22 of 22 Permanent 1st Line Support Engineer Jobs in England

1st Line Support Engineer Lyneham nr Swindon To £26,500 + Full Benefits This is a fantastic opportunity for you, an experienced 1st Line IT Support Engineer with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to join a leading IT Support … Chippenham. Joining a team of engineers, you will be responsible for the provision of IT support in line with the clients SLA. It will include: 1st Line support IT Support Telephone and Deskside support Building, imaging and deploying laptops using Intune and or SCCM Server Administration - Active … your application, it is essential that you are: Security Cleared - ideally SC level (will consider lapsed or the ability to obtain) At least 2 years' experience in a similar 1st line support position. This would particularly suit anyone from an MOD background A good team player. A full UK driving licence as there will be More ❯

multiple sectors. Our clients growth is powered by a relentless focus on customer service, innovation, and a supportive team culture. As they expand, they are looking for a motivated 1st Line IT Support Engineer to be the first point of contact for technical queries — someone who loves solving problems and is passionate about … technology.As a 1st Line IT Support Engineer, you’ll be the frontline hero for their customers, helping to resolve IT issues quickly and efficiently. You’ll work across a wide range of technologies including Microsoft 365, Windows, networking, VoIP, and cloud platforms. This role is ideal for someone early in their IT career … or looking to grow within a dynamic and supportive environment. Key Responsibilities Respond to and resolve 1st line support tickets via phone, email, and remote tools Troubleshoot hardware, software, networking, and connectivity issues Log and track incidents using the service desk platform Escalate complex issues to 2nd/3rd line teams when required More ❯

1st Line IT Support Engineer - Guildford - Hybrid Working! Location : Guildford, Surrey (2 days per week onsite after 1st month) Salary : Dependant on experience We're looking for a motivated 1st Line IT Support Engineer to join our clients dynamic IT team. In this hands-on … role, you’ll provide first-line support to internal users, manage laptops/desktops, and assist with Microsoft 365 tools (Teams, SharePoint, Power Automate, Outlook, etc.). What you’ll do: Provide first-line support for hardware, software, and connectivity issues Set up and maintain laptops, desktops, and peripherals Support … Help with IT inventory, asset tracking, and documentation Assist with internal systems, helpdesk queries, and demo room setup What we’re looking for: 2+ years' experience in IT support (especially M365 & Active Directory) Confident in hardware setup & troubleshooting Local to Guildford (within 1-hour commute) Full UK driving licence + own transport You'll be joining a friendly More ❯

Job Title: 1st Line Support Engineer Location: Corsham (Full-Time, Onsite) Overview: Were working with a leading IT services provider to hire a driven and customer-focused 1st Line Support Engineer to join their team onsite in Corsham. This is an excellent opportunity for someone looking … to build a solid foundation in IT support while benefiting from fully funded Microsoft certifications, private healthcare, and regular social events within a collaborative, supportive environment. With structured training and a clear progression path, this role is ideal for someone early in their IT career who is looking to develop and grow into more advanced technical positions. Key … Responsibilities: Act as the first point of contact for technical support issues (via phone, email, and ticketing system) Troubleshoot and resolve basic hardware, software, and network problems Escalate complex or unresolved issues to 2nd or 3rd line teams Log and manage support tickets, ensuring timely resolution and user updates Assist with the setup of More ❯

1st Line Support Engineer MSP | Hove, East Sussex We are currently working with a well-established Managed Service Provider (MSP) based in Hove that's looking to bring a 1st Line Support Engineer into their growing team. This is a full time onsite role. This is … a fantastic opportunity for someone with a passion for tech and great customer service skills who's looking to build a career in IT support within a fast-paced, supportive environment. The Role: You'll be the first point of contact for a wide range of client IT issues, from password resets and Outlook issues to more complex … troubleshooting, all within a structured escalation process. Ideal for someone with 618 months of IT support experience or a strong IT foundation looking to get into the MSP world. Tech Stack/Experience Needed: Solid understanding of Windows 10/11 and basic troubleshooting. Experience or exposure to Microsoft 365 (Outlook, Teams, SharePoint). Good working knowledge of More ❯

