1 of 1 Permanent 1st Line Support Jobs in Ely

We’re looking for proactive and customer-focused Technical Support Engineers to join our growing support team. This role would suit someone with experience in 1st Line or 2nd Line support, who enjoys problem-solving, delivering great service, and working with a variety of technologies. You’ll be the … go-to person for diagnosing and resolving technical issues — keeping systems running smoothly and ensuring customers get the best possible experience. Key Responsibilities Provide 1st and/or 2nd line support to internal users or external clients (via phone, email, or ticketing system). Diagnose, troubleshoot, and resolve hardware, software, and network issues. Escalate complex … skills and a genuine interest in technology. You enjoy helping others, take ownership of your work, and thrive in a fast-paced environment. Essential Skills & Experience: Experience in a 1st Line or 2nd Line Technical Support role. Strong understanding of Windows OS/Microsoft 365/Active Directory. Knowledge of network fundamentals (DNS More ❯