Support Technician
- Hiring Organisation
- Akixi
- Location
- Edinburgh, UK
- Employment Type
- Full-time
junior colleagues, and supporting the continuous improvement of our products. Key Responsibilities Provide 1st and 2nd line technical support for cloud communication platforms, hosted IP telephony systems, and associated applications. Diagnose, troubleshoot, and resolve customer issues via phone, email, and ticketing systems within agreed SLAs. Collaborate with engineering … including Maths, English, and Science. Minimum of 3 years' commercial experience in an IT and/or application support environment. Solid understanding of hosted IP telephony. Proficiency with MS Office 365/Admin, Microsoft Windows 11, MacOS Proficiency with Azure, Teams/Teams TAC/Telephony Services, PowerShell ...