Service Desk Analyst
- Hiring Organisation
- Head Resourcing
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £32,000 per annum
Service Desk Analyst (Hybrid Edinburgh) Head Resourcing is pleased to bring you an exciting Service Desk Analyst position based in Edinburgh. This role will provide IT support to the end-user community, ensuring incidents and service requests are resolved within agreed service levels. It involves working … strong technical ability and a customer-focused approach. Key Responsibilities Act as a single point of contact for end users for IT incidents and service requests Record and manage all requests accurately through the IT service management system Gather clear and detailed information to diagnose and resolve ...