18 of 18 Permanent Customer Experience Jobs in Edinburgh

happen by accident. We're looking for a Software Engineering Director to lead the teams behind the performance, reliability and architecture that power every customer experience across FanDuel Sportsbook. This is a role for someone who loves solving hard engineering problems at scale. You'll lead multiple engineering … make sure every location—whether home base or a pit stop— is a winning experience for employees on the move. Customer Support, CX, VIP, Payments & Fraud We’re the front line, the fixers, and the fan advocates—all rolled into one. Around the clock ...

looking for a Arabic Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Arabic and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

looking for a Dutch Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Dutch and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

looking for a Greek Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Greek and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

looking for a French Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in French and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

looking for a Spanish Speaking Customer Service Advisor to join our Customer Support team in Edinburgh. If you're fluent in Spansish and English and enjoy helping people, you'll support customers via phone and live chat, assisting with flights, hotels and other travel-related enquiries while delivering … exceptional customer experience. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh - Hybrid (This is NOT a remote role). Salary: 26,800 Hours: Full time, 37.5 hours a week. Hybrid : Our hybrid model is 3 days in office, 2 days from home. Language: This role ...

About the Opportunity Our client, a leading organisation within the financial services sector, is seeking an experienced Business Analyst to support a large-scale customer, account, and asset migration onto a new platform. This role will play a key part in ensuring complex customer, operational, and data requirements … translated into clear migration rules and delivery outcomes, while maintaining a strong focus on customer experience and regulatory compliance. Key Responsibilities Define and document customer migration requirements, data rules, and business processes. Analyse customer and operational data to support migration planning and delivery. Design and improve ...

compliant, agent-driven services. Operating within a highly regulated environment, the role will ensure all agentic solutions are designed with governance, risk management, auditability, customer protection and operational resilience embedded from inception. The position acts as the bridge between business operations, technology, risk, compliance and customer governance functions … identifying, assessing and prioritising candidate processes. Lead transformation initiatives from current-state assessment through to production deployment. Establish transformation roadmaps aligned to business strategy, customer outcomes and regulatory obligations. Drive measurable improvements in cost, quality, productivity, customer experience and risk reduction. 2. Process Engineering & Optimisation Analyse ...

across Asset & Invoice Finance. Job title: Senior Product Owner - Data Products Location: Edinburgh or London Salary: £78,098 - £109,060* depending on location, skills & experience Hours: Full time (35 hours per week) Working Pattern: Our work style is hybrid, which involves spending at least two days per week … propositions. As Senior Product Owner, Data Products, you'll define and deliver the data product strategy across Asset & Invoice Finance. You'll combine customer needs, commercial opportunities and technology investment to shape the roadmap, develop data-led capabilities and deliver meaningful customer and business outcomes. You'll lead ...

Head of Customer Remediation - Edinburgh (hybrid 4 days a week) A major UK life and pensions business is building a new senior role to take ownership of remediation, risk events and complaints across a customer operation of around 50 to 60 people. It's a genuine build … Delivering a costed plan to reduce the service penalties incurred on complaints measures Strengthening controls and assurance in a regulated environment, with customer outcomes at the centre What we're looking for A controls, quality or risk background paired with a genuinely operational, get-it-done mindset A track ...

building new functionality that simplifies how advertisers set up campaigns, in a policy and regulatory compliant way. You'll own the end-to-end customer experience, contributing to product direction while building the APIs, services, data models, and user interfaces that bring it to life. Key job responsibilities … variety of technologies. Your systems will meet remarkably high standards of performance and reliability, and will operate at massive scale, 24x7. Basic Qualifications Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems Experience in professional, non-internship software development ...

Fraud Analytics team in the UK. You will shape detection strategies, develop technical solutions, and deliver insights to reduce losses while preserving customer experience. The role collaborates with subject matter experts to protect members from evolving fraud and scams. You’ll join a dynamic team within the Economic Crime ...

offers hybrid working across the UK, with flexible arrangements and opportunities to mentor junior analysts while collaborating with stakeholders to minimize losses and improve customer experience. #J-18808-Ljbffr ...

teams behind performance, reliability and architecture powering FanDuel Sportsbook. You will lead multiple engineering teams across Performance, Observability, and Modularisation, delivering fast, reliable customer experiences at scale. You will coach engineers, shape strategy, and make critical technical decisions to enable hundreds of engineers across geographies to move quickly, safely ...

engineer to join the Targeting organization to build privacy-safe ad solutions that are policy-compliant and scalable. You will own end-to-end customer experiences, contribute to product direction, and design APIs, services, data models, and user interfaces across multiple technologies to make ads more relevant for shoppers ...

this role, you’ll work alongside subject matter experts to shape detection strategies and develop technical solutions that reduce losses while maintaining a great customer experience. You’ll use your programming expertise to build queries and deliver insights, representing our team across the business and the wider industry. This … your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works. Uncompromisingly Customer, whatever our role The extras you’ll get There are all sorts of employee benefits available at Nationwide, including: Access to private medical insurance ...

continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries. You’ll work alongside multidisciplinary teams of strategists, architects, engineers, analysts, designers and consultants, helping enterprise organisations modernise … continuous learning; embracing new Appian capabilities and identifying opportunities to improve delivery through automation, reusable components and emerging AI capabilities. Must Have Qualifications Proven experience delivering enterprise‐scale Appian solutions within complex clients. Strong experience developing Appian applications using Records, Record Types, Relationships, SAIL Interfaces, Process Models, Sites ...

seeking a Head of Digital Growth to lead the multi-year digital modernisation across adviser and customer experiences. The role shapes the growth thesis, orchestrates cross-functional squads, and balances business case discipline with regulatory and consumer duties … regulated environment. Based in the UK (Stirling/Edinburgh/London/Reading) with hybrid working, the role reports to the Director of AX, CX & Digital Proposition and oversees a team of up to six transformation projects. #J-18808-Ljbffr ...