2 of 2 Permanent Case Management Jobs in Edinburgh

communications, surveillance, and prisoner access. Work with security teams to integrate firewalls, monitoring tools and secure authentication methods. Oversee the deployment of secure communication tools, digital education platforms and case management systems, setting clear deliverables and deadlines. Ensure integration with existing management systems where applicable. Coordinate with vendors for software deployment, cloud infrastructure, and hardware installation. Essential … Skills Project Management Qualification. Proven track record of undertaking project roles within digital upgrade and implementation projects. Experience in developing technical briefs and documentation. Experience of successful deployment of infrastructure and services. Ensuring effective programme governance; reviewing and approving governance submissions and providing constructive feedback and advice on governance requirements and actions. Demonstrating the management of risk and … an ability to clearly and transparently communicate issues and requirements via a range of mediums (written and verbal) to a wide audience both technical and non-technical. Accomplished people management skills with the ability to foster collaborative working relationships with a wide range of internal and external stakeholders demonstrating your ability to negotiate with and positively influence others to More ❯

issues to managing installations, you'll be at the heart of it all. Work alongside a supportive, experienced team : You'll collaborate with colleagues in both technical and project management teams, ensuring high-quality delivery. Growth and development opportunities : We are committed to helping you develop your skills and advance your career. You'll learn from a team of … servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or Delivery, with hands-on experience in network equipment installation and configuration, server and desktop support, and troubleshooting. Skills : Strong communication skills with the ability More ❯