1 to 25 of 27 Permanent Customer Experience Jobs in Edinburgh

appliances? The Alexa Connect Kit Team is seeking a Software Development Engineer to help develop new solutions focused on improving the quality, diversity, and customer experience of smart home devices. The Alexa Smart Home team is focused on making Alexa the user interface for the home. Customers love … and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of IoT systems, strong CS fundamentals, experience developing new systems, and strong communication skills (to both business and technical partners) are absolute requirements. About the team Our vision is to make … to continue learning. You will build software that will materially improve people's lives. BASIC QUALIFICATIONS - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - 3+ years of Video More ❯

Default language Join our team and help customers create the heart of their homes! We're looking for someone who can make the planning experience enjoyable and inspiring by engaging with customers warmly and attentively. Apply today and be part of a team that turns kitchen dreams into reality … You have an interest in people's lives at home and look to provide customers with personalised solutions that meet their needs. You have experience working in a customer-oriented business, working closely with sales targets and customer conversion rates. You are someone who is always looking … for ways to improve the customer experience and grow sales, finding solutions to problems and communicating with the customer. You are open to learning and working with a variety of computer programmes including Microsoft Office suite and Planning Tools. WHAT YOU'LL BE DOING ON THE DAY-TO More ❯

you'll collaborate closely with scientists, engineers, and designers to develop innovative advertising solutions. Your responsibilities include helping advertisers optimize their targeting strategies, improving customer experience through relevant ad delivery, and contributing to the growth of Amazon's advertising business. We place a high emphasis on team spirit … optimization and keyword research to help advertisers improve their visibility and reach. Throughout all these functions, the team maintains a strong commitment to preserving customer privacy while helping advertisers effectively reach their target audiences. BASIC QUALIFICATIONS Master's degree Experience programming in Java, C++, Python or related language … Experience with neural deep learning methods and machine learning Experience in building machine learning models for business application Experience in applied research Experience with large scale machine learning systems such as profiling and debugging and understanding of system performance and scalability Experience with modeling tools More ❯

the Supply Chain. GOX is looking for Senior Software Development Engineer who joins us in our quest to give our customers the best fulfillment experience in the world. It is our mission to delight our customers by providing capabilities, tools and mechanisms to fulfillment operations. As OPS DEA Senior … statistical approach) as well as Machine Learning products and tool development including their frontend. On top of your internal customers, you will leverage your experience and skills on projects requiring partnership across the org, with a wide range of departments within the company, mainly Amazon Transportation Services (ATS-Sortcenter … all along the distribution chain. The EU OPS DEA team is recognized for its expertise and excellence in creating solutions which improve massively the customer experience. Several of the team's developments for EU, are rolled out in other regions with some of them becoming worldwide standard. You will More ❯

you will join a team dedicated to optimizing our delivery network, ensuring customers receive their packages reliably and efficiently. We are seeking an enthusiastic, customer-centric professional with good analytical capabilities to drive impactful projects, implement advanced scheduling solutions, and develop scalable processes. In this role, you will have … critical challenges and the opportunity to make strategic, data-driven decisions that shape the future of last-mile delivery. Your work will directly influence customer experience and operational excellence. The ideal candidate will possess both research science capabilities and program management skills, thriving in an environment that requires … Amazon's customers, achieving on-time delivery in a cost-effective manner. Minimum Requirements: 6+ years of building machine learning models for business application experience Knowledge of programming languages such as C/C++, Python, Java or Perl Experience programming in Java, C++, Python or related language Experience More ❯

to improve workflows, reduce manual workload through application development and process automation. The candidate will develop production applications and services to ensure a positive customer experience that is in line with Amazon business objectives. They have an understanding and empathy for Amazon's customers and business objectives, particularly … in development with React.js, HTML5, CSS, and JavaScript (ES6+) for building user interfaces efficiently. The candidate must be proficient in Node.js and Express.js, with experience in building RESTful APIs. Candidates should be well-versed in core AWS services, including compute services like EC2 and Lambda, storage solutions like S3 … and database services like RDS. Experience in setting up and managing CI/CD pipelines using tools such as AWS CodePipeline, GitHub Actions, or similar platforms. Familiarity with Infrastructure as Code (IaC) tools like AWS CloudFormation, Terraform, or the AWS CDK is a valuable asset. An understanding of networking More ❯

be scaling up our Chase brand and growing our team with it. To that end, we're looking for exceptional Incident Managers who have experience working in highly available, high transaction throughput technology contexts. You'll most likely be working in a start-up or scale up and are … accustomed to managing incidents that have the potential to disrupt the customer experience and are looking for a new context and somewhere to grow your career. We're looking for a customer obsessed, critical thinker who is able to join the dots up from multiple data points … driving the Incident Management processes to resolution using strong facilitation, planning and time management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. The ability to communicate the incident status, resolution and impacts More ❯

by supporting the health and performance of their environments through our subscription-based services. If you're ready to make an impact and support customer success, apply today at . Who are we? Esri UK sells the world's leading geospatial software, ArcGIS and we provide a wide range … on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the delivery of planned activities and coordinate changes to services. … this role. Working across a number of customers in different markets your key responsibilities as a Service Delivery Manager would be to: Build excellent customer relationships: You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and More ❯

