8 of 8 Permanent ITIL Jobs in Edinburgh

across teams Experience working with service management and/or asset management systems A genuine interest in improving digital and physical learning environments An ITIL Foundation qualification or equivalent practical experience Line management and overseeing of day to day work Our Excellent Benefits Package: At ENU, we offer a great ...

activities, access control, device management, and policy adherence Handling vendor relationships, licensing, renewals and contributing to budgeting and forecasting Manage Jira usage, documentation and ITIL aligned processes, ensuring accuracy, consistency and continuous improvement WHAT YOU WILL BRING TO THE ROLE Previous experience leading and developing a high performing service desk ...

through to implementation and support Confidence working with stakeholders at all levels, including non-technical audiences Knowledge of system configuration, integrations, or change processes (ITIL awareness is desirable) Benefits we offer: 41 days annual leave, generous pension scheme (17.6%), flexible working and professional development opportunities. Additional information: Salary ...

date with emerging technologies It would also be beneficial if you have: Experience supporting IT & AV services within a higher education environment An ITIL Foundation qualification or equivalent practical experience Our Excellent Benefits Package: At ENU, we offer a great working environment where we support ambition, recognise achievement, and offer ...

/Hybrid Salary up to £80,000 You will own incidents end-to-end across Incident, Major Incident, Change, Problem, and Service Request workflows (ITIL-aligned), leading real-time response to live DDoS attacks and complex network events as they unfold. Day to day, that means performing advanced 1st3rd line ...

/Hybrid Salary up to £80,000 You will own incidents end-to-end across Incident, Major Incident, Change, Problem, and Service Request workflows (ITIL-aligned), leading real-time response to live DDoS attacks and complex network events as they unfold click apply for full job details ...

Support customer maintenance, upgrades, and technical communications. Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks. Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team. Continuously level ...

operations across multiple office locations Manage hardware provisioning, onboarding/offboarding, and asset tracking Oversee vendor relationships, licensing, and IT purchasing Drive ITIL-aligned processes (Incident, Problem, Change) Maintain accurate documentation and identify opportunities for improvement What We’re Looking For Proven experience in a Service Desk Lead/Team …/Senior Support role Strong technical background across: Microsoft 365 Azure Intune/Endpoint Management Experience with access management/IAM Solid understanding of ITIL processes Experience working in a hands-on support environment while leading a team Strong communication skills and ability to engage with stakeholders at all levels ...