3rd Line Support Jobs in England

Third Line Support
UK > England

The median Third Line Support salary in England is £45,000 per year, according to job vacancies posted during the 6 months leading to 19 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
19 May 2025
Same period 2024 Same period 2023
Rank 523 459 697
Rank change year-on-year -64 +238 +96
Permanent jobs requiring a 3rd Line Support 164 418 228
As % of all permanent jobs advertised in England 0.33% 0.48% 0.26%
As % of the Job Titles category 0.36% 0.51% 0.28%
Number of salaries quoted 158 391 216
10th Percentile £36,250 £31,250 £33,000
25th Percentile £37,500 £33,375 £35,938
Median annual salary (50th Percentile) £45,000 £40,000 £41,705
Median % change year-on-year +12.50% -4.09% -1.87%
75th Percentile £52,500 £45,000 £48,750
90th Percentile £67,500 £53,750 £57,500
UK median annual salary £45,000 £40,000 £42,000
% change year-on-year +12.50% -4.76% +2.13%

All Permanent IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 44,992 81,767 80,747
% of permanent jobs with a recognized job title 91.03% 94.55% 91.53%
Number of salaries quoted 24,381 60,882 51,425
10th Percentile £29,750 £28,500 £32,500
25th Percentile £41,250 £38,125 £45,000
Median annual salary (50th Percentile) £56,000 £53,000 £60,800
Median % change year-on-year +5.66% -12.83% +1.33%
75th Percentile £75,000 £71,250 £82,500
90th Percentile £97,500 £90,000 £100,000
UK median annual salary £55,320 £52,500 £60,000
% change year-on-year +5.37% -12.50% -

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 19 May 2025.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 19 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Midlands +50 46 £50,000 +25.00% 17
London +99 35 £52,000 -4.59% 20
South East -35 32 £43,500 +16.00% 18
West Midlands +24 27 £37,500 - 7
North of England -7 24 £40,000 +6.67% 12
East Midlands +24 19 £50,000 +8.11% 10
South West +84 16 £40,000 -5.88% 2
North West -3 16 £42,500 +9.68% 6
East of England +24 11 £45,000 +5.88% 11
Yorkshire +35 6 £38,750 -3.13% 4
North East +15 2 £36,250 +11.54% 2
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 May 2025, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 101 (61.59%) Windows
2 98 (59.76%) Azure
3 95 (57.93%) Microsoft
4 89 (54.27%) Active Directory
5 86 (52.44%) Microsoft 365
6 79 (48.17%) Firewall
7 70 (42.68%) Windows Server
8 59 (35.98%) Microsoft Exchange
9 53 (32.32%) Social Skills
10 52 (31.71%) Microsoft Intune
11 50 (30.49%) VMware
11 50 (30.49%) Problem-Solving
12 46 (28.05%) ITIL
12 46 (28.05%) DNS
13 45 (27.44%) Cisco
14 44 (26.83%) WAN
15 41 (25.00%) PowerShell
16 39 (23.78%) DHCP
16 39 (23.78%) LAN
17 38 (23.17%) VMware Infrastructure
18 32 (19.51%) SQL
19 31 (18.90%) Meraki
20 28 (17.07%) VLAN
20 28 (17.07%) Citrix
21 25 (15.24%) VoIP
21 25 (15.24%) AWS
22 24 (14.63%) Linux
23 23 (14.02%) SharePoint
23 23 (14.02%) Windows Server 2016
23 23 (14.02%) Customer Service

