24 of 24 Permanent Customer Experience Jobs in Edinburgh

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

Customer Experience Manager - Satellite Software | Edinburgh (Hybrid) Sector: Space Tech | Full-time or Flexible | Salary: Competitive + Benefits I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity to play … shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world. This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and … commercial drive. Key Responsibilities: Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success Build strong, long-term relationships with key stakeholders across customer organisations Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams Lead and develop the technical support function and support the delivery of customer training More ❯

Customer Experience Manager - Satellite Software | Edinburgh (Hybrid) Sector: Space Tech | Full-time or Flexible | Salary: Competitive + Benefits I'm working with an exciting and fast-growing Edinburgh-based space tech company who are looking to appoint a Customer Experience Manager to join their Customer Delivery & Operations team. This is a fantastic opportunity to play … shaping how customers interact with cutting-edge satellite software products used by satellite operators, manufacturers, and partners around the world. This hire will be responsible for owning the full customer journey - from pre-sales support through onboarding, ongoing relationship management, technical support, and commercial growth. The role demands a unique mix of customer-centric thinking, technical understanding, and … commercial drive. Key Responsibilities: Act as the main post-sales contact for customers, ensuring smooth onboarding and continued success Build strong, long-term relationships with key stakeholders across customer organisations Identify upsell, cross-sell, and renewal opportunities in partnership with sales and product teams Lead and develop the technical support function and support the delivery of customer training More ❯

Customer Experience Manager - Scotland Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience … for professional development and international travel An open, collaborative environment where your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the … a commercial astronaut Leading a first-class technical support function Keeping your finger on the pulse of the ever-evolving space industry Were looking for someone who: Has solid customer account management experience Understands satellite operations, mission planning, or ground segment software Communicates brilliantly with both technical and non-technical people Has a commercial spark and can spot More ❯

Customer Experience Manager -Edinburgh,Dundee,Bristol We're working with one of the UK's fastest-growing space technology innovators, a company that's literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU … an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh,Dundee and Bristol 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An … open, collaborative environment where your ideas can make a real impact. Why you'll love this role: You'll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, you'll be the go-to person who More ❯

Customer Journey Manager (12-Month FTC) page is loaded Customer Journey Manager (12-Month FTC) Apply locations Edinburgh Bristol Harbourside time type Full time posted on Posted Yesterday time left to apply End Date: August 23, 2025 (13 days left to apply) job requisition id 140975 End Date Friday 22 August 2025 Salary Range … We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Customer Journey Manager (12-Month FTC) SALARY: £59,850 - £66,500 LOCATIONS: Edinburgh or Bristol HOURS: Full-Time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves … of our time, at one of our office sites. ABOUT THIS OPPORTUNITY Lloyds Banking Group embarks on a transformative journey to reshape the financial landscape and elevate the customer experience. As part of this ambitious venture, a dedicated Customer Journey Manager is sought to join the Strategic Ledger, Controls & Reconciliation lab. What makes this role stand out? You More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

in days) to receive an alert: Location: UK - Edinburgh Job-ID: 214913 Contract type: Standard Business Unit: Inside Sales Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its … profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre-sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader … you will be responsible for delivering a great Customer experience from pre-sales (quoting stage) all the way through to delivery and where necessary overseeing any issues with invoicing. A key part of the role is to manage and develop stakeholder relationships (both internally and with our customers) whilst also supporting and developing team members. Proactive management and More ❯

JOB TITLE: Customer Journey Manager (12-Month FTC) SALARY: £59,850 - £66,500 LOCATIONS: Edinburgh or Bristol HOURS: Full-Time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. ABOUT THIS OPPORTUNITY Lloyds Banking Group embarks on … a transformative journey to reshape the financial landscape and elevate the customer experience. As part of this ambitious venture, a dedicated Customer Journey Manager is sought to join the Strategic Ledger, Controls & Reconciliation lab. What makes this role stand out? You'll play a crucial role in our Finance transformation, using brand new technology to improve control, increase … efficiency, and create value. By working closely with Product Owners and cross-functional teams, you'll guarantee smooth integration and coordination of customer journeys. The Finance Platform is at the heart of our innovative change, providing new tools like the General Ledger and ARCs that support reconciliation and attestation. We're pushing the boundaries to deliver world-class systems More ❯

Location: Samsung Experience Store, Edinburgh Salary: £41,000 - £45,000 DOE (20% bonus potential) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity for you! We are looking … for a talented Store Manager to join our Samsung Experience Store in Edinburgh Role Summary: As the Store Manager, you will play a pivotal role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that … Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers. Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide More ❯

network of talent, and help drive impactful change for some of the world's most mission-driven institutions. As a team: Song Service: Our purpose is to champion the customer, helping businesses across all industries build relevant and significant relationships and interactions with their customers - both B2B and B2C. The Service practice sits within our Song business. We work … operate always-on enterprises Work with famous brands and household names - no worrying about how to explain what you do to your family again! Support clients to define a customer-first mindset, helping them shape their business and operating models Redefine customer journeys and personalise interactions to create significant and consistent experiences Be at the forefront of physical … and digital engagement models to give their customers a seamless service model Re-invent the customer 'ecosystem' as products/services spread across organisations Learn about the latest trends in customer data and experience from a customer, colleague and operations perspective and utilise this data to help organisations maximise value from their customer interactions Understand More ❯

