Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Gold Group
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware … commitment to good quality and information security management (ISO27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Gold Group Ltd
2nd Line / 3rd Line Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office / 2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£40,000.00 (depending on experience) Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating shifts … client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line Service Desk Analyst or 3rd Line Service Desk Analyst. 2nd Line / 3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware … commitment to good quality and information security management (ISO27001 and ISO 9001 certifications) by adhering consistently to policies and procedures. 2nd Line / 3rd Line Service Desk Analyst Knowledge / Skills Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed More ❯
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
Kosli
exceptional customer service. You might be a great fit for this role if you have: Solid experience in DevOps and Platform Engineering . Git and version control workflows CI / CD tools (Jenkins, GitHub Actions, GitLab etc.) Container platforms (Docker, Kubernetes) Infrastructure-as-code (Terraform, Ansible, Pulumi, CloudFormation) Cloud platforms (AWS, Azure, GCP) Security engineering tools and practices: SAST … / DAST tools (Checkmarx, Veracode, SonarQube) Container security (Aqua, Snyk, Anchore) Programming and scripting languages (Python, Go, YAML, JSON etc.) A background in financial services or similar regulated industries. Familiarity with compliance frameworks, and security requirements (e.g., ISO27001, SOC 2, SOX, PCI DSS, FedRAMP, FFIEC, NYDFS, and SEC compliance requirements) A track record in … sales and supporting go-to-market strategies. Excellent written and verbal communication skills, with the ability to translate complex technical topics to both technical and non-technical stakeholders. AWS / Azure / GCP certifications, CISSP, CISM, or other security certifications are a plus Perks & Benefits Competitive salary. Generous equity plan. Remote-first working environment with regular travel to More ❯