1st Line Support Engineer – Be the first call. Keep the school running. £24,000 - £27,000 | Horsham | Full-Time Onsite You’re the person people turn to when their tech goes down and the one who gets them back on track without breaking a sweat. Whether it’s a printer on strike, a … line IT support to staff and students across the site. You’ll be based onsite full-time and act as the go-to for all 1st line queries, working closely with a Managed IT Service Provider who handle the trickier escalations. What’s in it for you? Salary : £24,000 - £27,000 Location … role in a well-established organisation What you’ll be doing: Acting as the first point of contact for all IT support issues across the school Resolving 1st line issues across Windows desktops, M365 apps, Wi-Fi, printers, and peripherals Managing user accounts, password resets, and access permissions Liaising with the external MSP for more More ❯

1st Line IT Support Engineer Salary: £26,000 - £31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT … Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO … ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide 'how-to' support for Office 365 apps Escalate complex issues to second-line More ❯

1st Line IT Support Engineer Salary: 26,000 - 31,000 Location: Farnham (Hybrid - 4 days onsite) Schedule: Mon-Fri, 8:00-16:30 or 9:00-17:30 (1-hour break) On-Call: 1 in 3 Saturdays We're looking for a friendly, proactive, and technically skilled 1st Line IT … Support Engineer to be the go to person for everyday IT issues across our organisation. This is a customer facing role where your ability to troubleshoot, communicate clearly, and resolve problems efficiently will directly impact user satisfaction and operational success. Key responsibilities: Be the first point of contact for IT queries via phone, email, and HALO … ITSM Log, categorise, and prioritise incidents and service requests Resolve first-line issues including: Password resets and account lockouts (Active Directory, Microsoft 365) Outlook/email access, shared mailbox setup Printer/scanner connectivity Basic troubleshooting of Teams, SharePoint, and Windows Provide "how-to" support for Office 365 apps Escalate complex issues to second-line More ❯

Job Title: 1st Line IT Support Engineer Location: Chorley Salary: £25,500 - £27,000 The Client Our Client are a growing Managed Service Provider (MSP) who provide IT support and solutions to businesses throughout the UK. They are looking to appoint an enthusiastic Level 1 IT Support Engineer to join their friendly and dynamic support team providing remote support to their customer base. The Role of Level IT Support Engineer Respond to email and phone support requests to maintain the operation of the customer's computer systems to an agreed level Providing 1st line technical support across our customer base via phone or email Be responsible for both reactive and proactive maintenance activities Contribute to IT projects when More ❯

1st Line Support Engineer Bicester, Oxfordshire On-Site £24,000-£28,000 DOE Responsibilities: * To provide the highest standard of technical support to our clients, in a timely and competent manner. *To provide support to the Partners, by understanding and fulfilling the needs of the business competently and effectively. … Primary Duties: *1st-line user support request response and instruction: in person, via phone, email and remote access, in office and client premises. *Troubleshooting and resolution - hardware repairs and upgrades; operating systems and software installation, update and configuration: data backup and recovery; malware etc detection and removal; and *System administration, monitoring and management: install and … Qualifications: *5 GCSEs including English and Maths, and preferably Computer Science and Physics; *Full UK Driving Licence. Experience, Knowledge and Skills required: *Experience in IT services provision and first-line support - in a helpdesk or Managed Service Provider environment or similar is preferred but not essential. *A comprehensive grounding in general IT and computing, with some More ❯

1st Line IT Support Technician - MSP My client is an ambitious and fast-growing Managed Service Provider (MSP) that partners with a wide range of businesses to deliver first-class IT solutions. With a reputation for innovation, excellent customer service, and a fun, supportive team culture, they are the perfect place for an IT professional … who wants to learn, grow, and make a real impact. They are now looking for an enthusiastic 1st Line IT Support Technician to join their team. This is an exciting opportunity to be the first point of contact for clients, solving a wide variety of IT challenges every day. You'll be working with the … latest technologies, gaining exposure to Microsoft 365, Azure, Active Directory, networking, and security, no two days will ever be the same. The Role Provide 1st line IT support via phone, email, remote access, and occasional site visits Troubleshoot and resolve issues across hardware, software, networks, and Microsoft 365 Administer Active Directory, Azure AD, Exchange, and More ❯

you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for an 1st line IT support engineer to join us as we continue to expand throughout the UK. Main duties of the job An exciting opportunity … has arisen for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team. If successful, you will serve as the first point of contact … ensuring all queries or issues have been logged and resolved correctly Prioritise and manage open cases in a timely manner Person Specification Experience Essential Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools. Strong ability to multitask in a More ❯

First Line Support Engineer - King's Lynn (Hybrid, 2-3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King's Lynn. This is a great opportunity for … someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment. Our client are the UK's leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and … Manage starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We're Looking For Experience in laptop More ❯