JOB TITLE: Senior Customer Journey Manager SALARY : £76,194 - £95,000 LOCATION: Edinburgh HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in our Edinburgh office About this opportunity We're looking to recruit a Senior Customer Journey Manager to work in our Digital Finance Lab. Our Lab sits in the Payment Services Platform (PSP), where our … regulators to help Britain prosper while protecting the UK, the bank, and customers. We make extensive use of agile delivery techniques to release value and sustain service. The Senior Customer Journey Manager (CJM) plays a crucial role in product development, assisting the Product Owner and the broader product team in understanding, measuring and orchestrating Customer Journeys with a … role in making sense of this insight and factoring it into prioritisation approaches and design choices. You'll also be responsible for understanding and optimising the end-to-end customer experience (internal and external) to ensure the needs of the customer remain at the forefront of all journeys. They will be responsible for continuous improvement of the More ❯

technology. As an Applied Scientist, you will join a team dedicated to optimizing our delivery network, ensuring customers receive their packages reliably and efficiently. We are seeking an enthusiastic, customer-centric professional with good analytical capabilities to drive impactful projects, implement advanced scheduling solutions, and develop scalable processes. In this role, you will have immediate ownership of business-critical … challenges and the opportunity to make strategic, data-driven decisions that shape the future of last-mile delivery. Your work will directly influence customer experience and operational excellence. The ideal candidate will possess both research science capabilities and program management skills, thriving in an environment that requires independent decision-making and comfort with ambiguity. This role offers the … on one of the world's most sophisticated logistics networks while working with pioneering technology and data science applications. BASIC QUALIFICATIONS 3+ years of building models for business application experience PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience Experience in patents or publications at top-tier peer-reviewed conferences More ❯

APIs, connectors, and middleware. Perform data migration and transformation tasks to ensure smooth data transition into Dynamics applications. Comfortable leveraging Dynamics 365's analytics capabilities to gain insights into customer behaviour, trends, and customer satisfaction. This includes using Power BI for data visualisation and analysis. 3. Documentation, Testing and Debugging: Conduct unit testing and participate in integration testing … documentation, including design documents, coding standards, and user guides. Use version control systems to manage and track changes to source code and configurations. Connect to your skills and professional experience All applicants must hold or be eligible to apply forUKSecurity clearance Functional/Technical Required foundational skills and experience Proven experience as a Dynamics Developer, including customization … integration, and coding. Experience in web development technologies like HTML, CSS, and ASP.NET. Relevant certifications in Microsoft Dynamics development (e.g. Microsoft Certified: Power Platform Developer Associate). Experience with Dynamics 365 SDK, plugins, custom workflows, and extensions. of the Power Platform (Power Apps, Power Automate, Power BI) to extend and enhance Dynamics 365 capabilities. Understanding of data integration More ❯

CreateFuture is fast becoming the UK's most recognisable digital consultancy, with years of experience building digital products and services for major organisations whilst putting our people first. We have offices in the centre of Edinburgh, Leeds, Manchester, and London as well as remote employees located throughout the country. We are a team of creators - whether that's code … methodically qualifying, accurately forecast revenue and deal progress, and provide regular updates to senior management. Ensure a smooth handover of won business to the Client Services and Delivery teams Customer Engagement: Cultivate and maintain strong relationships with C-level executives and other key stakeholders in target organisations. Understand their business needs, challenges, and priorities to recommend appropriate solutions Sales … Apply this knowledge to position CreateFuture as a market challenger and to inform go-to-market strategies We'd love to talk to you if you have: Skills and Experience - Proven Experience: within business development, sales, or similar experience in the iGaming sector, with a proven track record of consistently meeting or exceeding sales targets in a More ❯

Our Chief Operating Office (COO) business works across Royal London to help deliver the Group's strategic ambitions. We work in partnership to deliver operational excellence, drive innovation, enhance customer experience, and protect our business from threats impacting our industry. We are the largest business unit within Royal London, bringing together thousands of colleagues to look after millions … projects at any given time. Collaborate with cross-functional teams to ensure proposed solutions meet the requirements. Support User Acceptance Testing. About you Experienced Senior Business Analyst with previous experience in a BA role. Experience in one or more of the following disciplines (Marketing, Commercial, Life & Pensions, Data Solutions, Investments). Advanced in analytical and problem-solving skills. … Experience using a variety of business analysis techniques, tools and standards. Proficient interpersonal and stakeholder management skills to establish and maintain relationships. Ability to manage own workload and support colleagues. About Royal London We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise More ❯

