3rd Line Support Jobs in England

Third Line Support
UK > England

The median Third Line Support salary in England is £40,000 per year according to job vacancies posted during the 6 months to 26 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
26 Apr 2024
Same period 2023 Same period 2022
Rank 443 688 772
Rank change year-on-year +245 +84 -237
Permanent jobs requiring a 3rd Line Support 427 257 378
As % of all permanent jobs advertised in England 0.50% 0.28% 0.29%
As % of the Job Titles category 0.53% 0.30% 0.30%
Number of salaries quoted 399 245 358
10th Percentile £31,250 £32,500 £31,250
25th Percentile £34,000 £36,000 £33,819
Median annual salary (50th Percentile) £40,000 £42,000 £40,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £45,375 £48,750 £50,000
90th Percentile £53,750 £55,000 £57,500
UK median annual salary £40,000 £42,000 £40,000
% change year-on-year -4.76% +5.00% -

All Permanent IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in England with a recognized job title 80,251 85,470 125,579
% of permanent jobs with a recognized job title 94.48% 91.57% 96.08%
Number of salaries quoted 60,137 54,051 75,614
10th Percentile £28,500 £32,626 £32,500
25th Percentile £38,000 £45,000 £43,000
Median annual salary (50th Percentile) £53,500 £60,899 £60,000
Median % change year-on-year -12.15% +1.50% +9.09%
75th Percentile £71,991 £82,500 £80,000
90th Percentile £91,250 £100,000 £97,500
UK median annual salary £52,686 £60,000 £60,000
% change year-on-year -12.19% - +9.09%

3rd Line Support
Job Vacancy Trend in England

Job postings that featured 3rd Line Support in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 3rd Line Support in England

3rd Line Support
Salary Trend in England

3-month moving average salary quoted in jobs citing 3rd Line Support in England.

Salary trend for 3rd Line Support in England

3rd Line Support
Salary Histogram in England

Salary distribution for jobs citing 3rd Line Support in England over the 6 months to 26 April 2024.

Salary histogram for 3rd Line Support in England

3rd Line Support
Job Locations in England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 3rd Line Support within the England region over the 6 months to 26 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
South East +118 169 £37,500 -6.25% 20
North of England +46 72 £37,500 -11.76% 20
Midlands +52 68 £40,000 +9.59% 8
London +129 55 £57,500 +27.78% 9
West Midlands +66 50 £37,500 +2.74% 7
South West +4 37 £42,500 +13.33% 2
Yorkshire +101 33 £40,000 -11.11% 5
East of England +36 26 £42,500 +7.59% 4
North East +20 25 £32,500 - 5
East Midlands -11 18 £47,500 +16.56% 1
North West -16 14 £40,000 -5.88% 10
3rd Line Support
UK

3rd Line Support Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 26 April 2024, 3rd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the England region featuring 3rd Line Support in the job title.

1 251 (58.78%) Windows
2 238 (55.74%) Microsoft
3 234 (54.80%) Microsoft 365
4 207 (48.48%) Azure
5 204 (47.78%) Active Directory
6 175 (40.98%) Firewall
7 162 (37.94%) VMware
8 157 (36.77%) Windows Server
9 133 (31.15%) VMware Infrastructure
10 131 (30.68%) Microsoft Exchange
11 128 (29.98%) Hyper-V
12 117 (27.40%) Social Skills
13 113 (26.46%) ITIL
14 93 (21.78%) SharePoint
15 92 (21.55%) Citrix
16 89 (20.84%) Microsoft Intune
17 87 (20.37%) SQL Server
18 83 (19.44%) DNS
19 80 (18.74%) SQL
20 72 (16.86%) Veeam
21 69 (16.16%) Cisco
22 66 (15.46%) DHCP
23 63 (14.75%) Problem-Solving
24 62 (14.52%) Microsoft Certification
25 60 (14.05%) WAN
25 60 (14.05%) Degree
26 58 (13.58%) SAN
27 51 (11.94%) LAN
27 51 (11.94%) PowerShell
28 49 (11.48%) Windows 10

