1st Line Support Engineer Jobs in England

First Line Support Engineer
UK > England

The median First Line Support Engineer salary in England is £28,000 per year, according to job vacancies posted during the 6 months leading to 17 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
17 May 2025
Same period 2024 Same period 2023
Rank 656 745 797
Rank change year-on-year +89 +52 +235
Permanent jobs requiring a 1st Line Support Engineer 34 84 129
As % of all permanent jobs advertised in England 0.069% 0.097% 0.15%
As % of the Job Titles category 0.076% 0.10% 0.16%
Number of salaries quoted 30 79 120
10th Percentile £25,500 £21,000 £21,250
25th Percentile £25,750 £22,245 £23,250
Median annual salary (50th Percentile) £28,000 £25,000 £25,000
Median % change year-on-year +12.00% - +4.17%
75th Percentile £36,563 £27,250 £28,750
90th Percentile £37,625 £29,950 £31,550
UK median annual salary £27,500 £26,500 £25,000
% change year-on-year +3.77% +6.00% +4.17%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 45,023 81,588 81,077
% of permanent jobs with a recognized job title 91.06% 94.56% 91.50%
Number of salaries quoted 24,443 60,779 51,494
10th Percentile £29,913 £28,500 £32,500
25th Percentile £41,250 £38,250 £45,000
Median annual salary (50th Percentile) £56,800 £53,000 £60,800
Median % change year-on-year +7.17% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £56,000 £52,500 £60,000
% change year-on-year +6.67% -12.50% -

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Trend in England

3-month moving average salary quoted in jobs citing 1st Line Support Engineer in England.

Salary trend for 1st Line Support Engineer in England

1st Line Support Engineer
Salary Histogram in England

Salary distribution for jobs citing 1st Line Support Engineer in England over the 6 months to 17 May 2025.

Salary histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 17 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +74 18 £28,000 +16.67% 14
Midlands +65 9 £27,250 -0.91%
London +98 7 £27,500 - 9
East Midlands +24 5 £26,500 +17.78%
West Midlands +57 4 £28,000 +1.82%
South West +105 1 £27,000 +8.00% 4
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 17 May 2025, 1st Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 1st Line Support Engineer in the job title.

1 22 (64.71%) Windows
2 19 (55.88%) Microsoft
2 19 (55.88%) Social Skills
2 19 (55.88%) Microsoft 365
3 15 (44.12%) Active Directory
3 15 (44.12%) Customer Service
4 14 (41.18%) Problem-Solving
5 11 (32.35%) Microsoft Certification
6 10 (29.41%) Cisco
7 8 (23.53%) Microsoft Office
8 7 (20.59%) Azure
9 6 (17.65%) Driving Licence
9 6 (17.65%) Windows 10
9 6 (17.65%) CCNA
9 6 (17.65%) Cisco Certification
10 5 (14.71%) OSPF
10 5 (14.71%) BGP
10 5 (14.71%) Juniper
10 5 (14.71%) ITIL
10 5 (14.71%) MS Visio
10 5 (14.71%) LAN
10 5 (14.71%) WAN
10 5 (14.71%) Telecoms
10 5 (14.71%) Entra ID
10 5 (14.71%) Windows Server
10 5 (14.71%) Fortinet
10 5 (14.71%) Continuous Improvement
10 5 (14.71%) Onboarding
11 4 (11.76%) OneDrive
11 4 (11.76%) Degree