our hybrid model requires colleagues to be in the office a minimum of 40% of their time) Salary: A competitive salary from £51,920 - £77,880 depending on the experience you can bring Closing date: 23 August 2025 We're a company of ambitious, collaborative problem-solvers who get things done - we're looking for like-minded people to … of technology changes and supporting third party deliveries for the Aegon UK platform and digital experience. Drive continuous process improvement and push the boundaries of innovation in technology and customer experience to make the Aegon platform first choice for our customers. Key Responsibilities include: Leading and driving technical delivery, making decisions that shape how we deliver effectively Work … solving through to effective resolution We'd love to hear from you if you have: Ability to work in an agile environment Proven ability to manage multiple concurrent projects Experience using ServiceNow, Microsoft Project and Excel Proven IT project management experience in taking major technology deliveries from idea to implementation Managed third party software and application supplier deliveries More ❯

of payment orchestration. Our products enable enterprise businesses to optimise their payment infrastructure and create frictionless digital payment experiences for their end users. Now with a global reach, our customer base is made up of incredible brands and household names from across the travel, retail and gambling sectors and it's growing fast! Our world class partners include Visa … socials Become a BR-DGE Builder About the Role : BR-DGE is going through an exciting period of growth and to fuel this we are looking for an experienced Customer Support Engineer to take a leading role in helping our customers have a seamless experience using our platform. You will help our customers integrate with our growing range … proactive attitude in diagnosing issues and driving solutions through to resolution. Please note that we only consider UK-based candidates for this role. What you'll be doing: Have experience working with customers who require assistance in understanding how to integrate into language-agnostic API gateways Troubleshoot issues, file bugs, and collaborate with our engineering teams to provide a More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance Location: Edinburgh The successful candidate will join a highly skilled team of support engineers providing technical infrastructure … support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Education and Experience required: Proven track … in UNIX/Linux Solid technical background supporting large-scale Unix/Linux Server environments. Ability to mentor technical staff and partners to troubleshoot complex server environments and situations. Experience in a highly visible role providing support and troubleshooting services on multiple projects at the same time. Ability to communicate technical concepts to non-technical business partners. Linux and More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance. Location: Edinburgh The successful candidate will join a highly skilled team of support engineers providing technical infrastructure … support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for delivery of … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

experienced Technical Support Engineer who can deal with a range of issues as they grow. What's in it for you: Salary of £30,000 - £35,000 depending on experience 33 days of annual leave Additional performance-based incentives Modern offices and top of the range equipment What You'll Do: As a Technical Support Engineer, you'll be … at the heart of the company. You will collaborate with internal teams, third-party IT providers, and partners to ensure seamless onboarding, resolve technical challenges, and optimise overall customer experiences. Your expertise will play a key role in managing and improving processes. Customer Support & Product Adoption - Provide second-line technical support, assist with onboarding, and ensure timely issue … resolution. Customer Success & Engagement - Identify customer needs, track satisfaction trends, and contribute to self-service improvements. Proactive Customer Assistance - Build strong relationships, monitor account health, and advocate for customer needs. Process Improvement & Onboarding - Enhance support workflows, contribute to automation, and assist with new customer onboarding. What You'll Bring to the Role: Experience More ❯

Full time posted on Posted 2 Days Ago job requisition id R-100802 We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation … to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining … about the how as much as the what , and we work closely together to build a culture of trust, inclusion, and continuous improvement. What We're Looking For Extensive experience as a Scrum Master, Agile Coach, or Engineering Manager in a SaaS or product-led environment A strong track record of coaching, mentoring, and supporting engineers across experience More ❯

products and marketing strategies Researching and forecasting sales and developing sales strategies and methods and evaluating their effectiveness based on your catchment area Converting prospects into successful customers through customer sales methods such as door-to-door, cold calling and presentations - all in person. Carrying out the whole sales cycle which includes identifying and developing leads, meeting with your … in person demonstrations of the retail product Maintaining up-to-date records within Salesforce CRM solution Create new business through network events What you'll be bringing: Relevant sales experience in a Field and outbound environment, preferably in a solution-sales/technology-related Strong experience in hospitality Strong understanding of sales development best practices Ability to manage … time effectively and efficiently Demonstrated ability to meet and/or exceed sales targets Experience using Salesforce or comparable CRM experience to manage and organize pipeline Ability to thrive in a competitive, dynamic and quota-driven environment Proficiency in English, any other language is a nice to have We know that people are more than what's on More ❯

Full time posted on Posted 2 Days Ago job requisition id R-100724 We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation … to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining … with intention, connection, and a shared sense of purpose. Together, we're transforming the way businesses learn from and connect with their users. What We're Looking For Extensive experience as a Scrum Master, Agile Coach, or Engineering Manager in a SaaS or product-led environment Experience mentoring and supporting engineers at various stages of their careers A More ❯