1 of 1 Permanent Senior Quality Analyst Jobs in Edinburgh

Energy, Octopus Investments and Octopus Money. Check out the Seccl website for the latest on our products and our mission to shape the future of investments. The role The Quality assurance Senior Analyst supports the delivery of consistent, accurate and customer-focused operational outcomes across the business. Sitting within Operations, the role is responsible for checking the … quality of outputs delivered to customers, reviewing how well internal processes are performed, and supporting the monitoring of controls across core business areas. This role helps to ensure that errors are minimised, feedback is acted on, and operational processes meet both internal expectations and regulatory standards. It's ideal for someone who is detail-oriented, confident reviewing work against … defined criteria, and enjoys helping teams improve how they work. On a typical day you will Perform regular quality checks on operational processes, with a focus on the accuracy, timeliness and clarity of customer-facing outcomes. Monitor output quality across written communications, transaction execution and service delivery, identifying common issues and trends. Carry out spot checks and sample More ❯