2 of 2 Permanent Ticket Management Jobs in the East of England

requests, and ensuring our hardware inventory is accurate. This role is office-based due to the requirement of handling physical hardware assets. Key Responsibilities: Ticket Management: Acting as the first point of contact for IT issues, logging and resolving tickets via Freshdesk . You will ensure tickets … prioritized correctly according to business impact (SLA). User Lifecycle Management: Handling the full onboarding and offboarding process, including account creation in Active Directory, assigning Office 365 licenses , and setting up permissions. Asset Management: Maintaining a strict inventory of IT hardware (laptops, mobiles, docking stations) and managing stock ...

Manage network patching to wall sockets and switch cabinets in line with best practice. Support staff and students with college Wi-Fi networks. Incident & Ticket Management Log, own, and manage incidents through to resolution, keeping users informed of progress throughout. Reassign or escalate tickets to senior staff where ...