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (11.76%) SharePoint
2 2 (5.88%) Microsoft Exchange
3 1 (2.94%) Exchange Server 2010
Applications
1 8 (23.53%) Microsoft Office
2 5 (14.71%) MS Visio
Cloud Services
1 19 (55.88%) Microsoft 365
2 7 (20.59%) Azure
3 5 (14.71%) Entra ID
4 4 (11.76%) OneDrive
5 2 (5.88%) IaaS
6 1 (2.94%) Nutanix
Communications & Networking
1 5 (14.71%) BGP
1 5 (14.71%) LAN
1 5 (14.71%) OSPF
1 5 (14.71%) WAN
2 4 (11.76%) VoIP
3 3 (8.82%) Broadband
3 3 (8.82%) Firewall
3 3 (8.82%) VLAN
4 1 (2.94%) Unified Communications
4 1 (2.94%) VPN
4 1 (2.94%) Wi-Fi
4 1 (2.94%) Wireless
Database & Business Intelligence
1 3 (8.82%) SQL Server
General
1 19 (55.88%) Social Skills
2 5 (14.71%) Telecoms
3 2 (5.88%) Analytical Skills
3 2 (5.88%) Documentation Skills
3 2 (5.88%) Finance
3 2 (5.88%) Games
3 2 (5.88%) Inclusion and Diversity
3 2 (5.88%) Legal
4 1 (2.94%) Electronics
4 1 (2.94%) Manufacturing
4 1 (2.94%) Marketing
4 1 (2.94%) Public Sector
Miscellaneous
1 6 (17.65%) Driving Licence
2 5 (14.71%) Onboarding
3 2 (5.88%) Fat Client
3 2 (5.88%) Self-Motivation
3 2 (5.88%) Thin Client
4 1 (2.94%) PlayStation
Operating Systems
1 22 (64.71%) Windows
2 6 (17.65%) Windows 10
3 5 (14.71%) Windows Server
4 3 (8.82%) Windows 7
4 3 (8.82%) Windows Server 2016
5 1 (2.94%) Linux
5 1 (2.94%) Windows Server 2008
Processes & Methodologies
1 15 (44.12%) Customer Service
2 14 (41.18%) Problem-Solving
3 5 (14.71%) Continuous Improvement
3 5 (14.71%) ITIL
4 3 (8.82%) Cybersecurity
5 2 (5.88%) B2B
5 2 (5.88%) Collaborative Working
5 2 (5.88%) Data Privacy
5 2 (5.88%) Incident Management
5 2 (5.88%) Inventory Control
5 2 (5.88%) Inventory Management
5 2 (5.88%) Problem Management
5 2 (5.88%) Service Delivery
5 2 (5.88%) System Testing
5 2 (5.88%) Workflow
6 1 (2.94%) Asset Management
6 1 (2.94%) Business Intelligence
6 1 (2.94%) Digital Marketing
6 1 (2.94%) Programme Management
6 1 (2.94%) Service Management
Programming Languages
1 1 (2.94%) PowerShell
1 1 (2.94%) SQL
Qualifications
1 11 (32.35%) Microsoft Certification
2 6 (17.65%) CCNA
2 6 (17.65%) Cisco Certification
3 4 (11.76%) Degree
4 2 (5.88%) DBS Check
5 1 (2.94%) CCENT
Quality Assurance & Compliance
1 4 (11.76%) ISO/IEC 27001
2 2 (5.88%) Cyber Essentials
2 2 (5.88%) Cyber Essentials PLUS
2 2 (5.88%) GDPR
2 2 (5.88%) ISO 9001
2 2 (5.88%) SLA
System Software
1 15 (44.12%) Active Directory
2 2 (5.88%) VMware Infrastructure
3 1 (2.94%) Hyper-V
3 1 (2.94%) XenDesktop
Systems Management
1 4 (11.76%) SCCM
2 2 (5.88%) Microsoft Intune
Vendors
1 19 (55.88%) Microsoft
2 10 (29.41%) Cisco
3 5 (14.71%) Fortinet
3 5 (14.71%) Juniper
4 3 (8.82%) ServiceNow
5 2 (5.88%) Acronis
5 2 (5.88%) Apple
5 2 (5.88%) Citrix
5 2 (5.88%) ConnectWise
5 2 (5.88%) Datto
5 2 (5.88%) Meraki
5 2 (5.88%) VMware
6 1 (2.94%) HP
6 1 (2.94%) Nexthink
6 1 (2.94%) SAP
6 1 (2.94%) Snow