8 of 8 Permanent ITIL Jobs in Edinburgh

Microsoft Azure. Experience working with end-user hardware and device support. Strong troubleshooting and problem-solving skills. Familiarity with structured IT service processes (eg ITIL). Skills & attributes Strong customer service focus with a proactive approach Clear and effective communication skills Ability to manage and prioritise a varied workload Comfortable ...

Experience with Microsoft 365 products (Office365, SharePoint, Teams, Exchange Online, etc.) Good understanding of computer systems, mobile devices and other tech products Knowledge of ITIL Incident Management best practices It would be a real bonus if you have: Working experience in a global context is a plus Exceptional analytical ...

Meraki environments. Proficient with tools such as Microsoft Intune (MDM) and ticketing systems like Fresh Service. Relevant certifications and security expertise, including Azure Administrator, ITIL, and Microsoft 365 security platforms are desired. If this sounds of interest please apply, or send your CV to (url removed) for a confidential chat ...

customer-facing skills. Ability and willingness to travel across the UK to customer sites and Agilico regional offices. Desirable PRINCE2, APM, Agile, or ITIL qualifications. Experience working within an MPS provider, technology integrator, or workplace technology business. Understanding of MFD technology, print management systems (secure print, cost control, output management ...

prototyping tools. - Excellent interpersonal, relationship building, interviewing, presentation skills and stakeholder management. Desirable Skills: - Appropriate professional qualifications, such as AGILE PRINCE2, Business Analysis and ITIL certifications. - Good technical knowledge and understanding of integrated IT systems and software development life cycle is highly desirable. If you would like to hear more ...

internal teams, managing expectations. Be proactive in resolving technical issues, find out what works or doesn't for future solutions Worked in an ITIL environment This is an exciting opportunity to help mould and develop both the short and long term objectives of the support function Please get in touch ...

analysis, and continuous improvement. Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business. Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management. Ensure the platform meets enterprise-level standards for resilience, scalability, and integration with wider infrastructure. Build … approach with excellent communication and stakeholder-management skills. Hands-on experience developing and delivering technology roadmaps. Strong problem-solving and organisational skills. Competence in ITIL-aligned service management; ITIL certification desirable. Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree ...

Stakeholder Collaboration: Ability to work closely with key stakeholders (e.g., project managers, architects, cloud services teams) to drive and deliver on the technology roadmap ITIL: Knowledge and practical application of ITIL best practices for incident, problem, and change management, ensuring alignment with service management processes. Agile and DevOps Methodologies: Experience ...