3rd Line Support Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 131 (30.68%) Microsoft Exchange
2 93 (21.78%) SharePoint
3 10 (2.34%) IIS
4 6 (1.41%) Exchange Server 2000
4 6 (1.41%) Exchange Server 2010
5 5 (1.17%) Exchange Server 2007
6 4 (0.94%) Exchange Server 2013
7 2 (0.47%) WordPress
Applications
1 39 (9.13%) Microsoft Office
2 19 (4.45%) Microsoft Excel
3 1 (0.23%) MS Visio
Business Applications
1 8 (1.87%) Fidessa
2 4 (0.94%) Dynamics CRM
3 3 (0.70%) NEC Housing
Cloud Services
1 234 (54.80%) Microsoft 365
2 207 (48.48%) Azure
3 46 (10.77%) Entra ID
4 25 (5.85%) OneDrive
5 21 (4.92%) AWS
6 14 (3.28%) IaaS
6 14 (3.28%) SaaS
7 12 (2.81%) Azure Sentinel
8 10 (2.34%) Google Workspace
8 10 (2.34%) PaaS
8 10 (2.34%) Power Platform
9 9 (2.11%) Azure Cosmos DB
9 9 (2.11%) Azure Monitor
9 9 (2.11%) Mimecast
10 5 (1.17%) Azure Stack
11 4 (0.94%) Nutanix
12 3 (0.70%) GCP
13 2 (0.47%) Amazon S3
13 2 (0.47%) OpenDNS
13 2 (0.47%) WhatsApp
Communications & Networking
1 175 (40.98%) Firewall
2 83 (19.44%) DNS
3 66 (15.46%) DHCP
4 60 (14.05%) WAN
5 58 (13.58%) SAN
6 51 (11.94%) LAN
7 48 (11.24%) VPN
8 46 (10.77%) TCP/IP
9 39 (9.13%) Wi-Fi
10 32 (7.49%) VLAN
11 28 (6.56%) Wireless
12 17 (3.98%) Remote Desktop
12 17 (3.98%) VoIP
13 15 (3.51%) OSPF
13 15 (3.51%) WLAN
14 13 (3.04%) BGP
14 13 (3.04%) HSRP
14 13 (3.04%) IPsec
14 13 (3.04%) SD-WAN
15 12 (2.81%) FTP
Database & Business Intelligence
1 87 (20.37%) SQL Server
2 34 (7.96%) Amazon RDS
3 4 (0.94%) SQL Server Integration Services
4 2 (0.47%) MariaDB
4 2 (0.47%) MySQL
4 2 (0.47%) Power BI
4 2 (0.47%) SQLPlus
Development Applications
1 2 (0.47%) Hudson
1 2 (0.47%) JIRA
2 1 (0.23%) MSI
General
1 117 (27.40%) Social Skills
2 36 (8.43%) Analytical Skills
3 22 (5.15%) Finance
3 22 (5.15%) Law
4 21 (4.92%) Organisational Skills
5 18 (4.22%) Documentation Skills
6 15 (3.51%) Banking
7 12 (2.81%) Inclusion and Diversity
8 9 (2.11%) Games
8 9 (2.11%) Telecoms
9 8 (1.87%) Legal
10 6 (1.41%) Public Sector
11 4 (0.94%) Pharmaceutical
12 3 (0.70%) Retail
13 2 (0.47%) Manufacturing
14 1 (0.23%) Social Science
Libraries, Frameworks & Software Standards
1 9 (2.11%) 802.1X
2 8 (1.87%) FIX Protocol
3 2 (0.47%) LAMP
3 2 (0.47%) SAML
3 2 (0.47%) V-Ray
Miscellaneous
1 33 (7.73%) Driving Licence
2 29 (6.79%) Replication
3 22 (5.15%) Enterprise Storage
4 19 (4.45%) Self-Motivation
5 16 (3.75%) Client/Server
6 15 (3.51%) Management Information System
7 12 (2.81%) Clustering
8 9 (2.11%) Data Centre
9 8 (1.87%) Eurex
10 7 (1.64%) iPad
10 7 (1.64%) Security Operations Centre
11 5 (1.17%) Low-Code
12 4 (0.94%) Private Cloud
12 4 (0.94%) Video Conferencing
13 2 (0.47%) Housing Association
13 2 (0.47%) Hybrid Cloud
13 2 (0.47%) iPhone
13 2 (0.47%) PKI
13 2 (0.47%) Team-Oriented Environment
14 1 (0.23%) Security Posture
Operating Systems
1 251 (58.78%) Windows
2 157 (36.77%) Windows Server
3 49 (11.48%) Windows 10
4 35 (8.20%) Linux
5 30 (7.03%) Windows Server 2016
6 22 (5.15%) Windows 7
6 22 (5.15%) Windows 8
7 18 (4.22%) Windows Server 2012
8 15 (3.51%) Windows Server 2019
9 10 (2.34%) Ubuntu
10 9 (2.11%) Unix
11 8 (1.87%) CentOS
11 8 (1.87%) Solaris
12 7 (1.64%) Mac OS
13 5 (1.17%) Android
13 5 (1.17%) Apple iOS
13 5 (1.17%) Windows Server 2008
