your own pace. Peace of mind ...

storage management. If you thrive in a dynamic environment where no two days are the same, this role is for you. Key Responsibilities: Ticket Management & Triage · First Point of Contact: Monitor and manage the incoming IT ticketing system queue with speed and efficiency. · Ticket Qualification: Review, categorize … sent away for external repair. · Hardware Rollouts: Assist with the preparation, configuration, and deployment phases of new hardware rollouts across the site. Asset & Inventory Management · Data Storage Upkeep: Monitor and maintain local device data storage to ensure optimal system performance. · Asset Tracking: Help maintain an accurate inventory ...