1 to 25 of 28 Permanent ITIL Jobs in Edinburgh

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

a methodical approach Excellent customer service skills Strong and confident presentation skills Professional verbal and written communication skills Strong SCCM 2012 knowledge Desirable: ServiceNow ITIL Foundation Application virtualization (Microsoft APP-V) Fundamental knowledge across Windows Operating Systems MS SCCM 2012 Recruitment fraud is a scheme in which fictitious job opportunities More ❯

TCP/IP, and routing. Excellent customer service, communication, and problem-solving skills. Experience with server and desktop hardware installation and maintenance. Knowledge of ITIL or other recognized IT support practices is a plus. Microsoft certifications related to M365, Intune, and Azure/Entra ID are highly desirable. Team player More ❯

Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support the Origo end user communities devices and systems including but not limited to, laptops, mobiles, software licenses, office printers More ❯

Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support the Origo end user communities devices and systems including but not limited to, laptops, mobiles, software licenses, office printers More ❯

and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers, and other key stakeholders. Ideally Azure SQL/MS-SQL More ❯

Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such More ❯

Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such More ❯

and AVD. Virtualization (VMware) implementation and administration experience. Knowledge of mainstream Storage, Backup/Replication, and DR Technologies. Experience Solution architecture: 5 years (preferred) ITIL: 1 year (preferred) Cybersecurity: 1 year (preferred) JBRP1_UKTJ More ❯

is a B2B IT software company with a global presence and a team of 50 talented individuals. We develop Alemba Service Manager, a powerful, ITIL-aligned ITSM solution and sell to a wide range of public and private sectors including healthcare, local government, utilities, and financial services. With a commitment More ❯

colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. An ITIL V3 Foundation or higher certificate is required We’ll also look to you to demonstrate: Experience working within a Configuration Management (CfM) or Service Asset More ❯

Responsibilities: Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. Follow service desk processes using ITIL best practices and organisational standards. Support the organisation devices and systems (laptops, mobiles, software licenses, printers, servers, etc.). Work closely with other IT teams More ❯

Records systems (Tribal SITS preferably) Client Relationship Management (MS Dynamics) or Timetabling (TechnologyOne) would be advantageous. Skills/Experience Knowledge of PRINCE2 Practitioner or, ITIL Practitioner, or any recognised repeatable project management methodology. Experience of using SITS or similar student record system, including a good understanding of the principles that More ❯

communication with relevant stakeholders Oversee timely application of patches to systems and software to ensure security and stability Manage IT-related contracts Key Skills: ITIL v4 Foundation Be able to demonstrate ownership of production system health, monitoring, and alerting Strong grasp of infrastructure components Competent Jira and Confluence user for More ❯

communication with relevant stakeholders * Oversee timely application of patches to systems and software to ensure security and stability * Manage IT-related contracts Key Skills: * ITIL v4 Foundation * Be able to demonstrate ownership of production system health, monitoring, and alerting * Strong grasp of infrastructure components * Competent Jira and Confluence user for More ❯

AWS/Azure/GCP solution architecture Knowledge of DAMA-DMBOK Familiarity with applying key frameworks such as APQC Process Classification Framework, Zachman Framework, ITIL and Scaled Agile Framework What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

and drive continuous improvement in transition and release processes. Implement automation tools and frameworks to streamline release cycles. Governance and Compliance: Ensure compliance with ITIL/ITSM standards and organisational policies. What are we looking for? Strong knowledge of ITIL framework, particularly Service Transition and Release Management processes. Good understanding More ❯

and patching. Lead regular third-party supplier reviews, ensuring performance aligns with contractual agreements. Drive continuous improvement through robust stakeholder and supplier engagement. Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery. Requirements: Proven experience in service delivery and platform ownership within complex IT environments. Strong … working knowledge of ITIL v4, particularly in relationship, supplier, and service management. Familiarity with infrastructure technologies including VMs, containers, networking, and patch management. Confident in managing 3rd party providers and conducting regular service reviews. Excellent stakeholder management and communication skills. This is an excellent opportunity to join a respected investment More ❯

and patching. Lead regular third-party supplier reviews, ensuring performance aligns with contractual agreements. Drive continuous improvement through robust stakeholder and supplier engagement. Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery. Requirements: Proven experience in service delivery and platform ownership within complex IT environments. Strong … working knowledge of ITIL v4, particularly in relationship, supplier, and service management. Familiarity with infrastructure technologies including VMs, containers, networking, and patch management. Confident in managing 3rd party providers and conducting regular service reviews. Excellent stakeholder management and communication skills. This is an excellent opportunity to join a respected investment More ❯

Job Description Risk Consultant (Technology Change) Our client, a leading organisation in the financial services sector, is seeking a dedicated and experienced Risk Consultant with an emphesis on Technology Change to join their expanding team in Edinburgh. This permanent role More ❯

Risk Consultant (Technology Change) Our client, a leading organisation in the financial services sector, is seeking a dedicated and experienced Risk Consultant with an emphesis on Technology Change to join their expanding team in Edinburgh. This permanent role offers a More ❯

Our client, a leading organisation in the financial services sector, is seeking a dedicated and experienced Risk Consultant with an emphesis on Technology Change to join their expanding team in Edinburgh. This permanent role offers a fantastic opportunity to contribute More ❯

What You’ll Be Doing In this leadership role, you’ll guide a talented team of specialists in transforming ERP operations, primarily using Oracle technology. You will focus on achieving operational efficiency, regulatory compliance, and robust system design. From enhancing More ❯

£50,000 – 60,000 plus excellent benefits Hybrid working in Edinburgh Join a leading financial services organisation in Edinburgh. This is a newly created role within the Technology and Security Risk Team. Your expertise in Technology Change and Systems Development More ❯