11 of 11 Permanent Service Management Jobs in Edinburgh

Our client, a reputable Managed Service Provider (MSP) serving the public & the private sector, that offers Cyber Security solutions and was voted Microsoft Partner of the year! They are currently seeking a permanent Service Delivery Manager to join their team. If you are interested in this opportunity, we encourage you to apply today! Responsibilities: Oversee service management Maintain client relationships Escalation Management Manage resources Continual Service Improvement Handle financial management Required Skills/Experience: ITIL certification Experience in service management Background in working with MSPs Supplier management skills good technical understanding - LAN, WAN Cloud Etc 5+ years of Service management experience Benefits: Health insurance Annual Leave Pension Unlimited More ❯

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for high … level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business and as such will … be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible for delivering ongoing contracted services and More ❯

We're seeking a proactive and commercially astute Service & Delivery Manager to join our Managed Services team. This pivotal role involves being the key liaison for a portfolio of clients . Waracle are looking for a Service Delivery Manager for an exciting new role joining our world-class digital technology consultancy and home to a diverse, smart, curious … strategy, design and delivery to operations. This is a Hybrid role working from any of our Scottishoffices 2 days a week We're seeking a proactive and commercially astute Service & Delivery Manager to join our Managed Services team. This pivotal role involves being the key liaison for a portfolio of clients , ensuring their ongoing digital product and service needs are met with exceptional service and clear value. You'll operate at the intersection of client relationship management and operational delivery, focusing on the commercial health and strategic growth of your accounts. You'll be instrumental in ensuring our multidisciplinary teams consistently deliver predictable, high-quality outcomes, maintaining strong client partnerships while navigating the complexities of More ❯

relationships with the Vendor teams when required as well as the Cloud Platform Leads. You will also be responsible for servicing existing and new requests for WAF, dealing with service issues and managing a number of requests at one time that will mean working closely with the Change Teams and other stakeholders to resolve any issues so that implementation … Configurations, leveraging a deep knowledge of WAF functionalities and limitations. Providing DevSecOps pipeline maintenance support for the automation works Familiarity with IDAM protocols and access control measures for WAF management, informed by strong web security knowledge. Understanding of HTTPS inspection, including Termination and Certificate management, grounded in robust web security practices. Experience in rate limiting techniques and their … documenting platform and organizational logging options, with a focus on security implications and cloud environments. Experience interfacing with SOC during WAF related security incidents General connectivity/network issue management/service management experience More ❯

development and enforcement of consistent design, documentation, and operational procedures. Foster a culture of continuous improvement, knowledge sharing, and technical excellence. Technical Oversight Oversee the design, implementation, and lifecycle management of infrastructure platforms in collaboration with our other technical teams Ensure infrastructure solutions are secure, scalable, and aligned with architectural standards. Drive automation and standardisation Practice Management Working … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root cause … infrastructure, cloud platforms, security, and automation tools. Stakeholder Engagement : Strong communicator who can influence at all levels and translate technical concepts into business value. Customer-Focused & Resilient : Committed to service excellence, continuous improvement, and maintaining performance under pressure . Experience 5+ years in IT infrastructure, with at least 23 years in a leadership or strategic role. Proven experience in More ❯

and uphold trust through integrity. The Assistant Director (Data Operations) role will involve working as part of a small team that performs a variety of operational and data collection, management and quality-assurance activities associated with the production of a large number of high-profile client services. These services are all related to the use of the Moody's … Analytics Scenario Generator (SG). This market-leading software solution has a variety of applications in the insurance, wealth management and pensions sectors all of which involve the projection of a wide-range of economic and financial variables using stochastic models. The Assistant Director (Data Operations) will help manage, configure and execute complex automated workflows designed in-house to … data and a team of software developers who build and maintain the infrastructure used to deliver our services. The role ideally requires an experienced market data analyst with proven service delivery skills in a demanding operations environment. A flexible approach to work scheduling is required with occasional out-of-hours/weekend work required during monthly service delivery More ❯

Net Talent are delighted to be partnering with an ambitious Managed Security Service Provider established in Scotland with a growing global footprint. They are driven to help protect organisations against the rising threat of cyber-attacks in an ever-evolving digital world. The have become a known Microsoft Security Partner with NCSC status as well as several prestigious awards … name. More importantly, they are a people focused organisation who recognise their success is all down to the employees who make it happen. This is their biggest achievement! The Service Desk Engineer serves as the primary point of contact for all IT support requests within the business, ensuring seamless technology operations that enable our consultants and internal teams to … deliver exceptional client services. This role is critical in maintaining business continuity by providing first-line technical support, incident management, and problem resolution while upholding the highest standards of information security that our clients expect. Technical Support & Incident Management Provide technical support via phone, email, and ticketing systems for hardware, software, and network issues Triage and prioritise incoming More ❯

Job Details Date: 12 July 2021 Location: Edinburgh or remote working Employment Type: Full-Time About DMPonline DMPonline is a service that enables researchers to create and maintain data management plans for their research, aligning with funder, institutional, and disciplinary expectations. It is freely available for researchers, with the Digital Curation Centre (DCC) supporting the system through service … for the platform's future. Team and Responsibilities You will be part of a team focused on DMPonline, which comprises developers, infrastructure specialists, business development staff, user liaison, and service management roles. The team collaborates with other parts of the DCC's work, such as research projects, events, consultancy, and training. Additional Information For further details and to More ❯

Vacancy for two developers for DMPonline at Digital Curation Centre 25 October 2021 Edinburgh Full-Time DMPonline is a service that allows researchers to create and maintain data management plans for their research, meeting expectations from funders, institutions, and disciplinary norms. It is free for researchers, and the system is supported by selling services to institutions, funders, and … bug fixes, feature development for specific projects, and strategic planning. You will work within a team focused on DMPonline, which includes developers, infrastructure experts, business development, user liaison, and service management roles. The team also collaborates with other DCC activities such as research, coordination projects, events, consultancy, and training. More ❯

sales and business development skills with leading companies in the UK. The company is a renowned diesel engine manufacturer, expanding due to recent acquisitions. They need are boosting their service team to manage a growing customer base in the area. They offer state of the art equipment, customised tools, a first rate service management system and a … the whole of the Scotland and the North of England The Person Previous experience winning contracts in Plant Hire and Construction company's or Dealerships Tendering, quoting and winning service contracts Experience in Diesel engines would be an advantage but is not essential BBBH260214 To apply for this role or for to be considered for further roles, please click More ❯

sales and business development skills with leading companies in the UK. The company is a renowned diesel engine manufacturer, expanding due to recent acquisitions. They need are boosting their service team to manage a growing customer base in the area. They offer state of the art equipment, customised tools, a first rate service management system and a … the whole of the Scotland and the North of England The Person Previous experience winning contracts in Plant Hire and Construction company's or Dealerships Tendering, quoting and winning service contracts Experience in Diesel engines would be an advantage but is not essential BBBH(phone number removed) To apply for this role or for to be considered for further More ❯