3 of 3 Permanent 3rd Line Support Manager Jobs in England

3rd Line Support Team Manager Based: London Office, with hybrid working Salary: Up to £70k, depending on experience This role is a pivotal position within our IT managed services, responsible for leading a team of 3rd Line engineers as well as conducting 3rd Line Engineer duties, with … an expected split of 70%/30% between 3rd Line and Team Lead responsibilities. Reporting to the Service Delivery Manager, you will ensure the effective resolution of support tickets, manage escalations, and maintain high levels of customer satisfaction. You will work closely with our Infrastructure Team Managers and other Support Team … Leads, playing an integral role in maintaining the operational efficiency of our service desk support. KEY TASKS Team Lead: Line management of the 3rd Line Support Team Conduct weekly 1-on-1s with team members, including ticket reviews Ensure engineers meet KPIs and adhere to SLAs Guide engineers in adopting correct technical approaches More ❯

IT Manager/3rd Line Support - Hybrid - Near Evesham Salary: £40,000 - £48,000 per annum Start: Immediate if possible Are you an experienced 3rd Line Support professional or IT Manager looking for your next challenge? We're recruiting on behalf of a well-established organisation … spread across the UK. This is a hands-on role where you'll report directly to the MD and take full responsibility for the company's IT systems, support, and strategy. Your role will involve maintaining and enhancing the current IT infrastructure to ensure it remains secure and fit for the future. You'll make use of tools … on-site at their beautiful office near Evesham) A varied, autonomous role where your input will make a real impact A friendly and supportive working environment Ideal candidate: Proven 3rd Line Support or IT Management experience Confident managing and improving IT systems Comfortable working independently and reporting at senior level Familiar with PowerApps and SharePoint More ❯

Role Description This is a full-time hybrid role for an Information Security Manager with 2nd and 3rd Line IT support experience. The role involves day-to-day tasks associated with planning, implementing, and maintaining an Information Security Management System (ISMS), including managing cybersecurity risks, implementing network security measures, and ensuring compliance with … industry standards. The Information Security Manager will also … provide IT support to the company and will be based in the London office, with flexibility for some remote work. Your past experience must include 2nd and 3rd line infrastructure support where you are able to advise and direct the technical team. Qualifications Experience in Information Security Management and creating and implementing an More ❯