Bury St Edmunds, England, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
to employees, dealing with issues regarding IT equipment and services such as mobile devices, printers, PCs, servers, networks, facilitating meeting rooms and telephony (mobiles & VoIP). You’ll work with outsourced vendors to resolve issues, coordinating and owning IT problems, alongside supporting the department with other IT-related issues. Job more »
the installation, configuration, and maintenance of network infrastructure components (routers, switches, firewalls, wireless access points). Assist in the installation, configuration, and maintenance of VoIP telephony systems (on-premises and cloud-based). Provide desktop support to end-users, addressing issues related to hardware, software, and connectivity. Assist with onsite more »
Strong understanding of Office 365 products and Windows Servers Strong understanding of Active Directory Basic networking knowledge (DNS/DHCP, LAN/WAN) and VoIP knowledge MSP experience (1+ years) Full UK driving licence (essential) If you are interested in the above position and are keen to learn more, please more »
Strong understanding of Office 365 products and Windows Servers Strong understanding of Active Directory Basic networking knowledge (DNS/DHCP, LAN/WAN) and VoIP knowledge MSP experience (1+ years) Full UK driving licence (essential) If you are interested in the above position and are keen to learn more, please more »
Intune, Windows Server & Desktops OS's, virtualisation and experience of ticketing/PSA & RMM systems is essential. Familiarity with modern networking concepts and hardware, VoIP platforms, and web hosting would be advantageous. You will also hold a full driving license and access to your own vehicle, with a mileage allowance more »
Intune, Windows Server & Desktops OS's, virtualisation and experience of ticketing/PSA & RMM systems is essential. Familiarity with modern networking concepts and hardware, VoIP platforms, and web hosting would be advantageous. You will also hold a full driving license and access to your own vehicle, with a mileage allowance more »
installations, new computer setups, upgrades, etc. Providing enhancement request feedback to IT regarding technology environment and customer needs through the defined processes. Support of VoIP telephony and Android mobile phones. Working with TCP/IP and resolving general networking issues. Experience: Extensive IT/Commercial experience gained within a fast … fast-paced business environment. Proven experience of 1st/2nd and 3rd line infrastructure support. Knowledge of multiple desktop programs, configuration and debugging techniques, VoIP telephony systems, Mobile phone support, network technologies. Project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in more »
customer service. The ideal candidate will have a strong background in supporting telecommunication services and IT infrastructure within an MSP environment, with experience in VoIP, networking, and cloud solutions. Key Responsibilities: 2nd Line Escalation: Handle escalated technical issues from the 1st Line Support team, providing advanced troubleshooting for network, telecoms … and IT-related incidents. Problem Resolution: Diagnose and resolve complex hardware, software, and network issues, involving routers, switches, VoIP systems, and cloud services. Customer Support: Provide professional and timely support to clients via phone, email, or remote access, ensuring a high standard of customer satisfaction. Incident Management: Manage, prioritize, and … ensuring maximum uptime for customers. Project Involvement: Assist with the deployment, migration, and configuration of new services, such as cloud solutions, network upgrades, and VoIP systems for customers. Vendor Liaison: Work with third-party suppliers and vendors to resolve technical issues involving hardware and software solutions. Key Skills & Experience: Proven more »