1 to 25 of 26 Permanent ITIL Jobs in Edinburgh

service assurance and continuous improvement to deliver resilient, high-performing services.Desirable CriteriaExperience delivering operational efficiencies through automation, analytics, or process improvement.Relevant professional qualifications (e.g. ITIL, Agile, Service Management, Project Management, or Leadership qualifications).Further Location InformationPlease ensure that you only apply for a location that you are willing and able ...

Assets).Experience designing, delivering, and demonstrating Atlassian-based solutionsGood understanding of IT Service Management (ITSM) and Enterprise Service Management (ESM) principles, frameworks (e.g., ITIL), and best practices.Experience translating technical requirements into tangible roadmaps and plans.Strong understanding of ITSM processes (Incident, Problem, Change, Request Fulfilment, Knowledge Management), Agile methodologies, and modern ...

Management teams. Experience supporting audit, compliance, and risk management activities. Experience delivering strategic technology transformation or service improvement initiatives. Technical Knowledge: Strong knowledge of ITIL Configuration Management principles and best practices. Deep understanding of ServiceNow CMDB architecture, data modelling, and governance. Knowledge of CSDM framework and ServiceNow implementation best practices. ...

satisfaction scores, utilisation, profitability, and operational performance.Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.Support service transition activities for new Oracle Cloud implementations moving into managed services.Promote knowledge sharing ...

navigate ambiguity and derive clarityPreferred QualificationsBachelor’s/Master’s degree in Engineering, Computer Science, or related fieldCertifications: TOGAF, AWS/Azure Architect, ITIL, PMP/Prince2 (optional)Experience in consulting, system integration, or managed services environmentsExperience engaging with global delivery modelsAdditional InformationWhy Version 1? At Version 1, we believe ...

commitment to enabling client transformationDesirable:ServiceNow certifications (CSA, CIS) – validate capability but not the primary differentiatorFamiliarity with ServiceNow automation, reporting and workflow capabilitiesCertifies in ITIL Foundation or higher certificationsExperience mentoring consultants or leading practice capability initiativesConnect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That ...

evolving business needs and deliver solutions that support long-term success.Managed Services DeliveryManage reporting-related incidents, service requests, problems, and changes in accordance with ITIL best practices and service level commitments.Support critical reporting cycles, including month-end, quarter-end, year-end, statutory, and regulatory reporting requirements.Maintain comprehensive and high-quality ...

Cloud Operating Models.Proven delivery experience and leadership of TechnologyOperations/operational delivery, Product Management – such as Service Delivery, IT Service Management practices, ITIL, DevOps and continual service improvement.Proven experience to evidence your understanding and articulation of the impact of emerging trends such as AI, Robotics & Digital reality on today ...

lead distributed, multi-supplier teams.Strong commercial judgement, communication and problem-solving skills.Consulting experience and knowledge of Agile delivery methods.Desirables:ServiceNow, programme management or ITIL certification.Experience developing market propositions, thought leadership, bids and go-to-market activity. Track record of delivering programmes across multiple organisations, suppliers or geographies.Experience in consumer, energy ...

clearance, or is willing to undergo the security vetting process;Strong academics, including a minimum of 2.1 degree or equivalent experienceRelevant qualifications, for example ITIL, CISSP, CIPP/E, COMPTIA SECURITY+, SANS401, 501 etc. Familiarity with information security frameworks such as ISO27001, NIST etc; Willingness to operate as part ...

make a difference and for building the business and reputation of the practice.Desirable experienceCertified in Prince2 and/or Agile disciplines or equivalent.Certified in ITIL v3/4 Foundation or higher, or equivalent certifications.Certified ServiceNow System Administrator and Application Developer or equivalent.Certified ServiceNow Implementation or equivalent.Certified Technology Architect or Master ...

other relevant certifications (UK CSC, CIISec, SABSA, TOGAF, CISSP, CCSP, CISM, CISA, etc) are preferable.Certifications in project management or related domains (e.g. PRINCE2, ITIL, COBIT5).Connect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. ...

other relevant certifications (UK CSC, CIISec, SABSA, TOGAF, CISSP, CCSP, CISM, CISA, etc) are preferable.Certifications in project management or related domains (e.g. PRINCE2, ITIL, COBIT5).Connect to your business - Technology and TransformationDistinctive thinking, deep expertise, innovation and collaborative working. That’s what connects us. That’s what makes us Deloitte. ...