Insight Experience for Women - Software Engineering Fast track your career at our Insight Experience for Women, Software Engineering, Edinburgh, 2025 Do you want to learn more about Software Engineering, and how you can get your career off to a flying start? Our Insight Experience is your chance … frameworks to tackle complex problems and deliver industry leading services for our customers. What you'll do Join us for an enriching one-day experience in Edinburgh designed to give you a deep dive into our internship programme. The day will be split into two engaging sessions: a morning … esteemed members from our Gender Network, who will share valuable insights and engage in discussions. The afternoon will offer a hands-on opportunity to experience what it's truly like to be part of our programme, emphasising the real-life applications of learned skills. This year's Insight Programme More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

a role with significant impact and growth? Amazon is looking for a dynamic Software Development Engineer to join our Core Services team under Worldwide Customer Purchase Journey. The Shipping and Region Authority (SARA) organization innovates on foundational products that shape the customer shopping journey, beginning from the gateway … page of their visit through search and discovery experiences. SARA's products also help drive checkout and fulfillment customer experiences. Through a complex orchestration of its four domains (Shipping, Regions, Locations, Restrictions), SARA influences and frames the shopping CX. Our systems are architected for scale and consistency, offering configurable … flexible, and global solutions (standardized globally but customized for local regulations). We integrate with multiple cross-technology and functional services to identify customer locations, shipping options, and apply sales and shipping restrictions. In this role, you will scope complex projects and deliver simple, elegant solutions by collecting product More ❯

based conversational technologies that customers love. Our mission is to push the envelope in LLMs for Alexa, in order to provide the best-possible customer experience for our customers. BASIC QUALIFICATIONS PhD with specialization in artificial intelligence, natural language processing, machine learning, or computational cognitive science. 10+ years … of combined academic and research experience with a strong publication record in top-tier journals and conferences. Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. Mentors and trains the research scientist community on complex technical issues. Experience developing software in traditional programming languages (Python, Java, etc.). Excellent written and spoken communication skills. PREFERRED QUALIFICATIONS 10+ years of experience building and deploying innovative NLP solutions at scale. Expert level skills focusing on Large-language-Models. Demonstrated experience in training LLMs through PT, SFT, and More ❯

in Large-scale computing, Distributed systems, Web applications, Data mining, Scalability, Security, and Algorithms to name a few. The team's work directly impacts customer experience at a worldwide scale. Innovation Are you seeking an environment where you can drive innovation? Do you want to apply state-of … the right end to end solution to the business problems. Ideate on future roadmap for science in CMT, and CMT in general. BASIC QUALIFICATIONS Experience programming in Java, C++, Python or related language Experience with SQL and an RDBMS (e.g., Oracle) or Data Warehouse PREFERRED QUALIFICATIONS Experience More ❯

Kindle Reader organization. As a Software Engineer, you will take an exciting and challenging role on a team that is innovating on the Reading experience on Kindle mobile devices and services for millions of Amazon customers. You will work with world-class engineers, business leaders, and other talented engineering … innovate their reader experiences. As a software engineer, you will think big and drive architecture decisions for Kindle Library, cross OS development, app UX experience, and service integrations to deliver an awesome reader experience. We are looking for a passionate, hard-working, and talented software engineer who has experience … have the opportunity to work with: The foundational tech stack for syncing and storing structured annotations (i.e., text sticky notes, highlights, bookmarks). Sync CX features such as MRPR (most recent page read CX) and FPR (furthest page read). The core sync architecture driving our vision to be a More ❯

Join us as a UX Designer in the mobile team We'll look to you to be a passionate advocate for great customer experiences, bringing your creative and strategic thinking skills You'll be at the forefront of UX design solutions that employ and improve our principles, standards and … the team in the office on a Thursday for collaboration What you'll do As a UX Designer, you'll create innovative and seamless customer experiences for our mobile app. You will develop high-level wireframes and prototypes to effectively convey design concepts. Your goal will be to deliver … consistent, efficient, and enjoyable experiences that enhance customer experience and engagement. Key aspects of your role will also include: Working closely with product owners, researchers and development to create new features and enhance existing ones Translating customer insights into designed experiences and forming a compelling story around More ❯

The Amazon IES CFX team offers a unique opportunity to work on industry-leading products and technologies. We aim to reduce costs and improve customer experience with systems that meet high standards of quality, performance, and reliability, operating continuously at scale. You will work with engineers across diverse … software architectures and technologies. BASIC QUALIFICATIONS 1+ years of software development or technical support experience. Experience troubleshooting and debugging technical systems. Experience scripting in modern programming languages. PREFERRED QUALIFICATIONS Knowledge of service-oriented architecture and microservices. Basic scripting skills. Strong problem-solving skills. Basic knowledge of data structures More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … shaping the future of connectivity! Your passion for resource coordination and a can-do attitude will be your most important attribute, but the following experience will also help: Excellent verbal and written communication skills and record keeping. Ability to be adaptable at all times to a fast-changing environment. … periods. Demonstrable ability to support a multi-faceted busy department. Location: Office/Hybrid Contract: Permanent Salary : £24,000.00 to £26,000.00 (depending on experience) Key Benefits : Pension, Private Medical Insurance, 25 days holiday (plus bank holidays & an extra day for your birthday), Discounted dental and gym schemes, Voucher More ❯