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 59 (35.98%) Microsoft Exchange
2 23 (14.02%) SharePoint
3 17 (10.37%) IIS
4 5 (3.05%) Exchange Server 2013
5 1 (0.61%) Office Communications Server
5 1 (0.61%) SharePoint 2010
5 1 (0.61%) Skype for Business
Applications
1 11 (6.71%) Microsoft Office
2 1 (0.61%) Microsoft Excel
Business Applications
1 3 (1.83%) Elite 3E
Cloud Services
1 98 (59.76%) Azure
2 86 (52.44%) Microsoft 365
3 25 (15.24%) AWS
4 18 (10.98%) Entra ID
5 10 (6.10%) Azure Storage
5 10 (6.10%) OneDrive
6 9 (5.49%) Azure DevOps
6 9 (5.49%) Azure Monitor
6 9 (5.49%) GCP
7 4 (2.44%) Azure App Service
7 4 (2.44%) Azure Table
8 2 (1.22%) Mimecast
8 2 (1.22%) Nutanix
9 1 (0.61%) Azure Stack
9 1 (0.61%) Google Workspace
9 1 (0.61%) Microsoft Copilot
9 1 (0.61%) Microsoft Purview
Communications & Networking
1 79 (48.17%) Firewall
2 46 (28.05%) DNS
3 44 (26.83%) WAN
4 39 (23.78%) DHCP
4 39 (23.78%) LAN
5 28 (17.07%) VLAN
6 25 (15.24%) VoIP
7 20 (12.20%) VPN
7 20 (12.20%) Wi-Fi
8 19 (11.59%) TCP/IP
9 16 (9.76%) Remote Desktop
9 16 (9.76%) SAN
10 14 (8.54%) SD-WAN
11 10 (6.10%) ADSL
12 7 (4.27%) Cisco Firepower
12 7 (4.27%) Internet
12 7 (4.27%) Wireless
13 6 (3.66%) Wireless Security
14 3 (1.83%) Cisco ASA
14 3 (1.83%) Network Security
Database & Business Intelligence
1 12 (7.32%) Amazon RDS
2 11 (6.71%) SQL Server
General
1 53 (32.32%) Social Skills
2 12 (7.32%) Manufacturing
3 10 (6.10%) Analytical Skills
4 8 (4.88%) Aerospace
4 8 (4.88%) Automotive
5 6 (3.66%) Finance
5 6 (3.66%) Telecoms
6 4 (2.44%) Legal
6 4 (2.44%) Retail
7 3 (1.83%) Electronics
7 3 (1.83%) Law
8 2 (1.22%) Banking
8 2 (1.22%) Inclusion and Diversity
8 2 (1.22%) Marketing
8 2 (1.22%) Police
9 1 (0.61%) Advertising
9 1 (0.61%) Billing
9 1 (0.61%) Documentation Skills
9 1 (0.61%) Influencing Skills
9 1 (0.61%) Organisational Skills
Libraries, Frameworks & Software Standards
1 2 (1.22%) Software Packaging
2 1 (0.61%) FreeSWITCH
2 1 (0.61%) Node.js
2 1 (0.61%) SAML
Miscellaneous
1 12 (7.32%) Onboarding
2 10 (6.10%) Hybrid Cloud
3 7 (4.27%) Video Conferencing
4 6 (3.66%) Driving Licence
5 5 (3.05%) Replication
6 3 (1.83%) FMCG
6 3 (1.83%) IoT
6 3 (1.83%) Management Information System
6 3 (1.83%) Operational Technology
6 3 (1.83%) Renewable Energy
7 2 (1.22%) Data Centre
7 2 (1.22%) iPhone
7 2 (1.22%) PKI
8 1 (0.61%) AS400
8 1 (0.61%) Clustering
8 1 (0.61%) Self-Motivation
8 1 (0.61%) Smartphone
8 1 (0.61%) Team-Oriented Environment
Operating Systems
1 101 (61.59%) Windows
2 70 (42.68%) Windows Server
3 24 (14.63%) Linux
4 23 (14.02%) Windows Server 2016
