1st Line Support Engineer Jobs in England

First Line Support Engineer
UK > England

The median First Line Support Engineer salary in England is £25,125 per year according to job vacancies posted during the 6 months to 21 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
21 May 2024
Same period 2023 Same period 2022
Rank 755 791 1042
Rank change year-on-year +36 +251 -233
Permanent jobs requiring a 1st Line Support Engineer 80 126 116
As % of all permanent jobs advertised in England 0.092% 0.14% 0.084%
As % of the Job Titles category 0.098% 0.16% 0.088%
Number of salaries quoted 76 117 109
10th Percentile £21,000 £21,250 £19,500
25th Percentile £22,367 £23,250 £20,750
Median annual salary (50th Percentile) £25,125 £25,000 £24,000
Median % change year-on-year +0.50% +4.17% +7.87%
75th Percentile £27,563 £28,750 £27,250
90th Percentile £31,375 £31,200 £29,750
UK median annual salary £26,750 £25,000 £24,000
% change year-on-year +7.00% +4.17% +6.67%

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 81,818 80,481 131,915
% of permanent jobs with a recognized job title 94.54% 91.52% 96.05%
Number of salaries quoted 60,842 51,232 75,335
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,250 £45,000 £43,000
Median annual salary (50th Percentile) £53,000 £60,800 £60,000
Median % change year-on-year -12.83% +1.33% +9.09%
75th Percentile £71,250 £82,000 £80,000
90th Percentile £90,000 £100,000 £97,500
UK median annual salary £52,500 £60,000 £60,000
% change year-on-year -12.50% - +9.09%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Engineer in England over the 6 months to 21 May 2024.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 21 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East -11 26 £24,000 -2.04% 13
North of England +49 21 £22,826 -12.21% 8
London +105 20 £27,500 -6.78% 6
North West +19 15 £22,826 -14.67% 7
South West -16 5 £25,000 -7.41% 2
Midlands -33 5 £27,500 +10.00% 6
North East - 5 £22,000 -
West Midlands 0 3 £27,500 +14.58% 1
East of England -8 3 £25,500 +2.00% 1
Yorkshire +65 1 £21,500 -17.31% 1
East Midlands -36 1 £22,500 -10.00% 5
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 21 May 2024, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Engineer in the job title.

1 61 (76.25%) Windows
2 52 (65.00%) Microsoft 365
3 51 (63.75%) Active Directory
4 31 (38.75%) Microsoft
4 31 (38.75%) Windows Server
5 29 (36.25%) Social Skills
5 29 (36.25%) Customer Service
6 21 (26.25%) Azure
7 18 (22.50%) Windows 10
8 16 (20.00%) Microsoft Office
9 15 (18.75%) Microsoft Exchange
10 14 (17.50%) Entra ID
10 14 (17.50%) Degree
11 13 (16.25%) Problem-Solving
12 12 (15.00%) VoIP
13 11 (13.75%) VPN
13 11 (13.75%) Microsoft Intune
14 9 (11.25%) Linux
14 9 (11.25%) Microsoft Excel
14 9 (11.25%) Firewall
15 8 (10.00%) Service Delivery
15 8 (10.00%) ITIL
16 7 (8.75%) Finance
16 7 (8.75%) VMware
16 7 (8.75%) Driving Licence
17 6 (7.50%) Apple
18 5 (6.25%) SQL
18 5 (6.25%) WAN
18 5 (6.25%) Manufacturing
18 5 (6.25%) Retail

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (18.75%) Microsoft Exchange
2 4 (5.00%) Exchange Server 2010
2 4 (5.00%) Exchange Server 2013
3 3 (3.75%) SharePoint
Applications
1 16 (20.00%) Microsoft Office
2 9 (11.25%) Microsoft Excel
Business Applications
1 1 (1.25%) Remedy ITSM
Cloud Services
1 52 (65.00%) Microsoft 365
2 21 (26.25%) Azure
3 14 (17.50%) Entra ID
4 5 (6.25%) AWS
5 4 (5.00%) Amazon EC2
5 4 (5.00%) WhatsApp
6 2 (2.50%) OneDrive
7 1 (1.25%) Cloud Computing
7 1 (1.25%) Dynamics 365
7 1 (1.25%) Nutanix
Communications & Networking
1 12 (15.00%) VoIP
2 11 (13.75%) VPN
3 9 (11.25%) Firewall
4 5 (6.25%) WAN
4 5 (6.25%) Wi-Fi
5 4 (5.00%) DHCP
5 4 (5.00%) DNS
5 4 (5.00%) VLAN
6 3 (3.75%) Broadband
6 3 (3.75%) TCP/IP
6 3 (3.75%) Wireless
7 2 (2.50%) Internet
7 2 (2.50%) IPsec
7 2 (2.50%) LAN
7 2 (2.50%) Network Security
8 1 (1.25%) Intranet
8 1 (1.25%) Remote Desktop
8 1 (1.25%) Skype
General
1 29 (36.25%) Social Skills
2 7 (8.75%) Finance
3 5 (6.25%) Manufacturing
3 5 (6.25%) Retail
4 4 (5.00%) Analytical Skills
5 3 (3.75%) Games
6 2 (2.50%) Telecoms
7 1 (1.25%) Automotive
7 1 (1.25%) Legal
7 1 (1.25%) Organisational Skills
7 1 (1.25%) Public Sector
7 1 (1.25%) Publishing
Miscellaneous
1 7 (8.75%) Driving Licence
2 2 (2.50%) Linux Command Line
3 1 (1.25%) Data Protection Act
3 1 (1.25%) Smartphone
Operating Systems
1 61 (76.25%) Windows
2 31 (38.75%) Windows Server
3 18 (22.50%) Windows 10
4 9 (11.25%) Linux
5 5 (6.25%) Windows Server 2012
6 4 (5.00%) Debian
6 4 (5.00%) Windows Server 2008
7 2 (2.50%) Windows 7
8 1 (1.25%) Windows 8
8 1 (1.25%) Windows Server 2016
8 1 (1.25%) Windows Server 2019
Processes & Methodologies
1 29 (36.25%) Customer Service
2 13 (16.25%) Problem-Solving
3 8 (10.00%) ITIL
3 8 (10.00%) Service Delivery
4 5 (6.25%) Cybersecurity
5 4 (5.00%) Change Control
5 4 (5.00%) Service Management
5 4 (5.00%) Software Testing
6 3 (3.75%) Infrastructure Engineering
6 3 (3.75%) ITSM
6 3 (3.75%) Mathematics
6 3 (3.75%) Project Delivery
7 2 (2.50%) Break/Fix
7 2 (2.50%) Disaster Recovery
8 1 (1.25%) Change Management
8 1 (1.25%) Continuous Improvement
8 1 (1.25%) Data Entry
8 1 (1.25%) Data Protection
8 1 (1.25%) Logistics
8 1 (1.25%) Time Management
Programming Languages
1 5 (6.25%) SQL
2 1 (1.25%) PowerShell
Qualifications
1 14 (17.50%) Degree
2 5 (6.25%) DBS Check
3 4 (5.00%) Microsoft Certification
3 4 (5.00%) Security Cleared
4 3 (3.75%) CCNA
4 3 (3.75%) Cisco Certification
4 3 (3.75%) Network+ Certification
5 2 (2.50%) A+ Certification
6 1 (1.25%) BPSS Clearance
6 1 (1.25%) CCNP
Quality Assurance & Compliance
1 4 (5.00%) GDPR
1 4 (5.00%) SLA
System Software
1 51 (63.75%) Active Directory
2 4 (5.00%) Hyper-V
3 2 (2.50%) VMware Infrastructure
4 1 (1.25%) Firmware
4 1 (1.25%) VirtualBox
4 1 (1.25%) XenApp
4 1 (1.25%) XenDesktop
Systems Management
1 11 (13.75%) Microsoft Intune
2 1 (1.25%) SCCM
Vendors
1 31 (38.75%) Microsoft
2 7 (8.75%) VMware
3 6 (7.50%) Apple
4 4 (5.00%) Cisco
5 2 (2.50%) Fortinet
5 2 (2.50%) Progress
5 2 (2.50%) ServiceNow
6 1 (1.25%) Aruba
6 1 (1.25%) Avaya
6 1 (1.25%) Citrix
6 1 (1.25%) HP
6 1 (1.25%) Remedy
6 1 (1.25%) Ubiquiti
6 1 (1.25%) Veeam