Service Delivery Lead
- Hiring Organisation
- KBC Technologies Group
- Location
- Eastleigh, England, United Kingdom
leadership role where you will shape service strategy, lead cross-functional teams, and ensure seamless delivery of critical health platforms. Key Responsibilities Leadership & Stakeholder Management Lead and establish the Health Operations function Manage cross-functional teams (internal, external vendors & SaaS partners) Build strong relationships with senior stakeholders, CIO teams … within agreed SLAs/KPIs Drive continuous improvement, process optimisation, and cost efficiency Deliver operational reporting and performance insight Technology Service & Delivery Own service management, problem management, and continuous improvement Ensure compliance with IT standards, security, and data protection frameworks Oversee platform health including capacity, risk ...