2nd Line Mobile Technician
Elland, West Yorkshire, Yorkshire, United Kingdom
Sureserve Group
the umbrella. Candidates will be required to log and manage incoming calls through to resolution via an ITSM system. Candidates must possess excellent communication skills and understand the importance of providing outstanding customer service. Candidates are required to have high levels of concentration and work efficiently and professionally under … pressure. The role requires strong organisational skills and the ability to make decisions while balancing the varying priorities of open calls. Candidates are expected to have the aptitude to understand and work on computer hardware and software in varying configurations. To always demonstrate a positive can-do attitude and … achieve targets (e.g. Service Level Agreements) defined by Group Service Delivery Manager. Maintenance and administration of telephony systems across the group Report Writing and analytical analysis. Administration of MS Dynamics Nav, Office 365, Windows 10 ITIL Promote, champion and drive the use of ICT Infrastructure Library (ITIL) (BS15000, ISO20000 more »
Employment Type: Permanent
Posted: