3 of 3 Permanent SLA Jobs in Egham

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

Processors, and Contract Administration teams Drive a high-performance culture focused on customer service, operational efficiency, and service quality Manage resource planning to maintain SLA performance and operational consistency Oversee real-time allocation of Fire & Security engineers to reactive service works Ensure emergency and critical system faults are prioritised effectively … proactive customer engagement Handle escalated service issues and high-profile customer concerns professionally Oversee accurate sales order processing and contract administration Ensure contract information, SLA details, asset data, and pricing are maintained accurately Own and manage KPIs including SLA adherence, retention, WIP, dispatch efficiency, and PPM completion Identify and implement ...