2 of 2 Permanent CRM Jobs in Egham

project work to whom others in the organisation can refer. Produce project documentation through the lifecycle of the project i.e. Programme of works, reporting, CRM Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays Attend pretender interviews, supporting sales and estimating Desirable skills ...

between the Service Desk and Field Service Engineers Ensure SLAs, KPIs, and service standards are consistently met Maintain accurate ETAs and updates within the CRM system Manage engineer holidays, absences, and capacity planning Support service improvement initiatives and handle escalations Key Skills & Experience Proven experience in resource coordination or service … scheduling Strong organisational skills and attention to detail Confident communicator with a customer-focused approach Experience using ticketing systems and CRM platforms (Dynamics preferred) AV, VC, or technology services background advantageous ...