1 to 25 of 32 Permanent 3rd Line Support Jobs in England

3rd Line Support Engineer | Wolverhampton | £35k-45k Oscar Technology has partnered with a leading MSP near Wolverhampton to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. 3rd Line Support Engineer | Wolverhampton | £35k-£45k Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about More ❯

3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand More ❯

3rd Line Support Engineer - MDMAkkodis are currently working in partnership with a market leading service provider to recruit a number of 3rd Line Support Engineers to join their marketing leading team. This is an exciting opportunity to join an established team who can provided you with development and training opportunities … with exposure to emerging technologies. The RoleAs a 3rd Line Support Engineer you will be working closely with the Build Project Coordinator, you will liaise with internal technical teams, customer stakeholders, 3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong … of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements* Security (SC Clearance) or able to achieve.* Proven experience in a 3rd line support or senior mobile endpoint engineering role.* Modern Device Management using Workspace ONE to manage a large mobile customer estate* Workspace ONE Unified Endpoint More ❯

Position: 3rd Line Support Engineer Location: Witney, Oxfordshire Salary: £35,000-£45,000 DOE As a 3rd Line Support Engineer, you will be the escalation point for complex technical problems that 1st and 2nd line support teams cannot resolve. You'll work closely with infrastructure, development … and network teams to troubleshoot, diagnose, and fix critical issues across multiple platforms and applications. Key Responsibilities: Provide second and third-line IT support, acting as part of the contact team for internal queries, incidents, user requests, and problem resolution. This includes telephone, remote, and deskside support. Serve as an effective point of contact for Internal … Collaborative team culture with a focus on work-life balance Required Skills & Experience: Experience with Microsoft Cloud and Azure, plus excellent communication skills are essential. Proven experience in a 3rd line support or similar senior technical role Solid hands-on experience with network infrastructure, including switches, routers, firewalls, VPNs, and network troubleshooting Excellent problem-solving More ❯

Application Support Specialist (2nd/3rd Line) Location: Windsor (Hybrid working available) Job Type: Permanent, Full-Time Salary: Competitive + Overtime/Out of hours Bonus + Excellent Benefits Experience Level: Senior (10+ years) About the Role We’re recruiting for an experienced Application Support Specialist to join a leading organisation’s IT … Applications team. This is a great opportunity for a skilled professional with strong technical and problem-solving abilities to deliver high-quality 2nd and 3rd line support across business-critical applications. You’ll work closely with internal teams and external suppliers to maintain application availability, improve performance, and ensure excellent service delivery within agreed SLAs. … Key Responsibilities Provide 2nd and 3rd line support for a range of applications, ensuring incidents and problems are resolved quickly. Work with development, testing, and infrastructure teams to optimise application performance and reliability. Conduct root cause analysis and implement permanent fixes to minimise recurrence of issues. Create and maintain clear technical documentation for supported applications More ❯

3rd Line Support Engineer Princes Risborough (Hybrid) £35,000 £40,000 Were looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in … the education sector. What youll do: Provide 2nd & 3rd line support, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as needed What More ❯

3rd Line Engineer Mobile Device Management Hatfield (Onsite) Up to £52,000 PLEASE NOTE: YOU MUST BE ELIGIBLE TO OBTAIN SC CLEARANCE FOR THIS ROLE (BRITISH/ILR HOLDER) VIQU has partnered with a leading technology services organisation seeking an experienced 3rd Line Engineer with expertise in Mobile Device Management (MDM). This role … will play a key part in delivering secure, standardised, and high-quality mobile device services, managing large-scale enterprise estates, and supporting complex endpoint environments. Key Responsibilities of the 3rd Line Engineer MDM: Manage and deliver end-to-end mobile device deployments, configurations, and support (iOS and Android). Oversee enrolment, configuration, policy management, and … contributing to a secure and scalable device estate. Support project-based initiatives as well as BAU operations, driving improvements in automation and efficiency. Key Requirements of the 3rd Line Engineer MDM: Proven experience in a 3rd line or senior mobile endpoint engineering role. Hands-on knowledge of Workspace ONE Unified Endpoint Manager More ❯

