1 of 1 Permanent IT Asset Management Jobs in Eastbourne

Job summary We have a fantastic opportunity for a Service Desk Manager, who will be responsible for the day-to-day management of the ESHT Digital Service Desk. The Service Desk is the first point of contact for our 8,000+ colleagues who may want to register a request, report a fault or obtain advice and information about our … whilst meeting Service Level Agreements and Key Performance Indicators. Our ideal candidate will have experience of managing a customer facing service desk or call centre environment, be ITIL Service Management certified and have excellent written and verbal communication skills, with the ability to explain complex digital information in a way that both technical and non-technical colleagues can understand. … and verbal communication, able to work with people at all levels Able to explain complex IT information so that it is understood by audience Knowledge of ITSM, ITAM and ISO9001 Able to analyse data and use this to inform service improvements Desirable Management of major incidents Attendance and participation in Change Board Freedom to Act Essential Able More ❯