14 4 (0.94%) Mac OS X
14 4 (0.94%) Windows XP
15 2 (0.47%) Debian
Processes & Methodologies
1 113 (26.46%) ITIL
2 63 (14.75%) Problem-Solving
3 46 (10.77%) Customer Service
4 42 (9.84%) Infrastructure Engineering
5 40 (9.37%) Incident Management
6 37 (8.67%) Cybersecurity
7 24 (5.62%) Mentoring
7 24 (5.62%) Migration
8 21 (4.92%) Service Management
9 20 (4.68%) Change Management
9 20 (4.68%) Remote Monitoring and Management
10 19 (4.45%) Root Cause Analysis
11 17 (3.98%) Change Control
11 17 (3.98%) Desktop Virtualisation
12 16 (3.75%) Project Management
13 15 (3.51%) Proactive Maintenance
13 15 (3.51%) Problem Management
13 15 (3.51%) Project Delivery
14 14 (3.28%) Multi-Factor Authentication
14 14 (3.28%) Proactive Monitoring
Programming Languages
1 80 (18.74%) SQL
2 51 (11.94%) PowerShell
3 8 (1.87%) Bash
3 8 (1.87%) JavaScript
3 8 (1.87%) Perl
3 8 (1.87%) Python
3 8 (1.87%) Ruby
4 4 (0.94%) T-SQL
5 3 (0.70%) PL/SQL
6 2 (0.47%) C#
Qualifications
1 62 (14.52%) Microsoft Certification
2 60 (14.05%) Degree
3 46 (10.77%) Cisco Certification
4 34 (7.96%) Azure Certification
5 32 (7.49%) Security Cleared
6 27 (6.32%) CCNP
6 27 (6.32%) MCSE
7 23 (5.39%) CCNA
8 22 (5.15%) SC Cleared
9 11 (2.58%) MCSA
10 10 (2.34%) MCP
11 8 (1.87%) VMware Certified Professional (VCP)
12 7 (1.64%) DBS Check
12 7 (1.64%) ITIL Foundation Certificate
13 6 (1.41%) Network+ Certification
14 3 (0.70%) A+ Certification
15 2 (0.47%) CompTIA Security+
15 2 (0.47%) Computer Science Degree
15 2 (0.47%) DV Cleared
15 2 (0.47%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 7 (1.64%) SLA
2 5 (1.17%) QA
3 4 (0.94%) GDPR
3 4 (0.94%) ISO/IEC 27001
4 3 (0.70%) Cyber Essentials
5 2 (0.47%) NIST
5 2 (0.47%) PCI DSS
6 1 (0.23%) Cyber Essentials PLUS
6 1 (0.23%) GxP
System Software
1 204 (47.78%) Active Directory
2 133 (31.15%) VMware Infrastructure
3 128 (29.98%) Hyper-V
4 23 (5.39%) XenApp
5 21 (4.92%) VMware ESXi
5 21 (4.92%) XenDesktop
6 18 (4.22%) VirtualBox
7 15 (3.51%) Virtual Desktop
8 14 (3.28%) Terminal Services
8 14 (3.28%) vSphere
9 12 (2.81%) Virtual Machines
10 7 (1.64%) Firmware
11 4 (0.94%) Citrix Hypervisor
12 2 (0.47%) Docker
12 2 (0.47%) pfSense
12 2 (0.47%) Virtual Servers
12 2 (0.47%) VMware Server
13 1 (0.23%) NFS
13 1 (0.23%) Xen
Systems Management
1 89 (20.84%) Microsoft Intune
2 31 (7.26%) SCCM
3 11 (2.58%) SCOM
4 9 (2.11%) Microsoft Clustering
5 8 (1.87%) Terraform
6 7 (1.64%) Jamf Pro
6 7 (1.64%) NetBackup
7 6 (1.41%) Active Directory Federation Services
7 6 (1.41%) Autotask
8 3 (0.70%) FortiGate
8 3 (0.70%) vCenter Server
8 3 (0.70%) ZENworks
9 2 (0.47%) Backup Exec
9 2 (0.47%) Dell DRAC
9 2 (0.47%) Microsoft Data Protection Manager
9 2 (0.47%) SCDPM
9 2 (0.47%) Single Sign-On
9 2 (0.47%) WSUS
10 1 (0.23%) Failover Clustering
10 1 (0.23%) QRadar
Vendors
1 238 (55.74%) Microsoft
2 162 (37.94%) VMware
3 92 (21.55%) Citrix
4 72 (16.86%) Veeam
5 69 (16.16%) Cisco
6 32 (7.49%) HP
7 24 (5.62%) Sophos
8 18 (4.22%) Dell
9 17 (3.98%) Datto
10 16 (3.75%) Juniper
11 14 (3.28%) WatchGuard
12 12 (2.81%) Meraki
13 10 (2.34%) Draytek
14 9 (2.11%) SolarWinds
15 8 (1.87%) CQG
15 8 (1.87%) ION Trading
15 8 (1.87%) Oracle
15 8 (1.87%) Patsystems
15 8 (1.87%) Red Hat
15 8 (1.87%) Reuters