SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering Desirable Skills/Knowledge Knowledge of Aruba Central Knowledge of Sophos Firewalls Knowledge of the Autotask and Datto stack What we will do for you: Opportunity to develop and improve your skills within a growing company Provide you with ongoing more »
incidents relating to hardware, software, network connectivity and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer defined SLAs. Drive service improvement within the service desk to more »
effectively at a technical and non-technical level Troubleshoot a variety of issues, either by applying knowledge you have gained or researching fixes. Use Autotask to log, monitor and pick up tickets. Manage ticket queues to ensure SLA’s are met. Proactively check monitoring alerts, diagnose faults, and raise more »
london (croydon), south east england, United Kingdom
Lumanai Recruitment LTD
effectively at a technical and non-technical level Troubleshoot a variety of issues, either by applying knowledge you have gained or researching fixes. Use Autotask to log, monitor and pick up tickets. Manage ticket queues to ensure SLA’s are met. Proactively check monitoring alerts, diagnose faults, and raise more »
Eccles, Greater Manchester, England Hybrid / WFH Options
BluetownOnline Ltd
of IT principles Knowledge of Windows OOB would be beneficial Knowledge of BIOS would be beneficial Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and more »
services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service more »
Guildford, Surrey, South East, United Kingdom Hybrid / WFH Options
Recruitment Revolution
+ Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience/ more »
Worthing, West Sussex, South East, United Kingdom Hybrid / WFH Options
Recruitment Revolution
+ Full UK Driving License + Right to work in the UK Nice to haves: + Competent on Microsoft Office + Knowledge of CRM (Autotask) + Knowledge of Unified Communications Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Your Experience/ more »
bristol, south west england, United Kingdom Hybrid / WFH Options
Dial A Geek
2nd Line IT Technician - Hybrid - £27,000 - £31,000 Do you have a good mix of IT support skills combined with a keen passion for everything Tech? Do you enjoy solving technical problems, developing your technical skills, ensuring tickets are more »
timely fashion. Providing proof of delivery to customers Develop and maintain long-term relationships with customer accounts Organising conference calls Management and understanding of Autotask tickets. Confidentially prioritising workloads. Liaising with other departments within the company to ensure a smooth sales flow. The above list is not exclusive or … role supporting multiple Sales People. Experience of managing accounts of high-profile clients. Knowledge and experience of CRM systems, specifically Salesforce. Experience of using Autotask and SAP Educated to Degree level or equivalent Administration/business administration certification (or similar) Technical/Vendor Qualifications Experience in problem solving and more »