5 21 (12.80%) Windows Server 2019
6 11 (6.71%) Windows 10
7 7 (4.27%) VMS
8 3 (1.83%) Android
8 3 (1.83%) Windows Server 2012
9 1 (0.61%) Apple iOS
9 1 (0.61%) CentOS
9 1 (0.61%) Mac OS
9 1 (0.61%) Mac OS X
9 1 (0.61%) Windows 7
Processes & Methodologies
1 50 (30.49%) Problem-Solving
2 46 (28.05%) ITIL
3 23 (14.02%) Customer Service
4 22 (13.41%) Cybersecurity
5 20 (12.20%) Change Management
6 16 (9.76%) Infrastructure Management
7 15 (9.15%) Mentoring
7 15 (9.15%) Proactive Monitoring
7 15 (9.15%) Server Building
8 14 (8.54%) Disaster Recovery
9 13 (7.93%) Presales
10 12 (7.32%) Continuous Improvement
10 12 (7.32%) Data Security
10 12 (7.32%) Network Design
10 12 (7.32%) Storage Management
11 11 (6.71%) DevOps
12 10 (6.10%) B2B
12 10 (6.10%) High Availability
13 9 (5.49%) Resource Management
13 9 (5.49%) Task Automation
Programming Languages
1 41 (25.00%) PowerShell
2 32 (19.51%) SQL
3 9 (5.49%) C#
Qualifications
1 15 (9.15%) Degree
2 14 (8.54%) Cisco Certification
3 13 (7.93%) Microsoft Certification
3 13 (7.93%) Security Cleared
4 8 (4.88%) A+ Certification
4 8 (4.88%) CCNP
5 7 (4.27%) CCIE
6 6 (3.66%) Computer Science Degree
6 6 (3.66%) DBS Check
6 6 (3.66%) Network+ Certification
7 5 (3.05%) SC Cleared
8 4 (2.44%) DV Cleared
9 3 (1.83%) CCNA
10 2 (1.22%) CISM
10 2 (1.22%) CISSP
10 2 (1.22%) Master's Degree
11 1 (0.61%) Azure Certification
11 1 (0.61%) MCP
11 1 (0.61%) MCTS
Quality Assurance & Compliance
1 7 (4.27%) Cyber Essentials
2 5 (3.05%) ISO/IEC 27001
3 4 (2.44%) Cyber Essentials PLUS
4 2 (1.22%) SLA
System Software
1 89 (54.27%) Active Directory
2 38 (23.17%) VMware Infrastructure
3 22 (13.41%) Hyper-V
4 12 (7.32%) XenApp
5 11 (6.71%) Terminal Services
6 6 (3.66%) vSphere
7 4 (2.44%) Virtual Desktop
8 3 (1.83%) Virtual Servers
9 2 (1.22%) Microsoft Virtual Server
9 2 (1.22%) VMware ESXi
10 1 (0.61%) Docker
10 1 (0.61%) ISA Server
Systems Management
1 52 (31.71%) Microsoft Intune
2 14 (8.54%) SCCM
3 9 (5.49%) Terraform
4 4 (2.44%) FortiGate
5 2 (1.22%) Ansible
5 2 (1.22%) Autotask
5 2 (1.22%) Proxmox
6 1 (0.61%) Active Directory Federation Services
6 1 (0.61%) Backup Exec
6 1 (0.61%) Kubernetes
6 1 (0.61%) vCenter Server
Vendors
1 95 (57.93%) Microsoft
2 50 (30.49%) VMware
3 45 (27.44%) Cisco
4 31 (18.90%) Meraki
5 28 (17.07%) Citrix
6 16 (9.76%) Fortinet
7 15 (9.15%) HP
8 13 (7.93%) Aruba
9 12 (7.32%) CheckPoint
9 12 (7.32%) SonicWALL
10 10 (6.10%) Google
11 8 (4.88%) NetApp
12 7 (4.27%) Palo Alto
13 6 (3.66%) Dell
13 6 (3.66%) Sage
14 5 (3.05%) Okta
15 4 (2.44%) arcserve
16 3 (1.83%) iManage
16 3 (1.83%) Juniper
16 3 (1.83%) Veeam