7 of 7 Permanent Knowledge Management Jobs in Edinburgh

and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … relevant quality standard compliance. Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. Qualifications You will have experience in … You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues More ❯

activities (e.g., onboarding, kick-off, or workshops) to support continuity and establish trust with the client. Maintain visibility on engagements to provide on-going ad-hoc support where necessary. Knowledge Management & Continuous Improvement Capture lessons learned from pre-sales efforts and delivery outcomes to refine approaches and improve future engagements. Contribute to the evolution of the Data Practice … by maintaining knowledge and promoting awareness of emerging tools, platforms, and methods in the data space. Share knowledge across the organisation through internal communities, collateral, and training support. Strategic Mindset Contribute to the shaping of Version 1’s Data go-to-market strategy by identifying opportunities for growth across technologies, sectors, and partnerships. Support the Data Sales Specialist … and Data Lead in recognising emerging vendors and strategic plays that align with client needs and Version 1 capabilities. Qualifications Expected Experience & Skills Data Solution Knowledge Working knowledge of modern data architectures, vendor data platforms (e.g., Azure, AWS, GCP), and data disciplines (e.g., engineering, data lakes, data warehousing, analytics, data science, machine learning and governance). Experience shaping More ❯

You’ll work closely with HR business leaders, tech teams, external stakeholders to ensure these systems effectively meet the needs of HR processes, such as HCM processes, payroll, performance management, benefits processes, along with personal data and information This is a chance to lead and evaluate current HR requirements to identify opportunities for enhancements or process optimisations You’ll … processes in all key colleague services. You’ll gather, document, and prioritize HR-related requirements for both ServiceNow and Workday platforms, specifically for modules such as Workday Human Capital Management, payroll, talent acquisition, performance management, and employee lifecycle. You’ll also: Develop clear, comprehensive documentation including business requirements, functional specifications, and user stories for HR system enhancements and … Agile or Scrum environments. In addition, you’ll have: Experience in HR processes, ideally in the HCM space Prior experience with ServiceNow HR Service Delivery modules such as Case Management, Knowledge Management Experience of Customer or Colleague Journey Development Strong interpersonal, communication, and collaboration skills, with the ability to work effectively with HR professionals, tech teams, and More ❯

provide support, guidance and delivery of Technical Patterns that align with LBG Policy, Strategy. An opportunity has risen for a Infrastructure Engineer to join our Network Security and Traffic Management Lab within the Core Infrastructure Platform at Lloyds Banking Group. The focus of this role to provide support, guidance and delivery of Technical Patterns that align with LBG Policy … under the guidance of senior Infra engineers. Identify shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager. Helps others use and benefit from the existing knowledge management systems. Keeps track of risk parameters and identifies … and reports any major deviation to more senior colleagues while working within established risk management systems. Analyses specified problems and issues to find the best technical and/or professional solutions. Uses product specifications to design test procedures and standards. Why Lloyds Banking Group We're on an exciting journey to transform our Group and the way we're More ❯

s an exciting transformation and we’re investing in an enhanced in-house capability to deliver it, and as part of this we are creating a new Lean Portfolio Management Office (LPM). So, if you’re a forward-looking and innovative IT professional with enterprise or lean portfolio management experience, this is your opportunity to be in … outcomes • Be confident to support adoption to agile ceremonies and processes across the organisation quarterly portfolio reviews, objectives and key results (OKRs), portfolio syncs and guardrail agreements and drive knowledge management culture working with key teams and stakeholders • Proficient in tools like Confluence, Jira, SharePoint and MS Office suite and collaborative online tools. • Proven experience and knowledge More ❯

and dispute-related agreements. Have fun, work with like-minded people, and further your career in a high-quality environment. Technical/Legal Skills Demonstrates appropriate range of legal knowledge and, with assistance, can identify issues outside their expertise and seek appropriate assistance. Obtains relevant information to complete task. Produces a solution best addressing the client’s requirements, with … advocacy skills. If appropriate, seeks to comply with formalities required in connection with spoken and written advocacy and to deal with witnesses and opposing arguments effectively. Business/Work Management Identifies strategies to manage work in order to attain objectives within agreed timescales and budgets. Keeps all clients and colleagues up-to-date with latest developments. Complies with all … firm policies and procedures, including financial. Implements improvements in working methods. Prepares well for meetings. Makes effective use of the firm’s information management systems, and complies with all legal and regulatory requirements. Business Development & Client Relationship Management Communicates clearly with prospective and current clients in all contexts. Assists in assessing scope of work and fees within team. More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