3rd Line Engineer – Mobile Device Management Hatfield (Onsite)Up to £52,000 PLEASE NOTE: YOU MUST BE ELIGIBLE TO OBTAIN SC CLEARANCE FOR THIS ROLE (BRITISH/ILR HOLDER) VIQU has partnered with a leading technology services organisation seeking an experienced 3rd Line Engineer with expertise in Mobile Device Management (MDM). This role … will play a key part in delivering secure, standardised, and high-quality mobile device services, managing large-scale enterprise estates, and supporting complex endpoint environments. Key Responsibilities of the 3rd Line Engineer – MDM: Manage and deliver end-to-end mobile device deployments, configurations, and support (iOS and Android). Oversee enrolment, configuration, policy management, and … contributing to a secure and scalable device estate. Support project-based initiatives as well as BAU operations, driving improvements in automation and efficiency. Key Requirements of the 3rd Line Engineer – MDM: Proven experience in a 3rd line or senior mobile endpoint engineering role. Hands-on knowledge of Workspace ONE Unified Endpoint Manager More ❯

3rd Line Support EngineerPrinces Risborough (Hybrid)£35,000 - £40,000 We’re looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in … the education sector. What you’ll do: Provide 2nd & 3rd line support, acting as the main technical escalation point Resolve complex IT issues, ensuring minimal disruption to school operations Mentor 1st and 2nd line colleagues Lead IT projects from planning to implementation Support internal networks and deliver staff training as needed More ❯

We are looking for an experienced 3rd line IT Support Engineer who is looking to join a well-established and growing IT provider. Role 3rd Line IT Support Engineer Location Remote with travel to Barnsley office and customer related travel Salary Up to £42k with full expenses - overtime & out of … hours pay and bonus General Career progression, great benefits and a supportive experienced team. The Role This is a key role for the 3rd Line IT Support Engineer within the UK Technical function covering Cloud & Server infrastructure and systems. Project Delivery Working alongside the delivery team you’ll be primarily assigned to the delivery of … for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts. Service Desk Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level More ❯

3rd Line System Support +Permanent opportunity +On site Basingstoke + 55,000 - 61,000 +SC/DV cleared role Skills: +Solaris +3rd line support +Willingness to learn Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering … extensive investigations on any ongoing Problem Records and escalate where necessary. Follow strict Security Procedures. Complete backups of live and reference platforms. Provide advice and assistance to 4th line SMEs when required Production of KBA's and/or Work Instructions to enable and assist colleagues Resolve and implement Ad-hoc work requests raised against the DJSC queue. … R2/2012 R2/Windows 7 Desirable - or willing to learn Active Directory Desirable - or willing to learn basic Exchange 2003 If you'd like to discuss the 3rd Line System Support role in more detail, please send your updated CV to (url removed) and I will get in touch. More ❯

3rd Line IT Support Engineer Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you’ll provide hands-on support across servers, desktops, laptops, mobile devices, specialist … the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed. What you’ll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support servers (Windows 2012/2016), Exchange … Maintain IT documentation and ensure smooth daily operations. What we’re looking for: Minimum 5 years’ experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have Strong More ❯

Role: 3rd Line Technical Support ( Hybrid ) - 2 days onsite Location: Princes Risborough Salary: £35,000 - £40,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client is looking for an enthusiastic and self-motivated and experienced 3rd line technical … support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as … the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running More ❯

2nd line, 3rd line, Azure, Cloud, Azure VM, Intune, Windows, Microsoft We are looking for a full-time permanent candidate to join our client based in East Kent. Predominantly office-based based you do need to live in the Folkestone, Dover, Canterbury, Margate, Medway, Ashford areas to practically get to the offices with ease. Supporting … circa 200 users across several UK sites, you will join a small team based in the East Kent HQ. Experience of 2nd/3rd line support needed as problems will be escalated to you. Skills in Microsoft and Cloud Azure are also essential. Any certification in Azure to back up your skills would be useful … but good knowledge around Azure VM's, Intune and Windows is essential. Aside from support, you would be involved in various IT project work! Excellent interpersonal skills expected, you must be able to work in a collaborative and supportive way, willing to impart your knowledge to other team members. Interested? Then please do send me a CV in More ❯

