Director of Customer Success
- Hiring Organisation
- JobHeron
- Location
- Egham, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
advocacy Lead and scale a high-performing Customer Success organisation Work with well-known consumer brands and digital agencies Join a fast-growing SaaS business with a strong product, strong culture and strong momentum Enjoy a flexible hybrid working model and a genuinely supportive environment Whats on offer? Competitive senior … churn, adoption, CSAT, NPS and time-to-value Skills & Experience: Proven senior leadership experience in Customer Success, Account Management or similar within a B2B SaaS environment Demonstrable ownership of retention, renewals, expansion revenue and churn reduction Experience building and scaling multi-disciplinary Customer Success or Services teams Strong commercial mindset ...