a good understanding and ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS/SAN storage, firewalls, networking, Security audits and Webroot antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support More ❯
etc). Procurement and provisioning - preparing and maintaining laptops, accessories, and other tools for team members across locations. Office tech management - supporting our Edinburgh HQ, including network infrastructure (Wi-Fi, LAN), conference room AV setup and troubleshooting, and ISP coordination. Supporting compliance requirements What we're looking for: Prior experience in an internal IT support or IT operations More ❯
Role: Experience - 1-2 years in technical support/customer success, ideally in a SaaS environment. Technical Skills - Proficiency in CRM and ticketing systems (e.g. HubSpot, Zendesk) and basic WIFI/networking knowledge. Customer-Centric Skills - Strong communication and problem-solving abilities to support both technical and non-technical users. Compliance & Security Awareness - Understanding of GDPR and data security best More ❯
growing SaaS business based in Edinburgh. Stampede builds powerful software that helps hospitality venues connect with their customers, drive revenue, and run smarter businesses. Their platform includes branded guest WiFi, automated marketing tools, and customer analytics and they're at the forefront of hospitality technology. As part of their continued growth, Stampede is seeking an experienced Technical Support Engineer with … technical challenges in real-time and building trusted relationships with end users. What You'll Do Deliver second-line technical support for clients using Stampedes platform Troubleshoot and resolve WiFi, connectivity, and networking issues Support onboarding and rollout of Stampede solutions to new customers Monitor account health and proactively support customer success Collaborate across technical and customer-facing teams to … years experience in technical support, preferably in a SaaS or MSP environment Strong understanding of networking fundamentals (TCP/IP, DHCP, VLANs, DNS) Hands-on experience with cloud-managed WiFi controllers such as CloudTrax, TP-Link Omada/Omada Cloud Controller, Ubiquiti Unifi/Unifi Cloud Controller, Plasma Cloud or Open Mesh Experience configuring and deploying networking hardware: routers, switches More ❯
attitude to mirror their own ways. They are looking for an experienced Technical Support Engineer who can deal with a range of issues technical support issues (connectivity/Wi-Fi/networking issues etc) and be client facing to resolve any issues with aplomb.Stampede build powerful software that helps hospitality venues connect with their customers, drive revenue, and … run smarter businesses whilst championing customer engagement and experience. They help build guest loyalty with branded Wi-Fi and marketing tools, increase bookings and footfall through smart campaignsand automate customer touchpoints and analytics they are at the forefront of hospitality tech! Whats in it for you: 33 days of annual leave Product based B2B SaaS company and good … the Role: Experience 2+ years in technical support/customer success, ideally in a SaaS environment. Technical Skills Proficiency in CRM and ticketing systems (e.g. HubSpot, Zendesk) and basic WIFI/networking knowledge. Customer-Centric Skills Strong communication and problem-solving abilities to support both technical and non-technical users. Compliance & Security Awareness Understanding of GDPR and data security best More ❯
attitude to mirror their own ways. They are looking for an experienced Technical Support Engineer who can deal with a range of issues technical support issues (connectivity/Wi-Fi/networking issues etc) and be client facing to resolve any issues with aplomb.Stampede build powerful software that helps hospitality venues connect with their customers, drive revenue, and … run smarter businesses whilst championing customer engagement and experience. They help build guest loyalty with branded Wi-Fi and marketing tools, increase bookings and footfall through smart campaignsand automate customer touchpoints and analytics they are at the forefront of hospitality tech! Whats in it for you: Product based B2B SaaS company and good salary - £30 - £35k Additional performance … the Role: Experience 2+ years in technical support/customer success, ideally in a SaaS environment. Technical Skills Proficiency in CRM and ticketing systems (e.g. HubSpot, Zendesk) and basic WIFI/networking knowledge. Customer-Centric Skills Strong communication and problem-solving abilities to support both technical and non-technical users. Compliance & Security Awareness Understanding of GDPR and data security best More ❯