First Line Support Engineer – King’s Lynn (Hybrid, 2–3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King’s Lynn. This is a great opportunity for … someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment. Our client are the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and … Manage starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We’re Looking For Experience in laptop More ❯

First Line Support Engineer – King's Lynn (Hybrid, 2–3 days on site) The Bridge IT have partnered with a growing IT MSP to recruit a proactive and detail-oriented First Line Support Engineer to join the team in King's Lynn. This is a great opportunity for … someone who enjoys hands-on technical work and delivering excellent user support within a structured, professional environment. Our client are the UK's leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education sector. They predominantly support enterprise-level Commercial, Not-for-Profit, and Public Sector organisations with multiple locations and … Manage starter and leaver processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We're Looking For Experience in laptop More ❯

1st Line IT Support Engineer (MSP) Loughton £27,000 - £28,000 + Overtime + Progression + Company Benefits Are you an IT Support Engineer from a MSP background looking to join a fast-growing, award-winning support company that has a best in class training suite to … now working with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of … brands you will be liaising and building rapport with offers a fresh approach to every day. The ideal candidate has experience as an IT Support Engineer or similar that wants to work in a fast paced environment and is a commutable distance to Loughton. The job: Trouble Shooting remotely Managing multiple IT Support tickets More ❯

Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯

Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯

Managed Services Support Engineer Technical Role Job Types: Full-time, 5 Day, Permanent Salary: up to £24, £26,000.00 depending on experience We are looking to recruit a dedicated Managed Services specialist to support clients with systems and services provided by LMG Technology. You will be capable of planning and prioritising support … skills to enable customers to achieve their operational goals. You will be able to demonstrate a wide range of technical skills and experience in key areas of IT support, including troubleshooting, configuration, repair, continuity and recovery on a wide range of hardware, cloud, operating systems and applications in a LAN/WAN/WLAN environment. Staying positive and … on call shifts) Holidays: 25 days plus Bank Holidays Pension: Employer Contribution 3% Location: LM Global Technology, Newcastle upon Tyne, NE11 0SH Experience: 3-5 Years in IT Support Role Responsibilities and Personal Qualities: Manage and support customer systems and services, through the company support portal, ensuring outcomes remain timely. Manage customer relationships to More ❯

Do you have a love for technology and interacting with people? Do you want to be part of a smart, fast-growing, and diverse team delivering exceptional support to our clients? Do you want to work with a varied set of charities and not for profit organisations , whose aim is to … make a positive difference? At Penelope our mission is simple: to provide great & affordable IT support for organisations making a positive difference. Were looking for a capable 1st/2nd line IT support engineer who enjoys working with people + technology, likes solving problems and is looking for a new challenge. … with the very best levels of service. We have offices in Bath and London. About the role Were looking for someone who is comfortable and experienced working at a 1st/2nd line level providing desktop support to our clients and their users. We support organisations using a variety of cloud (Office More ❯

First Line Support Location: Bradley Stoke, Bristol (2 days in the Cardiff office) Salary: £21,000 - £28,000 Hours: Rotating Shift Pattern - 8:00 16:30 & 9:00-17:00 We are looking for a candidate to join our Group IT Service Desk as a First Line Support. Engineer You will be … responsible for the day-to-day 1 st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the … group. Responsibilities: Responsible for the day-to-day 1 st line calls and ticket triage and first-time fix of incidents and requests. Ensuring that SLAs are met, and tickets are kept up to date, being the first point of contact for all users within the business. Contribute to request and incident resolution by way of remote analysis More ❯

to announce that an exciting opportunity has arisen within our call centre, based in the outskirts of Wakefield. We are seeking computer enthusiasts to join our expanding team of 1st Line UK IT Sales/Support Engineers. The day-to-day workload within our call centre is varied but can often be demanding, especially during … organise are key to being successful within this role. A typical working day consists of providing sales advice to prospective and existing customers, alongside order tracking and technical support to our existing customers through means of phone calls, emails, live chat and remote support. We provide honest advice tailored towards individual needs. We do not 'cold call' or … customers. Experience working within a high-pressure environment. Punctual, reliable, conscientious and an excellent communicator. Customer service: 1 year (Required) Language Skills English Desirable Skills Experience using remote support software. Fast and accurate typing skills. Basic networking skills. Technical support: 1 year (Preferred) Benefits Casual dress Company events Employee discount On-site parking Sage benefits (retail More ❯