1 of 1 Permanent Ticket Management Jobs in the East of England

a high quality customer experience. This role requires strong communication skills, technical aptitude and commitment to customer satisfaction. Responsibilities: Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support requests based on urgency and business impact. Escalate complex or unresolved issues to … through support tickets or email inboxes. Ability to follow documented procedures and escalate appropriately. Ability to work in a fast-paced environment with minimal supervision. Strong prioritisation skills for ticket management and stakeholder management skills. Excellent written and verbal communication skills. Team player, able to contribute ideas improving internal processes and documentation. Strong problem solving and analytical More ❯