2 of 2 Permanent IT Support Engineer Jobs in Edinburgh

well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite). This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range … with hybrid working available after six months, and the company actively supports professional development through funded certifications and training. Key Responsibilities ** Providing 2nd line support across a varied client base ** Troubleshooting Microsoft 365, Windows, macOS and networking issues ** Resolving escalated hardware, software and connectivity problems ** Taking ownership of tickets ...

limited to servers, storage, mainframe, networks, AD, SAP basis, public clouds, private clouds, datacenter technologies, containers, middleware, DBs, Modern Device Management, Intelligent Collaboration, IT (HW&SW) Asset Management Services, Field Services and Technical Service Desk. Job Description Essential Job Functions: - Offer basic technical support in infrastructure services, responding … gaining hands-on experience and knowledge. - Assist in monitoring and basic troubleshooting of infrastructure systems. - Work with the team to meet infrastructure needs and support daily operations. - Assist in the development of infrastructure documentation, such as incident logs and records. - Show eagerness to learn and grow in a technical ...