1 of 1 Permanent Support Consultant Jobs in Edinburgh

role model our values 100% of the time We Expect High Performance - we set a high standard and we're not satisfied with being average This role Our HR Support Consultants are partners to our clients and are responsible for gathering information and ensuring their continued support and success after implementing our Employment Hero HR product. In this … accuracy Driving confident HR platform adoption and usage by offering proactive guidance and compliance expertise Contributing to ongoing product and process improvements using customer feedback and insights Reducing HR support escalations by providing effective first-touch resolutions and knowledge-sharing This will include You will provide support to clients after they 'go-live' by walking them through updates … needed or how to troubleshoot in a variety of ways, such as award interpretation and platform configuration You will respond to HR related queries from internal support team members and external clients via email, phone and the Employment Hero platform Take on client and team HR escalations for our customers Assist with requirements gathering to run post mortem's More ❯