Amazon Web Services. We build systems that process payments at an unprecedented scale, with accuracy, speed, and mission-critical availability. We innovate to improve customer experience across the globe, with support for currency choice, in-store payments, pay on delivery, credit and debit payments, seller disbursements, gift cards … internship professional software development experience. 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience. Experience programming with at least one software programming language. PREFERRED QUALIFICATIONS 3+ years of full software development life cycle, including coding standards, code reviews, source More ❯

Manager Location : London, Manchester, Newcastle, Edinburgh, Birmingham Career Level : Manager (L7) We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and … an Enterprise Commerce Architect at the Manager, you will: Be responsible for designing, implementing, and optimizing enterprise-scale commerce solutions that drive seamless, omnichannel customer experiences. You will collaborate with cross-functional teams-spanning business stakeholders, technology leads, and UX designers-to ensure that your commerce architecture integrates smoothly … composable commerce, AI-driven personalization, and cloud-native architectures, integrating best practices into client engagements. show more show less Qualifications We are looking for experience in the following skills: Strong experience in commerce architecture, engineering, or related roles, focusing on B2C or B2B commerce models. Proven track record More ❯

service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people. The Product & Channels team leads client-facing apps and web services, including the migration to a single … V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible to drive and transform our contact centre and stores … team members including taking part in design and code reviews, fostering a culture of collaboration, innovation, and continuous improvement. We need you to have Experience in a technical lead role, leading the delivery of large and complex projects and leading the team of engineers. Excellent communication skills with ability More ❯

the charter to improve the quality of advertising creatives by detecting and fixing issues in advertiser-supplied creatives, raising the bar on the advertising customer experience. Our team is looking for Applied Scientists to research and develop the next generation of ML and LLM-based Judge systems that identify … the gap between AI research and real-work applications at significant scale. You will provide the science leadership for automatic moderation detections that reduce customer frustration in the screening and remediation of creatives. Key job responsibilities • Use statistical analysis, machine learning and LLM techniques to create scalable solutions for … scale data analyses, model development, model validation and model implementation together with software engineering teams BASIC QUALIFICATIONS - PhD, or a Master's degree and experience in CS, CE, ML or related field - Experience in patents or publications at top-tier peer-reviewed conferences or journals - Experience programming More ❯

the charter to improve the quality of advertising creatives by detecting and fixing issues in advertiser-supplied creatives, raising the bar on the advertising customer experience. Our team is looking for Applied Scientists to research and develop the next generation of ML and LLM-based Judge systems that identify … the gap between AI research and real-work applications at significant scale. You will provide the science leadership for automatic moderation detections that reduce customer frustration in the screening and remediation of creatives. Key job responsibilities • Use statistical analysis, machine learning and LLM techniques to create scalable solutions for … scale data analyses, model development, model validation and model implementation together with software engineering teams BASIC QUALIFICATIONS - PhD, or a Master's degree and experience in CS, CE, ML or related field - Experience in patents or publications at top-tier peer-reviewed conferences or journals - Experience programming More ❯

like Amazon Echo, Echo Dot, Echo Show, and Fire TV, which are at the forefront of this latest technology wave. To preserve our customers' experience and trust, the Alexa Sensitive Content Intelligence (ASCI) team creates policies and builds services and tools through Machine Learning techniques to detect and mitigate … NLP or CV related tasks. You will work in a hybrid, fast-paced organization where scientists, engineers, and product managers work together to build customer facing experiences. You will collaborate with and mentor other scientists to raise the bar of scientific research in Amazon. Your work will directly impact … to apply them in different business cases. You leverage your exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience of building large-scale distributed systems to create reliable, scalable, and high-performance products. In addition to technical depth, you must possess exceptional communication More ❯

validate these hypotheses. This role is highly analytical and insight-driven, requiring the translation of digital user behaviour KPIs into the end-to-end customer experience. You will embed best practices across Marketing and Data teams, collaborating on journey and page modifications, including copy, visual design, proposition strategies, UX … stakeholders. Collaborate with Digital Estate and GTC teams to implement learnings into design standards. Contribute to Proposition development and review processes. About You Extensive experience in digital conversion optimization across the customer lifecycle. Proficiency with testing tools such as Optimizely, Maxymiser, and understanding of CSS, HTML, and scripting. … Knowledge of UX and user behaviour across devices and platforms. Experience managing multiple concurrent experiments within a diverse portfolio. Familiarity with digital insights tools like Google Analytics, Adobe Analytics, Hotjar, etc. Understanding of CMS systems and responsive design experimentation. Technical expertise in analytics tracking, including Google Tag Manager and More ❯