The Service Desk Analyst will play a key role in providing 2nd/3rd line support within the FMCG industry. This position is based in Thatcham and requires a proactive approach to resolving technical challenges efficiently. Client Details The employer is a well-established organisation within the FMCG sector, known for its innovative approach and … commitment to operational excellence. As a mid-sized company, they offer a collaborative environment and a strong focus on delivering quality solutions to their customers. Description Provide 2nd/3rd line support across the organisation. Log and manage service requests and incidents through the ticketing system. Ensure timely resolution of technical problems, escalating when necessary. … in setting up and maintaining hardware, software, and network systems. Deliver excellent customer service to internal users and stakeholders. Contribute to maintaining IT documentation and knowledge base articles. Support the roll-out of new technology tools and systems within the company. Collaborate closely with other teams to ensure seamless IT operations. Profile A successful Service Desk Analyst should More ❯

We are seeking a highly skilled and proactive 3rd Line Engineer to join our engineering team. This role is pivotal in delivering advanced technical support across our customer base, both remotely and on-site. You will also play a key role in mentoring 2nd Line Engineers, supporting pre-handover projects, and ensuring seamless … integration of new customers into our service ecosystem. Key Tasks & Accountabilities Technical Support & Escalations * Provide expert-level troubleshooting and resolution for complex technical issues escalated from 1st and 2nd line support. * Deliver remote and field-based support for critical incidents, ensuring minimal disruption to customer operations. * Maintain ownership of high-priority tickets and ensure … Monitor and manage internal networks, servers, and cloud services. * Ensure internal systems are secure, resilient, and optimised for performance. What will You Bring? Experience & Competencies * Proven experience in a 3rd Line Support role within IT and/or Telecoms. * Ability to resolve complex technical issues across infrastructure, networking, and telecom systems. * Proficient in root cause More ❯

3rd Line IT Support Engineer - Oxford (Woodstock HQ) Salary - £40,000 - £45,000 We're looking for a 3rd Line IT Support Engineer to join a thriving business supporting around 1,350 users across cutting-edge hardware, software, and infrastructure technologies. Based at the Oxford head office in Woodstock, you … ll be a key part of the technology team, combining hands-on end-user support with infrastructure management and system maintenance. This is a diverse role with exposure to VMware, SANs, networking, and cyber security. What you'll be doing Work with Service Desk, L2, and SAM/HAM teams on escalations, incident management, and knowledge transfer. Administer … Proactively identify opportunities to improve IT services and infrastructure. Apply security and compliance best practices to keep systems and data protected. What we're looking for Strong background in 3rd line or infrastructure support. Expertise in: Security Infrastructure & Cyber Security best practices Windows Desktop & Server environments Microsoft 365 Cloud Platform Networking services and troubleshooting Virtualisation (VMware/ More ❯

3rd Line IT Support Engineer - Oxford (Woodstock HQ) Salary - £40,000 - £45,000 We're looking for a 3rd Line IT Support Engineer to join a thriving business supporting around 1,350 users across cutting-edge hardware, software, and infrastructure technologies. Based at the Oxford head office in Woodstock, you … ll be a key part of the technology team, combining hands-on end-user support with infrastructure management and system maintenance. This is a diverse role with exposure to VMware, SANs, networking, and cyber security. What you'll be doing Work with Service Desk, L2, and SAM/HAM teams on escalations, incident management, and knowledge transfer. Administer … Proactively identify opportunities to improve IT services and infrastructure. Apply security and compliance best practices to keep systems and data protected. What we're looking for Strong background in 3rd line or infrastructure support. Expertise in: Security Infrastructure & Cyber Security best practices Windows Desktop & Server environments Microsoft 365 Cloud Platform Networking services and troubleshooting Virtualisation (VMware/ More ❯

support role? Do you enjoy resolving complex technical issues and supporting colleagues with escalations? Are you confident working with servers, networking, and cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service … desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to … maintaining a high-quality IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining More ❯