equivalentFamiliarity with Discovery and Service Mapping approachesFamiliarity with GenAI/Agentic AI/NowAssistCertified in Prince2 and/or Agile disciplines or equivalentCertified in ITIL v3/4 Foundation or equivalent or higher certifications.Demonstrates thought leadership across one or more of our sectors industries. Life Science & Health care (HCLS), ConsumerEnergy ...

operating models and service roadmaps.Experience managing budgets, forecasting and delivering value for money.Experience managing suppliers and commercial relationships to achieve service outcomes.Desirable CriteriaKnowledge of ITIL v4 or equivalent service management frameworks.Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from ...

various Waterfall/Agile/Hybrid SDLC processes* Vendor Management, incl Statements of Work, Budgeting, Invoicing etc* Experience of IT application support processes (ITIL)* Experience of Salesforce essential, Service-Now and JIRA or equivalent desirable.* Excellent written/oral communication and relationship management skills* Drive and enthusiasm with ability ...

ServiceNow System Certified System Administrator (or equivalent)Experience with managing Business Continuity Management requirements would be an advantage.A good understanding of IT frameworks including ITIL and COBIT frameworks.Knowledge of IT security standards including ISO27001 would be an advantageConnect to your business - Enabling FunctionsCollaboration is central to everything ...

Exposure to Salesforce sales Cloud and Oracle Fusion beneficial as it is now added as required above Experience of IT application support processes (ITIL) Excellent written/oral communication and relationship management skills Drive and enthusiasm with ability to see the bigger picture Ability to work flexibly in a demanding ...

nights/weekends)Salary up to 80,000You will own incidents end-to-end across Incident, Major Incident, Change, Problem, and Service Request workflows (ITIL-aligned), leading real-time response to live DDoS attacks and complex network events as they unfold. Day to day, that means performing advanced ...

Support customer maintenance, upgrades, and technical communications. Contribute to incident response and post-incident reviews that sharpen our detection and mitigation playbooks. Work within ITIL processes (Incident, Change, Problem, Service Requests). Document procedures, grow the SOC knowledge base, and share what you learn with the team. Continuously level ...

purpose.Some other key skills that you’ll have:Technical Background: Strong understanding of IT infrastructure (networks, servers, cloud), DevOps practices, and automation tools.ITSM & ITIL Processes: Proven experience implementing ITIL-aligned processes for Change, Incident, Problem and Configuration Management in complex environments.Proven experience establishing or transforming enterprise CMDB capabilities.Extensive ServiceNow CMDB ...

leading discovery or design workstreamsProven track record of directing functional design across multiple ServiceNow modules on large-scale enterprise implementationsDeep domain expertise in ITIL, enterprise service management, or industry-specific business processesProven ability to synthesize highly complex, ambiguous requirements into cohesive functional architectures and strategic roadmapsExpertise in defining documentation standards … multiple CIS) – highly regarded as validation of platform capability but not primary differentiatorUnderstanding of ServiceNow reporting, Performance Analytics, and advanced workflow automation capabilitiesCertified in ITIL Foundation or higher certificationsExperience managing project teams, formal performance management, or leading practice capability initiativesExperience working on Financial Services & Insurance (FSI) projects, or a willingness ...

Location: Birmingham, UK; Bristol; Leeds, UK; Manchester, UK; Central, Overdale, Telford, UK; Cardiff, UK; Edinburgh, UK; Glasgow City, Glasgow, UKSalary: 45,544 - 49,523 per yearEmployment: FlexibleCategory: ITPosted: 2026-08-27Valid to: 2026-09 ...

contribute to positive customer outcomes.Service Management Framework Knowledge - Strong knowledge and practical application of IT Service Management frameworks and best practice, such as ITIL, to support effective governance and service delivery.Stakeholder Relationship Management - Proven ability to build and maintain effective relationships with a wide range of stakeholders, influencing decisions … compliance across a complex organisation.- Service Management Framework Knowledge - Strong knowledge and practical application of IT Service Management frameworks and best practice, such as ITIL, to support effective governance and service delivery. Please access the following link for guidance on how to apply - Application GuidanceStage 2 - Interviews:Successful candidates ...

services, integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable, accessible and upgrade-safe solutions.Track … government, public sector or similarly regulated environments. Desirable skills:ServiceNow architecture or implementation certifications (Certified ServiceNow Implementation Certified Technology Architect or Master Architect)ITIL or relevant programme-management certification Experience in operating-model transformation, business change, service transition or managed services.Experience developing propositions, thought leadership, bids, commercial estimates ...