Help Desk Team Lead
- Hiring Organisation
- FluidOne
- Location
- Eastbourne, East Sussex, UK
- Employment Type
- Full-time
Team Lead ensures efficient service delivery, high-quality customer experience, and operational excellence within the framework of ITIL and ISO:9001 / 27001 best practices. This role requires a proactive leader with strong organisational and people management skills, capable of driving team performance and supporting … Manager with disciplinary and grievance management as required. Compliance & Best Practice Ensure all team activities align with ITIL processes and ISO:9001 / 27001 standards. Uphold the FluidOne business goals and contribute to continuous improvement initiatives. Continuous Improvement Regularly review and update processes and documentation ...