5 of 5 Permanent Ticket Management Jobs in the East of England

API, Security Set-up, and Functional Configuration. Solve day-to-day incidents, service requests, and work towards incident-reduction and automation. Update Service Now (ticket management tool) for all events related to incidents, service requests, changes, and problems. Drive small modules in support transitions and ensure application stability … when taking over BAU support of new applications. Essential Skills/Experience Solid understanding of content management concepts. Strong technical knowledge and experience in Veeva Vault Clinical Suite (TMF, CTMS, SSU). Working experience in Veeva Vault product in Clinical space - eTMF, CTMS, SSU, RIM, Quality Docs etc. or … to write queries to help understand the integration requirements to be enabled via API led integrations within Platform. Knowledge of support processes like Incident Management, Problem Management, Change Management and experience working in support teams. Knowledge of Clinical Trial processes across pharmaceuticals/biotechnology specifically as they More ❯

and experience: Good standard of general education with GCSE (or equivalent) including English and Mathematics. Experience of working within an IT support function providing ticket management, incident and problem management of applications, software, hardware, and network components. Creating and, or following application installation policies, guidelines, standards, and More ❯

a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier More ❯

role offers invaluable opportunities to learn from seasoned IT professionals and refine your technical skills. With solid knowledge in technical operations, you'll manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success … Data protection Demonstrated troubleshooting, problem-solving, and analytical skills Excellent written and verbal communication and interpersonal skills Ability to track time and accurately capture ticket/task notes Ability to solve problems quickly Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple … is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support tickets with OEMs/vendors (Dell, VMware, HPE, Cisco More ❯

support their personal growth and development. Provide world-class, 24X7 technical support for all Blackline Products and Services; meet service level targets for case management and call handling. In collaboration with the customer care managers, oversee the management of our contact center solution to develop and maximize its … Collaborate with the senior technical support teams to identify best practices for Blackline for technical troubleshooting and problem resolution. Collaborate with the Customer Care management team for overall department alignment and success. Qualifications/Skills: Technical Diploma or Degree from a recognized institution. 5-7 years' experience managing in … a technical support/help desk environment. International or global multi-language experience is considered an asset. Experience administering call center telephone and ticket management systems. Strong technical aptitude and logical problem-solving skills. Shift scheduling in a 24-hour, 7 day a week operation. Process-oriented while More ❯