environment and are driven by the desire to deliver exceptional customer service, we want to hear from you! Role OverviewIn this exciting senior role, you will handle complex support tickets escalated from 1st and 2nd line engineers, performing advanced troubleshooting and resolving a wide range of technical issues. Key Responsibilities Manage complex incident and problem tickets … ticket volumes and ensuring timely issue resolution. Key Relationships Technical Services Team Head of Technical Services Clients and End Users Essential Skills & Knowledge Proven experience in a senior or 3rd line IT support role, ideally within an MSP environment. Advanced knowledge of Microsoft Windows Server platforms. Proficiency with Active Directory, Group Policy, DNS, DHCP, and … minimal supervision. Exposure to Azure AD Conditional Access, Intune, or Defender for Endpoint. Minimum of 5 years in technical support, with at least 2 years in a 3rd Line/senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related More ❯

Advancing People Recruitment Specialists are now recruiting for a 3rd Line Engineer to work for a worldwide, market leading Technology Company who have an office in Bromsgrove, Worcestershire. We are looking for an experienced 3rd Line Support Engineer who can join a dynamic team and provide exceptional technical support to … for Endpoint This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities: Provide high-quality support for incidents and service requests raised through our client's Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and More ❯

3rd Line Storage Support Engineer Location Basingstoke (5 days on site) Excellent opportunity to join a world-leading IT MSP and trusted partner to the U.K. MOD. As a 3rd Line Storage Support Engineer, youll play a vital role in maintaining and supporting enterprise-grade backup and storage solutions, ensuring … high availability and resilience across secure infrastructure environments. This is a hands-on role involving daily operational support, event monitoring, and lifecycle management of critical storage platforms. Youll work closely with internal teams and stakeholders, contributing to a high-profile government account. Whats on Offer: Salary Up to £50k DOE 5% company bonus 10% Security clearance bonus Benefits … pack 10% employer pension, 26 days leave plus banks, private medical, life assurance & more Certification support paid exams and training materials for professional development On-call rota 1 week in every 4/5 (compensated) Excellent career progression and skill up opportunities What youll be doing: Supporting and maintaining enterprise storage and backup platforms (Dell EMC, Avamar, Data More ❯

About the Role: To provide 3rd line technical support to our internal and external users, ensuring their incidents are resolved in an efficient and professional manner and in line with service level commitments. The post holder is responsible for the provision of technical support and maintenance to all supported IT business … the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Incident and Queue Management- Implementing first time fixes and resolving technical issues at a 3rd line support level- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our … delivered effectively and efficiently Job Requirements: - Prioritising and assess the impact of new incidents via phone, email, Microsoft Teams and our help desk system- Providing first point contact support to our users and maintaining excellent customer service via phone, email, Microsoft Teams and our help desk system- Exceptional customer service skills- Active Directory/Microsoft Entra ID- Microsoft More ❯

3rd Line Network Support Engineer Defence Location Central London (5 days on site) Excellent opportunity to join a world-leading IT MSP and trusted partner to the U.K. MOD. As a 3rd Line Network Support Engineer , youll play a key role in maintaining and supporting secure enterprise network environments, while … also contributing to patching, upgrades, monitoring, and wider infrastructure initiatives. This role goes beyond day-to-day support youll be working closely with a dedicated team to ensure robust network operations, resolve escalations, and take part in project delivery within a mission-critical environment. Whats on Offer Salary Competitive DOE Company bonus £6,000 car allowance 10% Security … clearance bonus Benefits pack 10% employer pension, 26 days leave plus banks, private medical, life assurance & more Certification support paid exams and training materials for professional development Excellent career progression and skill up opportunities What youll be doing Managing and supporting secure network infrastructure environments Patch management and applying updates across Juniper devices Monitoring networks using SolarWinds (or More ❯

3rd Line IT Support Engineer - Oxford (Woodstock HQ) Salary - £40,000 - £45,000 We're looking for a 3rd Line IT Support Engineer to join a thriving business supporting around 1,350 users across cutting-edge hardware, software, and infrastructure technologies. Based at the Oxford head office in Woodstock, you … ll be a key part of the technology team, combining hands-on end-user support with infrastruc click apply for full job details More ❯