4 of 4 Permanent ITSM Jobs in Edinburgh

service transition and operational readiness activities. Experience implementing and supporting Level 1, Level 2, and Level 3 support models. Knowledge of IT Service Management (ITSM) principles and production support processes. Experience working with Release Management, Test Management, and Environment Management teams. Strong project governance, planning, and stakeholder management skills. Excellent ...

improvement of IT services across the National Records of Scotland (NRS), ensuring services are secure, reliable, resilient, and user focused. Providing leadership across IT Service Management, Database, Applications and Infrastructure services, you will drive operational excellence, service performance and continuous improvement across the organisation. As a leader, you will provide … Infrastructure. Ensure IT services meet agreed service levels, operational standards, user needs and organisational priorities. Set the strategy and operating model for IT Service Management, ensuring clear ownership of incidents, problems, changes, releases, requests, assets, configuration and service transition processes. Lead, shape and develop multidisciplinary teams, building capability, accountability ...

solutions. Key Responsibilities: Architecture & Strategy Define and maintain enterprise-wide ServiceNow architecture aligned with business and technology roadmaps. Design end-to-end solutions across: ITSM ITOM ITAM CMDB IRM TPRM BCM Source-to-Pay (S2P) Translate business objectives into scalable platform solutions and transformation roadmaps. Establish architecture standards, governance processes … years of IT experience with at least 5 years as a ServiceNow Architect. Proven experience delivering enterprise-scale ServiceNow transformation programmes. Strong expertise across: ITSM ITOM ITAM CMDB IRM TPRM BCM S2P Hands-on experience with: ServiceNow development Platform integrations Flow Designer Service Catalog Workflows Business Rules and Client Scripts ...

Policies UI Actions Service Catalog Items Workflows and Flow Designer solutions Deliver scalable and maintainable platform customisations. Platform & Module Delivery Support development across: ITSM ITOM ITAM CMDB Business Continuity Management (BCM) Source-to-Pay (S2P) Integrated Risk Management (IRM) Third-Party Risk Management (TPRM) Contribute to platform standardisation and service … experience as a ServiceNow Developer within enterprise environments. Strong development experience with: JavaScript ServiceNow Scripting Flow Designer Service Catalog Workflows Hands-on expertise across: ITSM ITOM ITAM CMDB IRM TPRM Strong understanding of: CMDB CSDM CI relationships Data governance Experience developing integrations using REST, SOAP, and MID Servers. Strong troubleshooting ...